Plusnet

Plusnet Outage Report in Liverpool, England

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The latest reports from users having issues in Liverpool come from postal codes L13.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Liverpool, England 10/10/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Liverpool, England

The most recent Plusnet outage reports came from the following cities: Liverpool.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • cathmcgovern1 Cath McGovern (@cathmcgovern1) reported from Widnes, England

    @Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

  • gold123win reg morris (@gold123win) reported from Neston, England

    Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr

  • punchymcslap Punchy McSlap ✍️ Drawn to Procrastination (@punchymcslap) reported from Birkenhead, England

    @Plusnet 24hrs without internet now, any sign of a fix?

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @GFThompson7 @Plusnet The customer service is scandalous mate

  • jwilson_trinem James Wilson (@jwilson_trinem) reported from Formby, England

    @BBCWatchdog Sales Line versus Customer Service; check out Standard Life and @Plusnet. Sigh.

  • Baz_Fairhurst Barrie Fairhurst (@Baz_Fairhurst) reported from Neston, England

    @Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!

  • Ed_Manning Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @Plusnet hi my broadband was due to be transferred to my new address and go live today but I’m having a lot of issues. First I had a text saying it was to be delayed and now I’ve had a text saying to send back the router bcoz I’m no longer with plus net?? Could somebody plz help

  • Shaunmc40 Shaun Mc (@Shaunmc40) reported from Liverpool, England

    8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

  • gold123win reg morris (@gold123win) reported from Neston, England

    @handyman_neil @omraj_jeetun @Jimmy_the_Newb @CathyPe78176224 @The_Foreclosure @VadodaraAirport @BBCWorld @BBCNewsnight @Rhorud09 @Ofcom @CommonsCMS I wish it was that easy Do you know #BTGroup control 90% of the UK network Who in their right mind gave them this control What do they own BTGroup OpenReach PlusNet & EE+If Engineers & Top Personnel are #Masons can anybody see the link Anybody can be targeted to fail @CommonsCMS

  • gold123win reg morris (@gold123win) reported from Neston, England

    Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

  • KironReid Kiron Reid (@KironReid) reported from Liverpool, England

    @Plusnet Hello Emily & Plusnet team, just to confirm that when I arrived back on Saturday eve & my phone connected to the network,it worked for calls for the first time. It is now working fine thanks. Problem & mystery solved. So issue was not having connected in UK b4 going abroad. Kiron

  • gold123win reg morris (@gold123win) reported from Neston, England

    We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom

  • SarahDixonHE Sarah Dixon (@SarahDixonHE) reported from Liverpool, England

    Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

  • CroftJackie Jackie (@CroftJackie) reported from Up Holland, England

    @plusnethelp Someone called me back and then passed me onto a helpful lady. This has helped resume the internet but not the bad feeling we now have to Plusnet. We had the worst day ever being spoken to be such a rude, arrogant and pompous man who spoke spoke so rudely to myself and daughter

  • gold123win reg morris (@gold123win) reported from Neston, England

    I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?

  • StoneTyres Stone Tyres (@StoneTyres) reported from St Helens, England

    PHONE LINE DOWN Please bear with us. Our @Plusnet phone line has gone down. Divert will take at least an hour to be activated. Feel free to message us on here. Apologies, we are looking for a more reliable supplier as we speak.

  • ukpayrollserv Duane James (@ukpayrollserv) reported from Frodsham, England

    Over the past 10 days we are experiencing at least one incident per day of the router losing connection ..generally comes back on after about 2 minutes but have never had this before @Plusnet

  • craiglewis1988 Craig Lewis (@craiglewis1988) reported from Wallasey, England

    @Plusnet please fix your connections as I keep getting lagged out on my games

  • LisaWeeks9381 Lisa W (weird mum of 2) 💪💖 (@LisaWeeks9381) reported from Birkenhead, England

    @jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • arbronsious Cidrufdiamond 🇬🇧🇵🇹🇮🇱 (@arbronsious) reported

    @OurAsh1066 @Plusnet I'm a new customer for two months now and the last two days has been iffy,had to re enter codes etc

  • theconsulargirl Claire Longhurst (@theconsulargirl) reported

    @plusnethelp Well, that sucks for vulnerable people doesn't it? Still, I expect Plusnet gets its cut of the Premium Rate call fee, so they're alright...

  • Lolicon28888504 Lolicon (@Lolicon28888504) reported

    @Itstheway2go @virginmedia @janhare its the rubbish routers that virgin supplies im using a plusnet router with my virgin router and it never drops

  • lij1987 Laurence Josephson (@lij1987) reported

    @antjo1987 @ThreeUK I left because I stopped getting service at my apartment, remember. Took many many phone calls for them to let me leave my contract early. I find PlusNet (who uses EE) has great signal. I get reception throughout the hospital, which I never used to. Not sure what's best there.

  • john41539411 John&Shaz.♤ (@john41539411) reported

    @Thespianlover12 I have Plusnet. Which is great. Before I had BT. Which was ****.

  • theconsulargirl Claire Longhurst (@theconsulargirl) reported

    @plusnethelp I'm sorry Plusnet isn't able to offer any more support too. However, it can change its policy to Opt In. Please feed this back to managers. Thank you.

  • shiv7674 Siobhán (@shiv7674) reported

    @OpenreachHelp Hi, I’ve been advised by Plusnet that there’s an issue in north west London that you’re working on. I’ve been without connection for nearly four hours now. Can you provide further information on when this will be resolved? Thank you.

  • CorpPOPHyde POP (@CorpPOPHyde) reported

    @Plusnet @plusnethelp we are under the impression now that 1 of our volunteers has received a debt letter at their home address! how is that even possible? we have evidence of all our past correspondence with you we even emailed Phil Jensen detailing the bad service (2 of 2)

  • stevetaylor13 SPT (@stevetaylor13) reported

    @plusnethelp changed to Plusnet on 10th Feb. Taken until today for service to start. Due to long transfer have been charge post deal service price by current provider £21 more than Plusnet deal. just received email saying I’ve a £4.70 credit for this. 35 days to switch service!!

  • Bohemiangirl DoctorBohemiangirl (@Bohemiangirl) reported

    @rhodri Call Plusnet And cancel the other one.