Plusnet Outage in Formby, Sefton, England

@Plusnet please fix your connections as I keep getting lagged out on my games

Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

Internet disconnects late every evening; probably the worst internet provider I’ve suffered to date.... @Plusnet

As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

My broadband is currently with @Plusnet but not for much longer dreadful service and not getting the advertised speeds gradually getting worse and worse #avoid

@Plusnet confused as to why I’ve been charged disconnection fee and 1 extra months rental even though we cancelled in cool off period - spent 4 hours of my day trying to sort it out over phone - ironic we cancelled due to poor customer service ☝🏿

I go to the shops for two hours and come back to find my phone and internet down, and the phone line troubleshooter not working. Thanks, @Plusnet

@plusnethelp switched to plusnet in mid Sept and all has been fine up until this week when the Internet has become really slow. Tried the tips on "how to boost your WiFi" but hasn't worked. Tried to go to our account to log the poor speed but the website isn't working. Pls help

@Plusnet hi I'm meant to be having an engineer out to fix broadband today between 8 and 1 we are coming into last hour and I'm wondering what's happened to them

@plusnethelp Hi, I am trying to confirm the max speed I can get for my address, but getting conflicting info. My Plusnet account shows 40Mbs but comparison sites say 66Mbs. I know they say average, but it would be useful to know what the actual max speed is. Can you help?

@plusnethelp one month in still no promised phone calls to resolve issues - forgot to connect new house, disconnect old house, no internet, no access to member centre. You paid £100 to my plusnet account to apologise but haven’t resolved the issues - customer service - not!

@plusnethelp hi, any issues with plusnet today? Can’t access internet and tried the usual, unplugging etc.

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@Plusnet Please can someone help!! You have left my 85 year old mother with no broadband or phone!! Set up a new account on the 3rd Sept she is vulnerable living alone and in a tier 3 area so is high risk. She is now isolated due to the poor service

@Plusnet @plusnethelp Thank you for your concern and assistance. Unfortunately we will now be looking at cancelling our account with you and going with another provider, one that actually attempts to help it’s customers.

It’s already been 2 weeks. If I don’t hear from your backlog team today with confirmation that an Openreach engineer will be at my add. latest by the end week, I will need you to cancel my account +reimburse my payment so that I can find a new efficient service provider @Plusnet