Plusnet Outage in Northwich, Cheshire West and Chester, England

@plusnethelp I’ve been in contact with your help desk about my Emails being blocked by Plusnet from my Domain (123reg). Apparently you are aware of this issue & have a team working on this problem. Could you pls let me know when the problem is resolved.

Had two cold calls from @Plusnet yesterday. They seem to think that me putting my phone number into their speed checker, gives them the right to call me and try to sell me their service. Well, it doesn’t. And if it’s in their small print, they can bloody well take it out.

@Plusnet been trying to call all morning!! 40 min wait!!!terrible customer service

Hey @Plusnet @plusnethelp - still waiting on a £75 refund six weeks later. Every time I call customer services, you assure me it’s going to be sorted immediately. C’mon now. Do me proud.

@JasonManford my plusnet broadband has gone down pal. Get someone to sort it please.

@plusnethelp so it seems I’ve once again exceeded by 6gb data despite never using more than 3gb and adding a further 2gb! Anyone else with concerns on data usage stats @Plusnet ? #SCAM

@kuhlyahn @plusnethelp @Plusnet Not slow! It’s down. There is no connection!

So I pay @Plusnet my internet bill & the frigging internet still doesnt work, time to change broadband!!

@Plusnet exceptional customer service today from Lee Darke. Thank you for your support and timely resolution to my problem (which was of no fault of Plusnet in the first place). Very much appreciated x

@mcallister_will @Plusnet My whole issue stems from them trying to charge me 34% extra for being loyal - end of contract and they’ve stiffed me without notice - complained and they offered discount which is equivalent to what I WAS paying. Voda offered better service, faster speed for cheaper. Done deal

@writeything @Plusnet I was given advice by them that even BT was suprised they'd given me,consistency & clarity seem to be lacking. Never realised how stressful trying to change broadand provider could be.Oh for the old days

@mcallister_will @Plusnet I think that was my issue ... they make a big song & dance about their customer service, but I found it extremely lacking today ... big disappointment tbh. Will never use them again

@BBCWatchdog @Mattallwright @stephbreakfast @FoxNikkiFox Plusnet having problems with payments after they swapped their banking provider. Then charging late fees for their errors.

@mcallister_will @Plusnet Not sure I’d recommend any 😂 I’ve gone with Vodafone this time ... est speed of 63mbps, guaranteed speed of 55mbps, £4month cheaper than Plusnet, cust service that has (so far) put plusnet to shame and tech that will follow & target single device for best speed :)

@plusnet @plusnethelp I've barely been a customer for 2 weeks and this company is already proving to be inadequate, will have to drop them and look elsewhere. Poor customer service and poor live chat facilities

Plusnet: Worst provider I've ever experienced in my life. plusnet

@Plusnet @plusnethelp been waiting over a week for a manager call back to get a deadlock letter. Now been told I have to wait a further 48 hours because the initial 2 requests haven't been picked up and it has been escalated "again". Worst customer service I've ever experienced.

Hugely disappointed with the @Plusnet service and attitude. They pride themselves on their customer service, but it ain’t all that. See ya

@Plusnet I want to upgrade to fibre but your website isn't working and your customer assistant has directed me to an 0800 number. Please advise.