Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/22/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Loftus_Road_Lad Hoopsa (@Loftus_Road_Lad) reported

    @Plusnet Been with you for years and years up graded to ultra fast great but has no range with the the hub. Surely should get a better hub. Come on let's look after our long serving customer

  • Scragglington Craig Hughes (@Scragglington) reported

    @Plusnet, why would you port a number before my new SIM has arrived and been activated? I’ve been without service since 10am and no SIM in today’s post. I’m now looking to buy a PAYG SIM and distribute a temp number so I can work. This is a TERRIBLE new customer experience.

  • maxined02 Maxine (@maxined02) reported

    @Plusnet no internet all day. Is Guildford down please?

  • thekent01 L Kent 💃 (@thekent01) reported

    @Plusnet Had problems with fibre for a longtime and advised this is what I needed. Only yesterday an agent said you hadn’t got these routers yet.

  • suziebris sue brister (@suziebris) reported

    @Plusnet So only new customers will get one I have been with you for years and in the last two year it been one problem after another with my internet and still having problems now maybe time to look for someone new if you are not going to look after your loyal customers

  • janeskyn Jane Hoskyn (@janeskyn) reported

    Wow, @virginmedia. Again?? You're determined wreck my livelihood, if not my actual life. Dead router, no help available til weekend, must now figure out how ******** to work in the morning. If I don't work, I don't get paid. Who should I switch to? Sky? Plusnet? Who's reliable?

  • pablor79_paul Everton-The sitcom (@pablor79_paul) reported

    Finally my broadband is fixed, external fault on the exchange. @Plusnet cust service has been exceptional. Why can't all companies be like them!!

  • Scragglington Craig Hughes (@Scragglington) reported

    @steviebiscuit @Plusnet Same here, DM wasn’t helpful and SIM still hasn’t arrived today. In 20 years of porting numbers, no other network has proceeded with a number port before the SIM is active (most of them don’t take a full week to get a SIM to you either).

  • mernywernz MERNY (@mernywernz) reported

    OI @Plusnet YOU ABSOLUTE BAG OF SHITE. IF MY INTERNET DOESNT STOP BEING SO **** I'm GOING TO STAB MYSELF IN THE EYE AND IT'S ALL YOUR FAULT

  • kirstii03 Kirsty 🌻 (@kirstii03) reported

    @Plusnet is Plusnet broadband down? Service activated today...phone line and broadband and it is failing arrghhh what a start