Plusnet Outage Report in Richmond, North Yorkshire, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Sean Hadland
(@SeanHadland) reported
from
Darlington, England
@plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract
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Paul McGee 2E0EIJ
(@paulm19822012) reported
from
Richmond, England
with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv
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Dr. Nigel Coleman #FBPE
(@nigelatcroft) reported
from
Reeth, England
@plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Maiakaat
(@maiakaat) reported
@CrowdSurfin @Plusnet Its been out on ch2 since 10:30 dsl connected but no internet. Plusnet awol, if they could just confirm they acknowledge the issue it would be less stressful but they just shut down phone lines. once city fibre launch I'm done with bt and garbage speed and customer service.
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Robin Parker
(@robin_parker) reported
from
Argoed, Wales
Hey @Plusnet, instead of just issuing template "sorry to hear bla bla" replies to a handful of your many customers who are without service this morning, how about acknowledging more widely that there's a major outage??
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Jaz.
(@GinjaJaz) reported
@Plusnet So disappointed today. No working Internet, thrown off the phone line without being able to speak to anyone, and text support which was supposed to give me a call within 30 minutes doing absolutely nothing. I moved to PlusNet for the customer service, just disappointed.
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Tina
(@Teenyweeny1805) reported
@LornaRAWR @Plusnet I got this as well. Obviously not our individual connection that is the problem.
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MissBomb
(@RachyBomb) reported
@Plusnet how do I cancel please? You’re beyond useless and I’m going to swap to a provider who “will do me proud”
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Helen Villiers
(@LiberationHelen) reported
Maybe @Plusnet can't tell us their servers are down because they haven't got any internet?
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Robin Abbi
(@bmbix_robin) reported
@ofcom, @plusnet is down. They are not publishing any information. This is not acceptable. Would you ask your boss to ring their boss and let the rest of us know what he/she has to say? #plusnet
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Karen Annis
(@kaz_annis) reported
@Plusnet not working in Worcestershire either, any update on what is happening? When it might be fixed?
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Jon Ewing
(@siteadvice) reported
@Plusnet We’ve been an hour without internet here now. Please can you post a service status. It’s clear there are a number of us who are being left in the dark about what to expect from today’s outage.
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Maiakaat
(@maiakaat) reported
@Plusnet hi can you confirm that you know postcode ch2 has no internet access and are working to fix it? Thanks