Plusnet Outage Report in Mold, County of Flintshire, Wales
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Mold, Wales
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Mold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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            Internet (67%) 
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            Wi-fi (15%) 
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            Total Blackout (11%) 
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            E-mail (5%) 
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            Phone (2%) 
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            TV (1%) 
Live Outage Map Near Mold, County of Flintshire, Wales
The most recent Plusnet outage reports came from the following cities: Chester and Queensferry.
| City | Problem Type | Report Time | 
|---|---|---|
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | 
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Mold, Wales
Latest outage, problems and issue reports in Mold and nearby locations:
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 steven white 
    (@thatboygwyn) reported 
    
        from
            Ruthin, Wales steven white 
    (@thatboygwyn) reported 
    
        from
            Ruthin, Wales@Plusnet my dad got a sim from you guys a month or so ago but the reception is nonexistent, no 4g or WiFi calling and he’s barely able to use his phone. How do we cancel the contract? 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet again email issues at plusnet. Still waiting for a response to a complaint I raised weeks ago and today emails have been down for 12+ hours. Who are the minority doing all the good reviews 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet message this morning advised to check back in a couple of hours. Now says resolution by tomorrow morning on email issue. Please expand on what the issue is and when actually service will be restored, call centre message suggests you dont know really. 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet The resolution has never been concluded. Waited for callback but none received. Resolution to just close tickets, without customer agreement is poor customer service 
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 Robin Parker 
    (@robin_parker) reported 
    
        from
            Argoed, Wales Robin Parker 
    (@robin_parker) reported 
    
        from
            Argoed, WalesHey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage?? 
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 reg morris 
    (@gold123win) reported 
    
        from
            Neston, England reg morris 
    (@gold123win) reported 
    
        from
            Neston, EnglandJust why was my other Family Member attacked with 0.6 Mb+6-10 days wait for 1571 answer service This 1571 trait was the same as myself in #Neston This 0.6 Mb was received by 3 Providers BTGroup Talk Talk PlusNet yet every body else next door received 15Mb I experienced 2.6-2.8 Mb 
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 reg morris 
    (@gold123win) reported 
    
        from
            Neston, England reg morris 
    (@gold123win) reported 
    
        from
            Neston, EnglandJust why does my #VPN security has a problem verifying @Plusnet security onthe internet Just whois playing games with my life long gap of inactivity of hours being switched off My mobile phone was attacked on April 1st only on Friday switched back on BTGroup admit your part #Marr 
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 Bricklands Fish, Seafood and Game 
    (@bricklandsfish) reported 
    
        from
            Chester, England Bricklands Fish, Seafood and Game 
    (@bricklandsfish) reported 
    
        from
            Chester, England@SteveTomlinson4 Ohh read you have to phone them to cancel.. just can’t switch. Anyway all sorted.. took 2 min online to switch to Plusnet. £96 a year saved 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Daily_Express @Plusnet Why do I have to get my updates on service outage from the Daily Express? 
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 David Edwards 
    (@davedpg) reported 
    
        from
            Caerwys, Wales David Edwards 
    (@davedpg) reported 
    
        from
            Caerwys, Wales@davedpg: Absolutely crap service from @plusnet today. Not getting full speeds and constant drop outs 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet Oh no they havent. i just rang again and the ticket had been rejected by the support team!!! #poorservice #ineedmyemails 
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 Libby McClelland 
    (@LibbyMc1988) reported 
    
        from
            Prestatyn, Wales Libby McClelland 
    (@LibbyMc1988) reported 
    
        from
            Prestatyn, Wales@Plusnet Are you having issues today? My router is constantly turning orange and dropping wi-fi 
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 reg morris 
    (@gold123win) reported 
    
        from
            Neston, England reg morris 
    (@gold123win) reported 
    
        from
            Neston, EnglandWe need answers to the crisis in Telecoms #Scams & #Fraud Nobody in the media wants to report the scandal Yet more #Victims join the list daily My query is BTGroup& Open Reach + @EE & PlusNet needs to be broken up as soon as possible It has a a too cosy relationship with @Ofcom 
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 Barrie Fairhurst 
    (@Baz_Fairhurst) reported 
    
        from
            Neston, England Barrie Fairhurst 
    (@Baz_Fairhurst) reported 
    
        from
            Neston, England@Plusnet Suffering poor broadband today. CH64 9RQ postcode. Please help, trying to work! 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet come on answer your phones and dont send people to a disconnect message because of high volumes. Need an update on the issue your support technician made worse and now have no service whatsoever. I need Internet to work #wfh 
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 TheMiniTour 💙 
    (@theminitour) reported 
    
        from
            Mold, Wales TheMiniTour 💙 
    (@theminitour) reported 
    
        from
            Mold, WalesI logged a call about our internet dropping out with @Plusnet at 9am. By lunchtime the @WeAreOpenreach guy had found the fault, stripped and replaced the wires and sockets and solved the issue. Great service from both companies 👍🏻👍🏻👍🏻 
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 reg morris 
    (@gold123win) reported 
    
        from
            Neston, England reg morris 
    (@gold123win) reported 
    
        from
            Neston, EnglandI want to know who has broke into my line I am being deprived of Broadband Business Speed Mb’s Broadband Speed Test 2 Tests first one Ping 17 ms Download 13.77 Mb/s Upload 15.79Mb/s 2nd ping 17ms Download 9.88Mb/s Upload 14.79 Mb/s @PlusNet help My Mobile phone half bright why ? 
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 reg morris 
    (@gold123win) reported 
    
        from
            Neston, England reg morris 
    (@gold123win) reported 
    
        from
            Neston, EnglandHas anybody else out there had any problems with BTGroup Open Reach EE or Plusnet Just who or why was this takeover of UKTelecoms allowed I sit in silence daily can’t receive tweets I want the CEO of BTGroup to apologise for the treatment received here in #Neston @ElSenala #Marr 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Stano_6 @Plusnet Should have just carried on rebooting the router, didnt expect them to make the issue worse. 
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 Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales Aled Roberts 
    (@aledrob) reported 
    
        from
            Saltney, Wales@Plusnet @plusnethelp rang for update on my ticket to unarchive mailbox.turns out the tech support filed incorrect ticket and it was rejected so new ticket needed to be raised. almost 24h later and nothing has been done with my ticket #nothappy 🤬🤬🤬🤬🤬🤬 
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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 Julian Sims 
    (@juliansims) reported Julian Sims 
    (@juliansims) reportedCustomer service at @Plusnet seems to be somewhere between awful and nonexistent. No chatbot; no email; no text; just phone for music on hold for 1/2 hour and no answer 
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 david fryatt 
    (@fryatt1982) reported david fryatt 
    (@fryatt1982) reported@Plusnet hi my internet dropped router solid orange and I’m oncall for work from home. Tried to ring but your closed and tried to submit fault on your web site and it says the page is down for the fault logging. Please can this be looked at. 
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 Benn Airlie 
    (@AirlieBenn) reported Benn Airlie 
    (@AirlieBenn) reported@ella_kemp If it’s available in the building hyperoptic is great, they do up to 1gb speeds. I’d say avoid plusnet, kept losing signal and low speeds. Both of these were in Greenwich! 
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 Robin Brown 
    (@RobinBrown78) reported Robin Brown 
    (@RobinBrown78) reported@plusnet hi could you contact me over a problem with my broadband please? 
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 John Metcalfe 
    (@shropshireboy1) reported John Metcalfe 
    (@shropshireboy1) reported@MoneySavingExp Pity it runs on the Vodafone crap network tho! Gone back to Plusnet which runs on the EE network much better 
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 david buchan 
    (@1_davyboy) reported david buchan 
    (@1_davyboy) reported@jonnymain2011 @MillieWiller @pobski4 I done it got Plusnet fibre extra and not a problem with buffering considering the amount of Wi-Fi stuff cameras doorbell lights Alexa and a few other bits very happy👍 
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 Joanne McGinn 
    (@Jo_McGinn) reported Joanne McGinn 
    (@Jo_McGinn) reportedNow we have no internet our mobile signal is patchy (3 have just told us they are working in area so it’ll be bad until tomorrow) so are basically cut off. Tomorrow will be the 3rd working day @Plusnet so it’s not looking good, is it? Big legal meeting next week online too.😬😥 
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 ♡ ǝǝᙠ ǝıɔɐɹ⊥ 
    (@Traciiee) reported ♡ ǝǝᙠ ǝıɔɐɹ⊥ 
    (@Traciiee) reported@beeurd @SkyUK Go back to plusnet! Sky and Virgin Media are the absolute worst for broadband 
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 Alex 
    (@thewinelake) reported Alex 
    (@thewinelake) reported@Plusnet Not happy that there's no way to see publicly "the fault affecting my area" - as far as I know, the techie might have made it up to mask a Plusnet fault! Is there a resource provided by Openreach that shows acknowledged faults and ETA for fix? 
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 Andy Trump 
    (@AndyTrump) reported Andy Trump 
    (@AndyTrump) reportedHi @Plusnet, thanks for working so hard to resolve the issues caused by my failed switch out to Now. Should have been simple but Now and Openreach left me with no incoming calls since 29th July, then no dial tone and eventually no internet! 1/2