Plusnet outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Paul McGee M0WNU (@paulm19822012) reported 59 seconds ago from Richmond, England

  A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

• 
  Dr. Nigel Coleman #FBPE (@nigelatcroft) reported 9 minutes ago from Reeth, England

  @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

• 
  Paul McGee 2E0EIJ (@paulm19822012) reported 37 minutes ago from Richmond, England

  with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

• 
  Sean Hadland (@SeanHadland) reported 42 minutes ago from Darlington, England

  @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben (@B_R_G11) reported 2 minutes ago

  @MikeyCleave @Plusnet When I talked to plusnet about this they always said that there was no problem but I couldn’t talk to openreach directly even though they weren’t solving the problem. After weeks of waiting I ended up with a faster speed with Virgin at a cheaper price.

• 
  f_ar_co (@f_ar_co) reported 7 minutes ago

  Why is internet down again in TS17 5LS. Supposed to be superfast @Plusnet but having nothing but problems with outages! Be helpful if they let customers know the problems are rather than wait till we contact them and they say all is fine! #noconnection #nocustomerservice

• 
  Ellie Pedrick (@ElliePedrick) reported 11 minutes ago

  @Plusnet He was great! And he solved my problems!! Please do pass on my feedback!

• 
  Craig Jump (@Craig_Jump) reported 12 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

• 
  Carl Fandidango (@ComTekMan) reported 13 minutes ago

  @CommsOmbudsman 3 BT Group companies (Plusnet, EE, Openreach) pass the buck—no one takes responsibility. Simple Google Maps check could have prevented the whole mess. Customer paying £63/mo out-of-contract for unreliable service, distress & risk to health (needs line for health).

• 
  Irfan (@xirfan) reported 15 minutes ago

  @Plusnet Doesn't look like I can just cancel my phone line and pay for Broadband only.

• 
  Alison Lees (@AlisonMLees) reported 16 minutes ago

  @Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

• 
  Abi (@AbiSpurs26) reported 16 minutes ago

  Has anypne else's @Plusnet gone down

• 
  Carl French (@18sufc89) reported 17 minutes ago

  @Plusnet why can I go online and get a cheaper offer and also fast product from you’re company after being a customer for 4 years plus

• 
  Stephen Mullan (@Stephen_73) reported 17 minutes ago

  @Plusnet are there problems with webmail? Getting IMAP errors since 2pm