Plusnet Outage Report in Carlisle, Cumbria, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Carlisle, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Carlisle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Plusnet
Plusnet is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (71%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Carlisle, England
Latest outage, problems and issue reports in Carlisle and nearby locations:
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Michael Murphy
(@mikesmurf66) reported
from
Carlisle, England
@Northernmunkey @bt_uk @Plusnet I've got bt. Never had a problem
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Cam
(@lamacaroon) reported
from
Carlisle, England
You only get one chance to make a first impression, @Plusnet. Very disappointed in the the complete absence of customer service. May re-evaluate before I'm tied in.
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SPNMNX
(@spnmnx) reported
from
Wetheral, England
@Miss_J_86 @Plusnet Dog shit plusnet are leave them
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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⚫ Phil Jewer #FBPE
(@philip_jewer) reported
@Plusnet @OVLHSSociety 'Some customers'. It's all of us. Progress though - it's only taken Plusnet 9 hours to admit there's a problem at all... Final straw for me.
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Plusnet
(@Plusnet) reported
@uxentriko For a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@Antoinette_JH Hi Antoinette, we are very sorry that some customers are experiencing problems with broadband services this morning. This should now be fixed, are you able to reset the router and let us know if you're having any further issues. - Curtis, Plusnet Sheffield
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Edmund English
(@EdmundEnglish) reported
Not even able to join a Q because @plusnet says it has too many calls - hardly award winning support if you can’t even get in a line for support
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Neil Herbert
(@NeilHerbert) reported
@Plusnet @solarwhite100 @zabbix I'm now waiting patiently for plusnet to terminate my contract for slating them here... it's ok it'll probably take a while for them to figure it out....
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redjohn
(@Alexand67353610) reported
@Plusnet as many others still WFH and your internet is not working, currently on mobile hotspot. Thank god my mobile internet is not with you. Any update when this is going to be resolved? Can't connect with anyone via phone, your text tech support apparently can't match my acc.
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Paul Culshaw
(@paulculshaw) reported
Plusnet also down in Manchester. Looks like I’ll need to use my mobile data for work. #plusnet
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anna milne
(@annmilne9) reported
@Plusnet My internet went down around midnight and has not long come back on DT4 area. Not good. Customer services phoneline just says busy/cant answer calls phone back later 2day/2morrow.
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Neil Herbert
(@NeilHerbert) reported
@Plusnet @solarwhite100 Quickly? You call 7 hours before even being aware there is an issue quickly? Perhaps you need to invest in some network monitoring and an on-call rota?
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Sue
(@Wandering_Sue) reported
@Sinister_Pete @Plusnet And they have tested my BB and told me it's in the house. So their testing capability is also rubbish. Been waiting an hour for an agent and when I rang back system told me to ring tomorrow. Wow this really is award winning customer service