Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/02/2026 02:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Krash14006657 Krash (@Krash14006657) reported

    @Plusnet This is the least of their failings! They disconnected my line and moved it up north . We did not instruct this and at the time of disconnection my husband was in the process reparation of a family's dead relative. Called pulsenet to get "it's in a manager's call back

  • SpaceMonkey351 Mark (@SpaceMonkey351) reported

    @Plusnet why would my Internet go down for no good reason? Its been connected for over a year with no issues. I have a constant orange light and the orange "b" keeps going on and off.

  • WelshLFCWarrior David Richards 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@WelshLFCWarrior) reported

    @HelloFromMarcus @Plusnet I avoided them once based in customer reviews. Once bitten, twice shy

  • SEGASpirit SEGA Spirit (@SEGASpirit) reported

    @TheSegaHolic Oh weird. I have 70mb PlusNet and I've used Xbox Cloud Gaming a fair bit. Sometimes get lag. But I've played a fair few games on there now using my phone, laptop & PC and think it's really good. But I don't have a Series S/X - so maybe playing cloud on those is bad?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • CYarwoodMorgan C Yarwood (@CYarwoodMorgan) reported

    @Plusnet why are you fobbing my husband off saying there's an internet outage when our next door neighbor is with you and their internet's working!?

  • hollow_hen 𝕮𝖍𝖗𝖞𝖘𝖙𝖆𝖑 🎄 🦌 (@hollow_hen) reported

    Anyone else on #plusnet having connectivity issues with their WiFi this last week? I can’t watch anything because my internet drops out every 30 seconds.

  • JohnFerris62 John Ferris (@JohnFerris62) reported

    @HelloFromMarcus @Plusnet I had an issue with my landline phone going over to broadband and the guy at BT got it quickly sorted and couldn't have been nicer.

  • slave2gadgets Pete G (@slave2gadgets) reported

    @Plusnet Tried that. No good, though webmail is slowly working. Your tech support said outlook was nothing to do with you. It worked before this, now doesn’t. Settings all correct. Can’t work without outlook. I will have to look for a broadband provider that offers decent email support.

  • TeaKayB Tom⇒maths AMIMA (@TeaKayB) reported

    @Plusnet That's cool, thanks. It turned out that after changing the password for the account, this change didn't get automatically pushed to the router. Took me a while to figure it out (it wasn't suggested anywhere in your support materials)