Plusnet outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Dr. Nigel Coleman #FBPE (@nigelatcroft) reported 4 minutes ago from Reeth, England

  @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

• 
  Sean Hadland (@SeanHadland) reported 22 minutes ago from Darlington, England

  @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

• 
  Paul McGee M0WNU (@paulm19822012) reported 47 minutes ago from Richmond, England

  A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

• 
  Paul McGee 2E0EIJ (@paulm19822012) reported 53 minutes ago from Richmond, England

  with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Icarus Falling (@highflier100) reported 4 minutes ago

  @Plusnet I keep getting an "unfortunately we've hit a problem" when logging into my account to pay the bill. Plus my connection isnt very good. Solution for this?

• 
  David McGinlay (@Quigmeister) reported 5 minutes ago

  @Plusnet The new service is at least 10x faster and cheaper than what you can offer. It’s due to start after my contract with you expires, so I don’t appreciate the continued pressure to stay with an inferior more expensive service

• 
  Liz (@Liz14752830) reported 6 minutes ago

  @TomK_Brit1993 Not a real landline of course... Phone still won't work in a power cut, more like an additional mobile. Plusnet has really good customer service

• 
  Sarah loopy (@Sarahlewp) reported 8 minutes ago

  @EE your service is shocking, we were with plusnet, we get told we are now with you, we have tried to sort out where the equipment is, no luck, we try to cancel, and you say we are going to get charged a cancellation fee !

• 
  Onetruefraggle (@onetruefraggle) reported 8 minutes ago

  @KaiGWatson Plusnet. Talking to customer service who speak English is all I care about

• 
  Liz (@Liz14752830) reported 11 minutes ago

  @TomK_Brit1993 No problem. Also a bit anxious about internet switch. Plusnet copes well with small buildings but EE is showing signs of cutting out whenever I walk past the router! Same £ to keep landline. Worse signal inspite of usually more expensive... Might be teething issues. How r u?

• 
  Claire Fox (@foxclaire1973) reported 13 minutes ago

  @virginmedia I have sent a few private messages. None of you have responded and I must be talking to a wall when I say that someone has USED my address to set up a account with you. I am a sky customer and Plusnet customer

• 
  GM Mark Howitt (@MarkHowitt) reported 15 minutes ago

  @Plusnet Having to call again- might be quicker to cancel my dd with you or go to @Ofcom

• 
  Robert Martin (@AndyGraysdouble) reported 15 minutes ago

  Before BT/EE ever regale us with what they do in AI they might first get round to getting vulnerable customer digital switchovers done quickly and seamlessly- a total shambles @BT @EE @Plusnet

• 
  Bri 💙 (@OriginalBigBri) reported 17 minutes ago

  @Plusnet This is the 21st century! I don't want to go through a bunch of phone menus that don't even have the option I need, to then be told the wait time is over 20 minutes, just to open a support ticket. Why can't I just login and create a support request ?