Plusnet Outage in Southport, Sefton, England

@plusnethelp Contacting you about a line which was transferred from BT to Plusnet. Ever since the transfer, Caller ID has not worked at all. Can you help?

Still waiting for assistance from @Plusnet and @plusnethelp Issue been going on since June and still no internet. Absolutely terrible customer services

Internet disconnects late every evening; probably the worst internet provider I’ve suffered to date.... @Plusnet

@plusnethelp Someone called me back and then passed me onto a helpful lady. This has helped resume the internet but not the bad feeling we now have to Plusnet. We had the worst day ever being spoken to be such a rude, arrogant and pompous man who spoke spoke so rudely to myself and daughter

@Plusnet I can honestly say this has been the worst experience ever! One month to get broadband installed as you forgot about me!!! Appalling customer service. I’ve now been told to call you back on Friday when I’m up and running to discuss a gesture of goodwill!!!

@RobertAtEvaris @Plusnet @plusnethelp Only just started it. We were with them at our old house and had no issues. Only been here 6 weeks so a new contract 😕

@RobertAtEvaris Problem is I’ve signed a contract with @Plusnet 🙁

My broadband is currently with @Plusnet but not for much longer dreadful service and not getting the advertised speeds gradually getting worse and worse #avoid

@stonefish100 Plusnet have some decent deals just now. We're with them.. No reliability issues.. and you get the BT Sports app for a Fiver too.

@Plusnet confused as to why I’ve been charged disconnection fee and 1 extra months rental even though we cancelled in cool off period - spent 4 hours of my day trying to sort it out over phone - ironic we cancelled due to poor customer service ☝🏿

@Plusnet Hey dudes, I'm hoping you can help. This morning I had a workman at my home accidentally cut my internet cable clean in half! What can I do? It's an external cable perhaps phone line, I'm not sure, can you send someone to fix it for me? Many thanks, a plusnet customer

@Plusnet Nina Cook, Bethany Mann, Alistair in Leeds, Yaseem. 3 other staff without names all tried to help but just passed the problem on to the mysterious e-gift department run by fools.

@Plusnet Hi, I completed an order this morning at 8:15 and haven’t received the confirmation email yet plus I can’t log in to my account as my account has not been set up. Please can you help.

@tandleman @Plusnet @plusnethelp Look what loyalty is getting you? Switch to fix

Can I recommend that if anyone is considering changing their phone and Broadband to @Plusnet they don’t!! The broadband is shockingly poor and quite possibly one of the worst companies I have ever dealt with!!

@Plusnet rang your customer service to urgently change my payment date by two days as my pay date has changed. Been told that cant as today is my billing date and have to ring back in two days. can you explain why this not possible today but ok in two days time?

@Plusnet You also won’t let me leave without charging a fee for your substandard service. You also boast award winning customer service well it wasn’t in my opinion. 😡😡😡

@Plusnet Morning. Widespread outage in Talbot Green, Llantrisant, Pontyclun since midnight. Spoke with support on the phone who reports openreach issue. They can't reach my line to test it. Working from home and burning up my personal data. Any further info?

Internet down again DH6 area. This is happening way too often. Can this be investigated asap @Plusnet

@Plusnet my phone has activated but not my broadband, please help as I'm working from home! Thanks.