Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/19/2026 04:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • emmalcoulthard Emma Gray (@emmalcoulthard) reported

    @Plusnet quoting award winning customer service... not in my case. Been absolutely dreadful so far and I’m only a week in! Constant barriers to closing the contract and passed from pillar to post. Customer service abysmal.

  • DarraghJamesB Darragh James (@DarraghJamesB) reported

    Plusnet broadband isn’t working. Connection dropping in and out over the last few days and know they want me to pay £65 for an engineer to come and fix the issue? 🖕🏼

  • Bexdora A Rabbit of Negative Euphoria (@Bexdora) reported

    ...off my bill. Well, thank you, but I have no money because my giant mobile bill just came out. So I can't. I just have to sit here & wait for @Plusnet to work out what's wrong & call me back & hopefully fix.

  • _Farmergeddon farmergeddon🇳🇴🇬🇧 (@_Farmergeddon) reported

    @OpenreachHelp They are trying to but it seems to be yourselves and Plusnet as subcontractors that are the issue. Can you DM me?

  • markdavies33 mark #FBPE #RejoinEU #ProEU 💙🇪🇺 (@markdavies33) reported

    @GeordieJoeHardy Well that's my extensive knowledge of networks exhausted then! I've got devolo Powerline adaptors, Plusnet said it was them causing my router to just stop. User community said it was a firmware update. Switched to BT, no problems. I guess if the new one works problem solved.

  • FP_ate_L FP_ate_L (@FP_ate_L) reported

    Plusnet internet drops are frustrating!!! Continuously dropping this week.. help please @Plusnet @plusnethelp

  • JaneinSurrey Jane Thynne (@JaneinSurrey) reported

    .@WeAreOpenreach @Plusnet @plusnethelp just wondering why an elderly and vulnerable customer is still without phone/WiFi for over a week? She cannot live in her home without access to careline. 12 phone calls - with 81 minutes on hold, no one calling back when promised.

  • Bexdora A Rabbit of Negative Euphoria (@Bexdora) reported

    The @Plusnet customer services people help as best they can, trying to find alternatives, but BT WiFi hotspots aren't strong enough in my flat. I've already racked up quite the mobile bill using extra data. I resign myself to having to wait until 23rd March.

  • Chutzpah84 Robert W (@Chutzpah84) reported

    Today a TalkTalk fanboy happy with their contract being broken told me that the only ISPs in the UK are TalkTalk, Sky, Plusnet, BT, Vodafone and Virgin Came as a bit of a surprise to me, and loads of friends I know in the industry are presumably part of some elaborate tax scam

  • smcgrath90 Sicarius McGrath (@smcgrath90) reported

    @easyjail @Plusnet I was scared to say anything sarcastic to her about her mistake She’s Ginger so I have to keep my mouth shut You can never win an argument with a Ginger 🥕