Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/23/2026 04:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • badwool9 Roy (@badwool9) reported

    Wifi down @Plusnet so I’ve missed the second half. FFS

  • craigcrowton Craig Crowton (@craigcrowton) reported

    @Buster_comedy @Plusnet @TalkTalk I will be on the hunt tomorrow as I hate paying for a service that doesn’t deliver. Hope your ok pal and that you have had a good Christmas and New Year.

  • Plusnet Plusnet (@Plusnet) reported

    @mattybicky Hi, I hope that went to plan for you! Please do get back to us with your username if not or if there's anything else we can help with though. Sorry for the delayed response too by the way, we've been much busier than expected over social media. - Adam - Plusnet Sheffield

  • CamperConvert Camper Convert Info (@CamperConvert) reported

    @Plusnet I need assistance but your customer service phone line is closed... despite being 09.15am

  • IRitchie15 I Ritchie (@IRitchie15) reported

    @Plusnet I received a Purecare prepaid card through the post today for signing up to Plusnet. I'm having issues registering the card online. Apparently this is a common issue which leads to Pure card and Plusnet then bouncing responsibility back to each other. Can you help?

  • GileadStaffs GileadStaffs (@GileadStaffs) reported

    @kondratiuk59 @Plusnet They’ve just been .. it’s fixed .. also he woke us up .. he’d been told he it was a landline fault .. therefore needed access to main socket .. I’ve made a formal complaint.. they’ve been shocking!! Now got the job of connecting all the devices 😬…

  • tamikonatsu NuttyNatsu (@tamikonatsu) reported

    @Plusnet once again dealing with disconnects. One day I'll actually receive the service I'm paying for.

  • LawOfProtest Michael Hamilton (@LawOfProtest) reported

    @l_n0te @Plusnet The only way I could get to speak to anyone was to select the "If you're thinking if leaving us ..." option. But he couldn't help because apparently there's no-one in the Broadband support team today as it's a Bank Holiday.

  • l_n0te Leo (@l_n0te) reported

    @Plusnet hi - my broadband was supposed to be turned on by the 29th, I was told there would be one day delay but it’s still not working, can anyone help?

  • tps2203 TP Sheridan (@tps2203) reported

    @Plusnet internet connection down since at least 11 a.m. 1st Jan. Am in Derby DE21. Is there any news on fix/availability?