Plusnet Outage Report in Helston, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Plusnet
Plusnet is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Hev 💙TheNHS
(@braintumourlady) reported
from
Penzance, England
Is anyone else here a @Plusnet customer? I'm having the mother of all internet hassles at the moment. The router is working and I have wifi but no internet. Are they down? Have re booted etc but to no avail. It's been almost an hour.
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Nigel K
(@NDK72) reported
from
Falmouth, England
4 X 10gb @EE sim only contracts at £8 a month each will do! Was paying £45 a month with EE and Plusnet for less, now £32 with EE. Pretty pleased again. Thanks to @jamesbowlesuk for the heads up 🙂 Great customer service too.
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Hev 💙TheNHS
(@braintumourlady) reported
from
Penzance, England
@Plusnet need to ask if your system is down. My phone and laptop are showing wifi but no internet connection. Have tried rebooting the router to no avail and am chewing up data on my mobile. Help!
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Mel Potter
(@MelJPotter) reported
from
St. Ives, England
@Plusnet we've no mobile service but you're showing no service issues? Can you help please?
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Mrs. Insomniac Segal
(@amandasegal) reported
from
Crowlas, England
@Greyhounds_PZ @Plusnet We rang them once we'd moved and we were connected within a few days. Then for some reason, our line was cancelled 😑 trouble is its up to 10 days to reverse it which means @DrewSegal can't work!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@SusanRead15 Hi there Susan, I'm terribly sorry about the hold times that you experienced we've been a tad chocka recently, how is it that I can help? -Em -Plusnet Sheffield
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Modified Ventures
(@mdfdvntrs) reported
@jane_touil @Plusnet Avoid @plusnet if you still can; they are scammers. They promise to provide service on obsolete lines that other providers won't touch, fail to provide service, string you along beyond the 14-day legal grace period with promises to fix and then charge you a £200 cancellation fee.
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MacCárthaigh #FBPE #MVM 🇪🇺🇮🇪🇬🇧🏳️🌈🏴🌹
(@sean_mvm) reported
from
Urmston, England
@SkyHelpTeam It's done. I'm now a customer of @Plusnet
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Modified Ventures
(@mdfdvntrs) reported
@tccounselling @Plusnet @plusnet will keep taking money out of your account as long as they can find an excuse. If you try to cancel, their "retention department" will give you the runaround and make your life miserable. Remove your direct debit at your bank before you do anything else.
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Kelly
(@kelly_tengi) reported
from
Sheffield, England
@Plusnet It was caused by the FTTP trial. The IP changed when the new service went active.
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David Edwards
(@davedpg) reported
@Plusnet Your service is an absolute joke at the moment
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Ruth Illing
(@RP_VictorHarvey) reported
from
Rugby, England
@Plusnet It’s also been so odd that the faults team has emailed when they promised to call. The problem is no internet - how does an email keep them informed?
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lynseybestitching
(@lynseybestitch1) reported
@Plusnet I have a contract with you and the past few weeks the signal has been awful. We can't even all get on the Internet for someone to web browse and another to stream right now. What is going on? ML3 area
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Chloe Raccoon
(@ChloeRaccoon) reported
So it looks like @plusnet have responded to my complaints that the service status pages are not reporting any faults, and the detailed history listing no faults either by.. revoking the SSL Cert so no one can see it. Nice.
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Susan Read
(@SusanRead15) reported
@Plusnet Managed to get someone after 1h15, then transferred and waited for a further 20 minutes. Issue now sorted - I’ve left PlusNet broadband!