Plusnet Outage Report in Mold, County of Flintshire, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Mold, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Mold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 02: Problems at Plusnet
Plusnet is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Mold, County of Flintshire, Wales
The most recent Plusnet outage reports came from the following cities: Chester and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Internet | |
| Queensferry |
||
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Mold, Wales
Latest outage, problems and issue reports in Mold and nearby locations:
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David Edwards
(@davedpg) reported
from
Caerwys, Wales
@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs
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reg morris
(@gold123win) reported
from
Neston, England
Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.
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Robin Parker
(@robin_parker) reported
from
Argoed, Wales
Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh
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TheMiniTour 💙
(@theminitour) reported
from
Mold, Wales
I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service
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reg morris
(@gold123win) reported
from
Neston, England
Just why was my other Family Member attacked with 0.6 Mb+6-10 days wait for 1571 answer service This 1571 trait was the same as myself in #Neston This 0.6 Mb was received by 3 Providers BTGroup Talk Talk PlusNet yet every body else next door received 15Mb I experienced 2.6-2.8 Mb
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?
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Barrie Fairhurst
(@Baz_Fairhurst) reported
from
Neston, England
@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.
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reg morris
(@gold123win) reported
from
Neston, England
We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom
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reg morris
(@gold123win) reported
from
Neston, England
I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews
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steven white
(@thatboygwyn) reported
from
Ruthin, Wales
@Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?
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Bricklands Fish, Seafood and Game
(@bricklandsfish) reported
from
Chester, England
@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved
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reg morris
(@gold123win) reported
from
Neston, England
Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr
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Libby McClelland
(@LibbyMc1988) reported
from
Prestatyn, Wales
@Plusnet Are you having issues today? My router is constantly turning orange and dropping wi-fi
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Aled Roberts
(@aledrob) reported
from
Saltney, Wales
@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Powell
(@JonPowell23432) reported
@Plusnet How do I contact Plusnet about a mobile phone issue when I don't have a working phone?
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Nicky O
(@ChubbyoPablo) reported
@pwmedcraft @SustainableHLB @Plusnet I'm in CV11 and we have problems
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E A
(@Elleayy4) reported
@Plusnet I Need a response urgently, somebody else could be using my internet right now as you’ve delivered it elsewhere ?? But nobody seems to respond or help? This is disgusting @Ofcom @Plusnet
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GreenTeaSnek
(@GreenTeaSnek) reported
@gentlebite_ @Asuthe1 @itsBeeChu Out of that list I would go BT/Sky. Both are ultimately **** to deal with, but tbh all of them are. From experience Vodaphone/Plusnet have more outages. Virgin will just lie to you on the phone. BT from personal experience is the more consistent option as sky dropped out alot
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Saena
(@digichocolate) reported
@Plusnet Please answer my messages. I'm trying to cancel my mobile subscription and have been writing to you on twitter, as you don't provide an email address and haven't received any answer. I can't call the free number, as I don't live in the UK anymore.
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Nivsey
(@Timmynivs) reported
@mbga_uk I use PlusNet. They're probably no better or worse than any other, but their call centre and support is excellent, especially on their mobile phone side. I'll be sticking with them.
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Emma
(@emma_13_08) reported
Been waiting for over 3 months for @Plusnet to install broadband in my new flat. On my 7th engineer visit. Shocking service
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Billy Dawson
(@Billy_Dawson01) reported
@Alexand34346099 @fullback03 And I work for plusnet, your worst nightmare !!
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Plusnet
(@Plusnet) reported
@darlosworld Good Morning Darlo I'm sorry you are having the issues in the picture, We do not guarantee upload speeds but if you drop us a DM with your account username we can have a look into if there anything we can do to potentially raise this for you. Joshua - Plusnet Sheffield
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S
(@JimJam_Binks) reported
@Plusnet hi, can you advise how to get through your phone system to chase a delayed set up or cancel service? Have been on hold for several days now and had no luck getting through.