Plusnet

Plusnet Outage Report in Y Felinheli, Gwynedd, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Y Felinheli, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Y Felinheli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Y Felinheli, Gwynedd, Wales 01/31/2026 07:45

January 31: Problems at Plusnet

Plusnet is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Y Felinheli, Wales

Latest outage, problems and issue reports in Y Felinheli and nearby locations:

  • jmarcjones Jon 🕷 (@jmarcjones) reported from Bethesda, Wales

    @tfoale @EnglishmanAdam @Plusnet I’m 800 meters (as crow flies) from the nearest cabinet & on a FTTC service atm, but OpenReach have recently connected a new estate close to my home up. I spoke to engineers who said it’s FTTP! I’m hoping in the next 6 months I’ll be able to get FTTP as well and cut out copper!

  • jmarcjones Jon 🕷 (@jmarcjones) reported from Bethesda, Wales

    @tfoale @EnglishmanAdam @Plusnet Not enough competition and too much of a monopoly so no pressure to proceed / progress, that’s the problem and government not issuing fines for delays by @bt_uk We are well behind other countries! They laugh when we say our ‘superfast’ is 76mb tops! 😂

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • archie42 Chandulal Z Shah (@archie42) reported

    @Plusnet System working, but everything is loading slowly. However, the point I was trying make was you have our mobile numbers, why haven't the Support team sent a text message of informing the affected customers? This I would calla VERY GOOD Customer Service!!!

  • sevenhelz Rory (@sevenhelz) reported

    Can't login to plusnet even after resetting password, no way to email them to ask that they simply send me my final bill 🙃

  • cookson_lee Lee Cookson (@cookson_lee) reported

    @Plusnet as a customer I want to say your customer service was amazing when dealing with my broadband needing to be fixed on two occasions in November. Thank you to the support on phone and the engineers after. Cheers.

  • CharlotteA_PR Charlotte Ashton (@CharlotteA_PR) reported

    @Plusnet Hi, is your service down in the Portsmouth area? No broadband for 3 hours now… thanks

  • JWBG1 Jema G (@JWBG1) reported

    @Plusnet Please can you tell me what this option is? It's not at all obvious how webmail-only customers are supposed to get through to technical support.

  • JohnAle24870544 John Alexander (@JohnAle24870544) reported

    Is plusnet cheating their customer through not actually having a true test capability at tjhe service desk and therefore the figure, which is constant whenever I contact, of 76.9 is fiction. By the way my broadband is currently off but your test say that it is fine. Cheating?

  • mairiholt Planet Angus 💙 The NHS 💙 (@mairiholt) reported

    @Plusnet 10 days without Internet in DG3 - neighbours have been provided with hubs or unlimited mobile data by their providers until the issue is resolved. What can you do to help please?

  • RobertsonDawn3 Dawn Robertson #RejoinEU #FBPE (@RobertsonDawn3) reported

    @XXX1v @Plusnet only incredibly slowly via my son's connection... if mistakes are made it is definitely cos it is so slow - one minute per letter... dedication!

  • JMbangor John M (@JMbangor) reported

    @MarcAllera Definitely a lot to do. @Plusnet help on Twitter refusing to assist me in identifying why my address is not showing for the FTTC product when I am looking to switch from BT FTTC to Plusnet.

  • ch4rmed ELENA (@ch4rmed) reported

    @Plusnet our broadband is and has been ridiculously slow for over 1 month now. Can you help