Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/11/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • napoleondynorod Sasquatch79 (@napoleondynorod) reported

    @pipmadeley @Plusnet Ahhh so it drops repeatedly?? I thought it was dropping completely for that period..i'd still say its an exchange issue though,possibly switching traffic around during low demand times

  • kmmhannah Hannah (@kmmhannah) reported

    @Plusnet hi, have just had incredibly unhelpful customer service on your website regarding my set up - can someone please dm me about getting my WiFi set up please?

  • kmmhannah Hannah (@kmmhannah) reported

    Plusnet are really going to take over 2 weeks to get my WiFi set up…so I’m moving with no wifi..any other providers that aren’t super slow

  • mrbrady72 Ken Adams ⛰️ (@mrbrady72) reported

    @WillBarra @Plusnet I couldn't agree with you more. Having spoken with a number of people from @Plusnet on this topic, it's very clear that all customer service principles have been given the boot. Will definitely be cancelling at the end of my contract, which I wish was MUCH sooner than it is

  • billyb2703 Billyb2703 (@billyb2703) reported

    @Plusnet. Shocking absolute worst provider. Do not go with these thieving charlatans

  • SteveBPiercy Steve Piercy (@SteveBPiercy) reported

    @NETGEAR UK based B&B business here. I need to build a secure network. What Router can you recommend that is compatible with BT Plusnet? I also need Access points with a landing page that only paying guests can use.

  • Jaundice66 Janice Barrett (@Jaundice66) reported

    @Plusnet We’re now living in New Zealand and want to cancel our Broadband as 47.54 per month to keep wifi on just to control our central heating is bonkers. We can’t call you (13 hrs ahead)you have no other options on your website. how we can cancel our contract???

  • MJriskman MJ (@MJriskman) reported

    @Plusnet any service outages? Have lost internet here in NG9

  • fba_lew Lewis (@fba_lew) reported

    Just want to give a public shout out to @Plusnet and specifically #mattwheeler - he went above any beyond customer service wise and even checked back in to follow up with to check if problem resolved. 🙌🏻🙌🏻 thats how you do it. With service like that, I’ll be going nowhere

  • Grassmonster3 Honor McCullagh /|\ 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿💙 (@Grassmonster3) reported

    Is anyone else having a weird problem with their internet ? This is working still because I haven't closed the tab but everything else that I try to open gets the whirling donut of never ending loading. I'm with Plusnet.