Plusnet Outage in Bonnyrigg, Midlothian, Scotland

@Plusnet business broadband down AGAIN in EH10. Please contact us regarding releasing us from our contract. @plusnethelp #plusnet

@Plusnet I have tried loads of times to call about my poor Internet with no reply or waiting almost an hour on the phone. I have an outstanding balance to pay but why pay for internet when it is constantly slow or I can't connect. Payment in full once its fixed. Cheers

Day 3 and STILL no broadband @plusnethelp @Plusnet I certainly hope you’ll be refunding me... but the fact that you give a recorded message and then hang up doesn’t fill me with hope #EdinburghEH6

@Plusnet @plusnethelp WiFi still not working in Edinburgh. Your helpline wasn’t available. Would appreciate assistance...

@bt_uk @AIridag with plusnet and I am the same, not working

@G4ELI @GD3YEO @virginmedia Sounds better! Good service from PlusNet? BT don’t have a good reputation.

Actually, this seems to be an #Openreach outage. #Sky #PlusNet, #Vodafone and #BT all affected

@Bricrabtree History shows that they never did .... when we hear John MacDonald say “ nobody will loose their Job in the sector and he talks about amalgamating the workforce’s of Openreach, Virgin, PlusNet etc you know your going to finish up with £1bn + wage bill and no income stream.

@robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

@CraigDobbin1990 @Plusnet That's ridiculous!. I'll give them a chance to sort it but if they can't provide me a service I'm paying for then I'll need to look elsewhere. I appreciate the headsup mate and I hope they'll sort you out as well as compensate you. Not good news at all.

@Plusnet How about you stop posting stupid pictures and read/respond to your messages sent 5 days ago! Hello, your phoneline is down so I am dm'ing you because my broadband is very glitchy despite upgrading it recently. My username is ************ please get back to me

@Plusnet @plusnethelp are you monitoring your messages as sent a message on Sunday last week and still no reply. Chat function online never seems to be operational

@Robster65 @Plusnet They were excellent once upon a time. They made major **** up with my mum & admitted it. I finally left them myself after 15 odd years only a few months ago. No issues since. Very sad but imagine got too big

Anoush @Plusnet sorting out the refund. Well done Anoush, appreciate the help.

@scottkenneth83 @plusnethelp @Plusnet Online has been disabled all the way through lockdown. They were great at the start but gradually got worse. No internet for 8 weeks, went down every time weather was shite, told me to tether my work laptop to my mobile, wanted to charge me £100 for a house move.

I left PlusNet after 3 or 4 years not because of how **** both their service & customer service are, but because they go on & on about how good those things are when they are so VERY ****. TalkTalk might be a little bit ****, but at least they sort problems out... eventually.

@Plusnet Had email to say plusnet call protect activated on my account, it's not showing. I now get email saying it and voice mail is being removed at my request. WHY .. I NEVER REQUESTED IT TO BE REMOVED

@AnnieK751 @plusnethelp @Plusnet I've always found them great Ann. Was it over the phone or online chat? I've always used online chat and never had any issues with them

Terrible customer services from @plusnethelp @plusnet avoid if you can.

@Plusnet I have just now registered a formal complaint on my account with you. This after9 days of no answer.