Plusnet

Plusnet Outage Report in Gaerwen, Anglesey, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Gaerwen, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Gaerwen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Gaerwen, Anglesey, Wales 11/20/2025 14:00

November 20: Problems at Plusnet

Plusnet is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Gaerwen, Wales

Latest outage, problems and issue reports in Gaerwen and nearby locations:

  • gillianography Bio & About Page Copywriter (@gillianography) reported from Y Felinheli, Wales

    Internet is slowing down from 10:30am @plusnet and doesn't work at full speed until early evening. While I realise there a lot of people working from home, that Also includes myself. I may be forced to find another provider if this doesn't improve.

  • jmarcjones Jon 🕷 (@jmarcjones) reported from Bethesda, Wales

    @tfoale @EnglishmanAdam @Plusnet I’m 800 meters (as crow flies) from the nearest cabinet & on a FTTC service atm, but OpenReach have recently connected a new estate close to my home up. I spoke to engineers who said it’s FTTP! I’m hoping in the next 6 months I’ll be able to get FTTP as well and cut out copper!

  • jmarcjones Jon 🕷 (@jmarcjones) reported from Bethesda, Wales

    @tfoale @EnglishmanAdam @Plusnet Not enough competition and too much of a monopoly so no pressure to proceed / progress, that’s the problem and government not issuing fines for delays by @bt_uk We are well behind other countries! They laugh when we say our ‘superfast’ is 76mb tops! 😂

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • McGeorgeOfTheJ1 McGeorgeOfTheJungle (@McGeorgeOfTheJ1) reported

    @Plusnet Had my question closed by a tech 2 guy I am assuming who only checked my speed, but not the line quality and DS errors on my connection. Also the speed isn't fine at all, I had the new router for just over a day and was in the process of fault finding. Not Happy at all.

  • asmythe76 Anthony Smith (@asmythe76) reported

    @Plusnet Hey, Plusnet! Sky BB barely reaches my Ring doorbell. If I switch to you can I cancel if yours doesn’t reach?

  • MrsKage89 Carly Ann Jones (@MrsKage89) reported

    @Plusnet i need someone to cancel my renewal, can someone get in touch ASAP please

  • marshmalowworld Luisa (@marshmalowworld) reported

    @Plusnet Are there issues in the Bs5 area at the moment? Can’t stream/download anything

  • stuart15871 stuart morley (@stuart15871) reported

    @Plusnet would be grateful if someone could contact meto resolve my complaint and reactivate my emails!! Am in the process of moving home and despite 7 calls starting on 21st July nothing has been resolved 🤬 #poorcustomerservice #complaint #disappointed

  • Plusnet Plusnet (@Plusnet) reported

    @marshmalowworld Hi Luisa, I'm sorry to hear you're having issues with your connection. Can you please send us your account username via DM, so we can look into this for you? -Tony Plusnet Sheffield

  • debbiec59166532 debbie cox (@debbiec59166532) reported

    @Plusnet Hi - we’ve just put in anew router to improve broadband but phone keeps losing service Have tried SIM in another phone & it’s the same - never had issues like this before with the plusnet service - can you help please ?

  • MercuryHerself Mercury Herself (@MercuryHerself) reported

    @Plusnet Already run basic tests thanks. Managed to talk to neighbours and there seems to be a general issue in the area with the infrastructure 😞

  • CallMeConflict Conflict. (@CallMeConflict) reported

    @Forsvk3nttv @TheLilyFae @Plusnet sounds like they have reset the DLM, making it faster but more unstable for up to 10 days while it stabilises....

  • LCJohnson79 Liam Johnson (@LCJohnson79) reported

    @OpenreachHelp hi. Phone line and broadband currently down in Northwich. Plusnet told we the estimated fix would be midnight on Sunday. Is this still the case? What’s causing the outage please?