Plusnet Outage in St Helens, St. Helens, England

@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...

Best internet provider? Currently with @Plusnet and they are absolutely terrible. Can’t connect phones to the WiFi and the signal goes about 1m in the house and what you can get is slow as anything 🙄

@Plusnet I need to contact someone on behalf of an elderly family member whose router has stopped working, completely! No email and currently no live chat to help resolve. Please advise asap, thanks. DM me if necessary, thanks.

@jolliehaybowes @Plusnet Cancel the direct debit. "I'm sorry plusnet, my account seems to be working fine."

@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.

Internet disconnects late every evening; probably the worst internet provider I’ve suffered to date.... @Plusnet

As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

@plusnethelp Someone called me back and then passed me onto a helpful lady. This has helped resume the internet but not the bad feeling we now have to Plusnet. We had the worst day ever being spoken to be such a rude, arrogant and pompous man who spoke spoke so rudely to myself and daughter

8 yrs with @sky no problems one month with @Plusnet billing issues. If you are thinking of switching to them give it a miss.

@Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

@Plusnet Had a band and we tried real hard Jimmy quit, Jody got married I should've known we'd never get far #StartTheSummer

@craigr98_2016 @shornnno @Bigdav333 @LederRaptor @SkyUK Down detector is a website that gives you a rough idea about outage issues etc. So can be useful as a way to see recent issues but all I can say is bt own plusnet ...

@DonaKempton @SkyUK @Plusnet Well sky rent bt technology and plusnet are owned by bt so when I check .. for example .. down detector I always check bt status too ..

@thatPoleLouis @Plusnet Contact ofcom asap ... there is policy that if an isp have not upheld their side of their contract they CANNOT charge a cancellation fee .. but ofcom can help better x

@DavidALavery @Plusnet I recommend raising issue via resolver who will escalate when plusnet still ignore you .. I'm limited to choice in my area and my mum used say better the devil you know !!

@Plusnet confused as to why I’ve been charged disconnection fee and 1 extra months rental even though we cancelled in cool off period - spent 4 hours of my day trying to sort it out over phone - ironic we cancelled due to poor customer service ☝🏿

@plusnethelp just so you are aware plusnet have places ILLEGAL restrictions onto my account again and it is now my intention to take this issue further .. another disgraceful example of plusnets arrogance and utter lack of customer consideration !!!

I'm paying nearly 700 a month to live in a flat with Plusnet internet. I don't care how first world of a problem this is, that's just criminal

@Plusnet don't suppose you know if there are any issues in the Hounslow area?

@Plusnet @plusnethelp Hello, the power, broadband and internet lights on my router are constant green but the wi-fi light is off and my devices are not picking it up. Are you having any known issues? Any advice? Was fine a few hours ago.

Round at @jmereynolds and his @Plusnet broadband has just ****** up my Pokémon playing. apparently it's been dropping all week but @plusnethelp not responding. Is it 5 days on the trot of poor service & you can cancel the contract?

@OpenreachHelp No Internet since Thursday and Plusnet saying that your engineering works are to blame. Update please, currently being forced to travel to work against advice. Problems happen, needs communication. West Norwood, please update asap as to an ETA for a fix.

Is there any business more depressing than plusnet, its entire premise being the decline of the north as an industrial hub, with local employment prospects increasingly dominated by call centres such as their whitelabelled EE service...oh Yorkshire what has happened to thee?

@KateSlaterPR @Plusnet I have had a poor experience also, submitting a complaint in writing.

@plusnethelp @OpenreachHelp @Plusnet please can somebody explain why we received a letter from Openreach to say they would be attending our property yesterday 24/10/20 to fix our telegraph pole which had fallen down. Yet nobody turned up. 12 houses without any service since 19/10

@Plusnet @Ofcom can you explain to me why I am not receiving my guarantee download speed of 57mbps. I now pay full contract price. What are you going to do about me not receiving a paid guarantee service.

@Plusnet has @didoharding taken charge of your service?