Plusnet

Plusnet Outage Report in Mold, County of Flintshire, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Mold, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Mold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Mold, County of Flintshire, Wales 10/10/2025 12:30

October 10: Problems at Plusnet

Plusnet is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Mold, County of Flintshire, Wales

The most recent Plusnet outage reports came from the following cities: Queensferry and Chester.

Loading map, please wait...
City Problem Type Report Time
United KingdomQueensferry E-mail
United KingdomChester Internet
United KingdomChester Internet
United KingdomChester Internet
United KingdomChester Internet
United KingdomChester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Mold, Wales

Latest outage, problems and issue reports in Mold and nearby locations:

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse.

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Stano_6 @Plusnet Down the road have FTTP but its hit and miss around here. some people still have less than 5mbps downloads speeds in brand new estate builds

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service

  • robin_parker Robin Parker (@robin_parker) reported from Argoed, Wales

    Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??

  • gold123win reg morris (@gold123win) reported from Neston, England

    Just why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr

  • gold123win reg morris (@gold123win) reported from Neston, England

    We need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really.

  • theminitour TheMiniTour 💙 (@theminitour) reported from Mold, Wales

    I logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻

  • gold123win reg morris (@gold123win) reported from Neston, England

    I want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ?

  • gold123win reg morris (@gold123win) reported from Neston, England

    Has anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr

  • Baz_Fairhurst Barrie Fairhurst (@Baz_Fairhurst) reported from Neston, England

    @Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work!

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express?

  • thatboygwyn steven white (@thatboygwyn) reported from Ruthin, Wales

    @Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract?

  • davedpg David Edwards (@davedpg) reported from Caerwys, Wales

    @davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs

  • bricklandsfish Bricklands Fish, Seafood and Game (@bricklandsfish) reported from Chester, England

    @SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved

  • weloveourboat Aroundtheworldandback (@weloveourboat) reported from Chester, England

    @plusnethelp your customer service live chat and phone number is not very helpful. Do I automatically get a new router if I join Plusnet broadband and phone package? Simple question. Can’t get an answer!

  • aledrob Aled Roberts (@aledrob) reported from Saltney, Wales

    @Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ellietataylor ellie taylor (@ellietataylor) reported

    @plusnethelp hi plusnet, it’s now been 10 days since we were told we would have broadband and guess what! Still no wifi! Promised 10+ times that we would have calls back within 24hrs and still never had any phone calls. Now being told we have to wait till Tuesday!! Absolute joke

  • AngellaHorner Angella Horner Freelance Poet and Artist (@AngellaHorner) reported

    Dear Plusnet Just to confirm I have left Plusnet to join EE. I have received my PAC for my phone 07717710029 number. I enjoyed your service, but am now in an area that only picks up EE signals. Thank you for your help. Please cancel my Direct Debit of £10.65 per month from today

  • Hayley27_ Hayley (@Hayley27_) reported

    @plusnethelp @Plusnet the internet keeps cutting out automatically every 10 minutes - not good when working from home! please help sort this! 😠

  • AbsintheAffair The Absinthe Affair & Steampunk 2021 (@AbsintheAffair) reported

    I have cancelled the direct debit to @plusnet and will pay the final payment via my debit card - WITHOUT cancellation fees being included! Not wasting more time getting told crap from @plusnethelp - So you sort it out and get back to me asap! 😡🤬😡

  • EllenJakeman Ellen Jakeman-Barnes ☭ (@EllenJakeman) reported

    @plusnethelp Happens on both Wi-fi and Ethernet cable connection. The minimum guaranteed speed you provide me is only 0.9mbps anyway, we have already called you multiple times, you just provide really shoddy internet and it’s not long til I’m with my new provider & I never have plusnet again

  • frankcarlyle1 frank carlyle (@frankcarlyle1) reported

    @tonymc39 @Plusnet You should’ve just told her “Never trust a failed fat comedian advertising a rubbish internet service”.. Your sister might’ve taken notice Tony.

  • NeishaWong Neisha D Wong (@NeishaWong) reported

    @CamdenJonathan @virginmedia Completely useless!! I’m with Plusnet now no more issues

  • ChenowethHellz Hellz Chenoweth (@ChenowethHellz) reported

    @Plusnet what is happening today with your broadband service? It's dropped out at least 15 times in the last 20 mins? #drivingmemad

  • MaysamAdventur1 MaysamAdventures 💙 (@MaysamAdventur1) reported

    @Plusnet @plusnethelp getting really slow speeds, currently 5mbps! How can I increase this?

  • tillaay_greer Tilly Greer (@tillaay_greer) reported

    @Plusnet broadband is actually dog ****