Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/29/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • EuropTecnic Alan (@EuropTecnic) reported

    @Plusnet good morning I can't seem to access email today, IMAP doesnt connect and WebMail gives a message saying "we'll be right back" but service status shows everything working. Any idea what's happening?

  • kathrynbuk kathryn benton (@kathrynbuk) reported

    @Plusnet poor show! Having to call 4 times over last two days to get account cancelled properly and refund sorted after we thought cancellation was done in July only for you to be taking money for the last 4 months due to not doing job properly!! 40 mins on and off hold! 😡

  • shelleylevy Shelley Levy (@shelleylevy) reported

    @Plusnet morning plusnet. Can't log on to your webmail service. Please tell me when service will resume?

  • rootiebur1 Ruth B (@rootiebur1) reported

    @Plusnet Struggling with internet connection all day in Milton Keynes. Obtructing my ability to work etc. Please advise & fix ASAP. Thanks.

  • AttieMacdonald Alastair Macdonald (@AttieMacdonald) reported

    @0Pinger @Plusnet Email is completely down. Their site says nothing except that they will be back shortly. It’s been down all night. Poor service.

  • gov1888 Gov (@gov1888) reported

    @clarey1888 If it’s broadband. I get mine with plusnet. Never had a problem. And as for sky. Full package plus Netflix £55 a month. Always haggle. Wait couple of weeks. They always do cracking Black Friday deals

  • womblepilgrim womblepilgrim (@womblepilgrim) reported

    Really frustrating customer service - setup and paid for a broadband for a refugee family in the middle of covid. Discovered they've never used it.. now trying to cancel and being hit with a massive cancellation fee. #plusnet #compassionlost

  • Plusnet Plusnet (@Plusnet) reported

    @danrolfejohnson Hi There Dan, I'm really sorry about the issue with slow speeds, I've just checked your account and can see you called in this morning, has that sorted it out or do you need further support from us on this? - Adam - Plusnet Sheffield

  • edye_west e (@edye_west) reported

    @EdEatsTooMuch Plusnet is ******* ****

  • Miss_HHistory Miss Hall, History (@Miss_HHistory) reported

    2/2 then, they told me that no one could come out evenings or weekdays & advised that I let a neighbour sit in my house & wait for the engineer for me. They told me a manager would call back &they never did. Roll on February. Switching to @Plusnet was the worst thing I ever did.