Plusnet

Plusnet Outage Report in Barnard Castle, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Barnard Castle, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Barnard Castle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Barnard Castle, County Durham, England 11/23/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Barnard Castle, England

Latest outage, problems and issue reports in Barnard Castle and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • blonde_moment83 Nicola Chapman (@blonde_moment83) reported

    @Plusnet hi, I'm confused as to why my bill has gone up, please can you help?

  • athena_42 Rose-Ann Movsovic 🕷 (@athena_42) reported

    @_JosephRoberto It’s not Lancashire’s stream, it’s Yorkshire’s. Apparently they have wifi problems at Headingley, not a good advert for Plusnet!

  • DeoNonFortuna3 Méabh (@DeoNonFortuna3) reported

    Further to the Plusnet saga. They've just apologised and refunded 3 months worth of bills, so that's a good resolution. It has taken 3 months to sort out though.

  • Plusnet Plusnet (@Plusnet) reported

    @EddieRobson Hi Eddie, just checking in; where you able to sort the problem in accessing YouTube, or are you still having problems getting onto the site? -Tony Plusnet Sheffield

  • neil_mountford Neil Mountford (@neil_mountford) reported

    @Plusnet two days running my broadband drops out every 2-3 minutes. Yesterday it started about 3.00pm and didn't get back to normal until almost 8.00pm. Today it has started at the same time. Are there known issues in the Stoke-on-Trent area?

  • oldmidlander Lord me of Lestervostock (@oldmidlander) reported

    Can’t believe how @Plusnet are so inflexible when it comes to customer mistakes when switching contracts

  • chinmj Matt (@chinmj) reported

    Hi @Plusnet - I only get signal at home with an EE Signal Box. I see it's been announced that these are being turned off on 30 June, and EE/BT advises using Wifi Calling, which you don't support. Will you have enabled wifi-calling by then, or do I need a new provider?

  • TagCraigy Craig (@TagCraigy) reported

    @Plusnet majorly slow today - any info on down time?

  • neil_mountford Neil Mountford (@neil_mountford) reported

    Still dropping out, seems plusnet are quick to up their prices and slow to react to their customers 😡

  • Ice_Speedway Ice.reef Ⓥ (@Ice_Speedway) reported

    Tried about 15 times to buy a sim only deal on @Plusnet website and keep getting booted out on the final screen every time. Not such award winning customer service it seems @plusnethelp - given up and will just pay more elsewhere to save my nerves any more anguish.