Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/18/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • zippyjnr78 Graeme M (@zippyjnr78) reported

    @Motherwellsmith @SkyUK Plusnet I use m8, decent service and decent price

  • EllenJones24 Ellen Morley (@EllenJones24) reported

    @Plusnet Hi, I am having trouble with my broadband. I keep getting the message that there are over 100 sessions open. Please can you help. Thanks

  • rachelchaplin Rachel Chaplin (@rachelchaplin) reported

    @Plusnet please can I have an email address to let you know I am cancelling? I can't get through on your phone's and your live chat doesn't work, thank you.

  • ragledhill Rachel (@ragledhill) reported

    @Plusnet hi there, loyal customer & recently renewed my contract with you as I've always had good service. I am moving house soon & just read that to take my contract with me I'll have to pay, but if I started a new contract I wouldn't. Really disappointing & regret renewing now.

  • twittfuckingsu1 twittfuckingsucks (@twittfuckingsu1) reported

    @Plusnet idiot pr team, you need to admit you are having problems publicly on your twitter. this is embarassing for you.

  • PriestNiki niki priest (@PriestNiki) reported

    @Plusnet @abbieritch Plus net what a shame on you what an absolutely diabolical establishment I owe you nothing and you refer me to a debt management company FINANCIAL OMBUDSMAN here we come. I have never owed anyone 1 pence. I suggest you call me regarding this. Stay away from this company

  • bluefeeds bluefeeds (@bluefeeds) reported

    @Plusnet how can I cancel bt sport app plz doesn't allow me in the account settings?

  • loretype Loretype (@loretype) reported

    @Plusnet Brand new router keeps disconnecting and reconnecting. Wired and WiFi. Restarting doesn't seem to help.

  • leahmcewaan leah! 🧃 (@leahmcewaan) reported

    @Plusnet the internet hasn’t been working for almost 24 hours now. i have tried all troubleshooting options and reset it countless times and it is still not working!

  • colecampbell02 cole campbell (@colecampbell02) reported

    @Plusnet im an @JohnLewisRetail customer for BB and just spoke to satnam Singh.He just helped me so much with my issue and he didn’t have to at all. He went out his way to assist and even called me back when I didn’t expect him too!Thank you satnam so much. U made a difference