Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 11/21/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • edworf Matt Frowde (@edworf) reported

    Hello @Plusnet, looks like the whole village were down across all providers and someone has now flicked a switch at the exchange and we're all good.

  • helensutcliffe1 Helen Sutcliffe (@helensutcliffe1) reported

    @Plusnet no coverage again today in part of North Leeds, EE says they are upgrading the network and good coverage back within 9 hours !! How many days is this work to continue ??

  • timelord1233 timelord123 (@timelord1233) reported

    @Plusnet Please can you look at our connection. We have just changed to unlimited fibre extra but the connection keeps dropping and disconnecting from the internet. Our line number is 01942217952. Thanks for your help

  • edworf Matt Frowde (@edworf) reported

    @plusnet broadband seemed to go down at 135am this morning and still not working everything has been unplugged and replugged. your status page shows no issues

  • MarkR35197214 Mark R (@MarkR35197214) reported

    @Plusnet morning. Been away for 5 days, got up this morning with Alexa shouting at me that she can't connect to Internet and it appears it's down to all my devices. Checked line and all connections and restarted router and reset it to. No luck. Any ideas. Thanks

  • rebeccalittle73 Rebecca (@rebeccalittle73) reported

    @Plusnet thank you for showing me how utterly awful you are. No broadband has been connected in spite of confirmation being received late last night! How on earth you run your business is beyond me!

  • scottgriffin198 Scott Griffin 🏌⛳⚽ (@scottgriffin198) reported

    @Plusnet Hi I've done all these things countless times over the last 6 months. I don't mean to be rude but I'm fed up of putting up with it now.

  • HaughtonEoin nighthawk (@HaughtonEoin) reported

    Hey @Plusnet service has completely gone down in tooting. Tried restarting to no avail.

  • anniegalanti Annie Galanti (@anniegalanti) reported

    @Plusnet Is there an issue with service in the Wareham area? I have 3 phones assigned to the EE network (2 plusnet and one EE) and none of them can dial or receive calls.

  • wengemini Wendy Watkins (@wengemini) reported

    @plusnet we appear to have an Internet outage in torpoint, Cornwall. My router is continuously flashing orange despite multiple resets- please could you check if it is an external problem?