Plusnet

Plusnet Outage Report in Barnard Castle, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Barnard Castle, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Barnard Castle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Barnard Castle, County Durham, England 11/21/2025 20:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Barnard Castle, England

Latest outage, problems and issue reports in Barnard Castle and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Jordyy013 j (@Jordyy013) reported

    @Plusnet hi, my internet says connected but no internet acce on my phone, while my laptop does work? How can i fix this? I've unplugged it multiple and no change

  • iusher Ian Usher (@iusher) reported from Bognor Regis, England

    @Victrix75 @Plusnet @BT As long as the router is taking the connecrion in OK, the mesh system completely does the "wifi around the house" part - so it's an immediate improvement. I can't recommend them enough. (If the router is faulty and the signal isn't getting in, then a mesh network won't help.)

  • razzahopkiins ラザホプキンス (@razzahopkiins) reported

    I'm on the verge of losing my ****, why ******** is my Internet so ******* bad today **** you @Plusnet **** you @bt_uk

  • tony_lappin tony lappin (@tony_lappin) reported

    Plusnet don’t like slagging. Firm but ******* service is a disaster

  • liam_fowler liam fowler (@liam_fowler) reported

    Shocking from @Plusnet , cutting off the internet just because a customer has said they want to leave, people working from home now aren’t able to because of this! Piss poor from them and highly recommend people stay away

  • Snaptophobic Heather Kavanagh (@Snaptophobic) reported

    @Victrix75 @Plusnet @BT I can’t help with specifics, but we’ve got a Netgear wifi extender. It plugs into a wall socket and lets the main wifi bounce out around the house much better.

  • IanHowardMann Ian Howard Mann (@IanHowardMann) reported

    Wow... As soon as it hit 8pm the technician at @Plusnet just hung up on me without a word. Charming. He was incredibly rude as it was. @plusnethelp

  • mrcraftyg Daniel (@mrcraftyg) reported

    @Ben_Jolly_9 No idea on their ethics, but I'm with ZEN, who as far as customer service and reliability go, are the best I've ever had, except for Plusnet who I can no longer use since moving house as they don't supply my area with FTTP, or at least didn't at the time of moving. ZEN are great!

  • joefw02 Joe febery-watts (@joefw02) reported

    @plusnethelp there’s an issue with @DayZ that’s been going for over a year now from my knowledge where some servers just won’t load. I thought it was just down to my area but now someone else using plusnet has come to me personally with the same issue! This is pretty bad from you

  • AmandaHepburn3 Amanda Hepburn (@AmandaHepburn3) reported

    @TToplis1 I had a huge discussion over two weeks with PlusNet. They eventually assigned someone to the issue and over two days I got a decent signal. It took some persistence and refusal to take their rubbish excuses. Good luck 🤞