Plusnet Outage in Cwmbran, Torfaen County Borough, Wales

Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

@Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

@robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

@robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

Mobile network in Cardiff has been down for hours. I've had to get a taxi to my 90 year old mother's house to check on her, who is also a #plusnet customer. We depend on telephone communication! No update or explanation from @plusnethelp @Plusnet #PlusnetProblems

@purpperil @Plusnet @plusnethelp Now having to reboot my phone every hour, phone is saying "no service" and I can only access 2G. 5 days and counting. #plusnetmobile

@purpperil @Plusnet @plusnethelp I had 4 msgs delivered today, all sent by sender yesterday. Not downloading emails, can't connect to Twitter - all they said was "nobody else has rung in with the same complaint". Offered 20p for "loss of service".

@plusnethelp @Plusnet @plusnethelp any help or does this now need to filed as complaint

@Victrix75 @plusnethelp @Plusnet More stressed than dealing with the known-lacklustre support from Plusnet? Switching ISPs is pretty trivial these days in the majority of cases if you do a like for like switch. Who I’d recommend depends on where you are etc, as there can be variations in good choices by area.

Thanks for the new router still internet not working. Help...@Plusnet @plusnethelp @OpenreachHelp

@Loulybob @TalkTalk No dont go with plusnet. They are crap

@Plusnet hi my internet is slow then turn it off back on then goes fast then it goes slow again it's been doing this for a wile never seam to get a few days of normal running

@TalkTalk I find hard to believe that your website completely doesn't work, and that I'm unable to resign up via a third party website for a voucher. It's a shame that now the offer is only for a £70 voucher through no fault of my own 🙄 tempted to go with Plusnet now...

@Plusnet @plusnethelp I really think that 7 months is now far too long to be dealing with an issue. You owe my grandma over £200. You owe me far more than that in my time on the phone and energy. How do I speak about this to someone senior please?

@TerryClasper I totally agree with you about getting either a good or bad support person. Once I got a Plusnet support person who was asking me to do ridiculous things to verify that my problem was genuine. Well, the phone line was damaged and OpenReach had to come out and repair it.

@plusnethelp is plusnet fibre broadband down in Shifnal in Shropshire?

@Plusnet No technical support available to fix my broken broadband apparently