Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/12/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • logurtion Cameron Logie (@logurtion) reported

    @Plusnet if you can’t handle multiple devices using your service from a single household, you shouldn’t charge £41.50/month #solveit

  • webberson Webby Webberson (@webberson) reported

    @Plusnet your internet is so bad today I can't stream my porn in ky12. Please help my semi doesn't last that long. #softphallus

  • logurtion Cameron Logie (@logurtion) reported

    @Plusnet disgrace of a service

  • MJStrowbridge Mathew S. (@MJStrowbridge) reported

    Anyone had problems with PlusNet/Openreach broadband? We have family who switched in mid Dec & still waiting to be connected. Latest news: they’ll be without internet until mid Jan. Keen to hear who’s had similar problems to help lodge a joint complaint. Reply or DM #tier4 #tier5

  • aitch_R_aitch Rach (@aitch_R_aitch) reported

    Hello @Plusnet 👋 still no #broadband i want my 50quid back-paid for full installation,get left without any service!Your CS rep very unhelpful! I thought #virginmedia were bad,at least I had broadband! Full installation should include checking the line - no?! 🤔#Rubbish

  • mich167 michelle farrelly (@mich167) reported

    @OpenreachHelp plusnet have told me it is down to openreach and you will not escalate my broadband just because I'm a keyworker and there is nothing they can do

  • rhymingmisfit Accidental Activist, #JC4PM2019.GTTO (@rhymingmisfit) reported

    @joebloggsuk1 **** off. Or theyd just snigger. Changed my provider to plusnet and told them not to give talk talk my new number. And it worked. Would never ever go back to talk talk. They hire rude little children. What made it worse was i had a bad back and moving to anser the phone was slow

  • cavatica_copy Charlotte Gunnell (@cavatica_copy) reported

    Hey @OpenreachHelp @WeAreOpenreach, I've been waiting 1mo for an appt today (rescheduled by you from 22nd) and your engineer or support didn't call to say it was cancelled. I've been waiting in all day and still no internet. Without it I can't work or study from home. Cc @Plusnet

  • rehankayanii Rehan Kayani (@rehankayanii) reported

    @Plusnet And you had contract for almost an year and still internet doesn't work properly and keep getting fake promises. Rip off company

  • joethomasld Joe (@joethomasld) reported

    @bt_uk Another engineer hasn't been arranged yet.. and we would very much like to before our phone line goes down TONIGHT.. Currently wasting yet more time waiting for the terrible customer service of Plusnet on the phone to see what they can do.. @OpenreachHelp