Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/24/2025 21:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • __Cappo__ Mark Phillips (@__Cappo__) reported

    @SusanSmall7 Plusnet email (incl subsidiaries such as Force 9) have been down all day, and @Plusnet aren’t saying much, sorry, anything, about any expected return of service. Next planned update from them is 0800 tomorrow, but they failed to update at several published times already today.

  • MelanieHenwood Melanie Henwood (@MelanieHenwood) reported

    Email has been down all day @Plusnet just got through to a recorded message telling me you are aware of the issue and “hope to have it fixed overnight”. Not good enough.

  • GrahamDewhurst Graham Dewhurst (@GrahamDewhurst) reported

    Hi @plusnet I have legacy email with totalise (migrated to madasafish and then to you). My wife’s address has stopped passing emails across. I suspect the box is full, but I can’t seem to log in using my old login screen. Is there a new way in?

  • design_mori Memento Mori Design (@design_mori) reported

    @Plusnet @plusnethelp As usual your connection and service are a steaming pile of dog ****.

  • MARKAFN MARK SOUTHWELL (@MARKAFN) reported

    @AK90881221 @Plusnet It’s because they’re completely broken today

  • __Cappo__ Mark Phillips (@__Cappo__) reported

    @Plusnet the lack of any meaningful updates or any real explanation or expected return of service is pretty poor for a company of your size. I know I wouldn’t have got away with this level of (no) customer liaison during my working life as a MSP. Not good enough. #plusnetdown

  • GlennGa53931271 Glenn Garrett (@GlennGa53931271) reported

    @Plusnet @Google Dear PlusNet, I’ve had no email access today having tried multiple devices and webmail without success. I understand that from news reports that there’s a generic issue but that doesn’t help when I’m urgently waiting for test results to be emailed. When will it be fixed?

  • trevoramorris TM (@trevoramorris) reported

    @Plusnet Is plusnet email working? I get errors when I try to open it up.

  • RichardnotatKF Richard Humphries 💚 (@RichardnotatKF) reported

    @MelanieHenwood @Plusnet Bad luck Melanie, really frustrating isn’t it, so much for business continuity!

  • SusanSmall7 Susan Small (@SusanSmall7) reported

    is PlusNet down?? I cannot access my email.