Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/26/2025 03:15

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • HoustonMargaret Margaret P Houston (@HoustonMargaret) reported

    Is Plusnet down just for me or for everyone? I can't catch up on last night's Strictly with no internet! Running my laptop off the data allowance on my phone, which is less than ideal ...

  • ReidClare Clare Reid (@ReidClare) reported

    Hi @Plusnet your customer service phone number is ‘not recognised’ and our internet is not working this morning. 🤬 do you have a customer services phone number that actually works?

  • Mnisha16Nisha nisha (@Mnisha16Nisha) reported

    @Plusnet Hey Jess we have been waiting for a call now since yesterday. They should be contacting us on our mobile and not the landline which is faulty and where this whole issue is. We need an @OpenreachHelp to work on this asap!

  • hannah_mounsey Hannah Mounsey (@hannah_mounsey) reported

    @Plusnet We’ve heard the same thing so many times and yet we’re still in this position. We have no faith in the company whatsoever and so unfortunately we’ll continue to tweet about the awful service received until the WiFi and landlines are up and running

  • JonathonStillw2 Jonathon Stillwell (@JonathonStillw2) reported

    @PDissadent @bt_uk If you’re going through anyone other than plusnet or BT themselves your complaint should be aimed at Openreach dude. Probably find it’s kelly communications that messed it up, they cause our firm untold misery.

  • WilksBecca The Autumn Enjoyer (@WilksBecca) reported

    My wifi is at 2004 dialup speeds, and before I can access tech support from Plusnet, I must: - Plug in a landline phone (which I do not have, it's 2021) - Plug in a different router (why would I have 2 routers? ) - Connect to a test socket (again, do not have this)

  • OllieHand Ollie Hand (@OllieHand) reported

    Hi @Plusnet my internet connections been very unstable lately. How would I go about getting a new router?

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    @Plusnet Is back again now, was down about for hours though. Cheers

  • paulontheisland Paul Jones (@paulontheisland) reported

    It is the year 20121 and @Plusnet can't send me an engineer for 11 days! ELEVEN DAYS!!!! I can't even get a mobile signal indoors so no Internet for that amount of time is a nightmare. Buyer beware!!!! @plusnethelp

  • altrinchamhq Altrincham HQ : Alex McCann - Social Media Trainer (@altrinchamhq) reported

    @AngelaStoneAlty @Plusnet Always been good for me No issues in 6 years