Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/01/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • disneyflamingo Portia (@disneyflamingo) reported

    @Plusnet Our WiFi signal is really poor. If we connect our phones to the WiFi while streaming something on Netflix or Amazon prime it will start buffering constantly. We have unlimited fibre extra so should be able to handle this. What can be done to get it working correctly?

  • frank10743117 frank (@frank10743117) reported

    @Plusnet Why don’t your staff reply to my messages? I was given a staff member to direct all my questions to via the phone in the escalations team I have called 4 times on four days and he never answers or calls back

  • frank10743117 frank (@frank10743117) reported

    @Plusnet @AlexmaceEbooks They won’t help you it’s best to cancel ASAP ive had crap wifi since Feb and they won’t even reply to my messages or take my calls….

  • Tamsin_L Tamsin-Leigh (@Tamsin_L) reported

    @Plusnet Hi! Our router hasn’t been working for about 24 hours, is our connection down? (IP44NP)

  • SleepyPenguin1 SleepyPenguin (@SleepyPenguin1) reported

    @rbowen @nearyd I noticed that back in 1995 when I was working for an ISP called Plusnet. The network was so slow with a Microsoft product running on it that we found it hard to do anything. Looks as if it's still the same in the present day.

  • ronnie74 sharon G-S (@ronnie74) reported from Hindringham, England

    @Plusnet it has now been over a week and a half my broadband and phone line should have been up and running. No communication from you at all! I live very rural and currently hanging out of my bedroom window to get any signal or 4G, having to sit in a lay-by to do a zoom meeting!

  • frank10743117 frank (@frank10743117) reported

    @Plusnet @EmLouT3 Best to cancel they have no clue what they’re doing one staff member tried personally selling me a BT router lol what a joke

  • cfitzy69 Chris Fitzgerald (@cfitzy69) reported

    @Plusnet what is going on with our wifi in SS6. It’s been off for days. Is there an issue that we haven’t been informed of.

  • Richard61144992 Richard Wright (@Richard61144992) reported

    @Plusnet Hi PlusNet, slight issue. our telephone doesn't work (no dial tone and doesn't ring when called), but our broadband works perfectly fine. Any Ideas?

  • MarkJon80194532 Mark Jones (@MarkJon80194532) reported

    @Plusnet Is there a problem with landlines in L19? When people ring they are getting ring tone for a second then crackles. People ringing me think that there is a problem and hang up