Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 11/28/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • wrightyrs A Right (@wrightyrs) reported

    @Plusnet rubbish broadband “mpbs”at CM6 1LU.Getting nowhere near what I am paying for.Any problems???

  • SquirtTheCat Squirt McSquirtFace (@SquirtTheCat) reported

    @plusnethelp 💐 Ashley E, thanks for the phone conversation yesterday & email with Call Block & junk voicemail info. Very helpful! 5-star service from @Plusnet customer services, as always!

  • Miss_Harper_19 MissH (@Miss_Harper_19) reported

    @Plusnet @plusnet There isn't a yellow banner. To confirm, a family member can call the support centre and make my final payment from me? They will be able to call from the UK as I cannot make calls at the moment.

  • Frakentash DermotMcL🇨🇮🇬🇧 (@Frakentash) reported

    @Plusnet no mobile signal this morning in BN3! What’s happening?

  • gestaltz George Hatjoullis (@gestaltz) reported

    The line test is ‘uncertain ‘ and customer service is unavailable. Award winning customer service! I don’t think so. @Plusnet

  • tryingtoworki none (@tryingtoworki) reported

    @Plusnet I have no broadband connection and your phone line just says no one is available to help me and hangs up. How can I get help?

  • ajayg1234 Ajay (@ajayg1234) reported

    @Plusnet Morning, instead of posting stupid messages about camels why don't you scum bags do your job and call back customers when you said you would. #takemoneyoffdeadpeople

  • MarkRobertWarne Mark Warne (@MarkRobertWarne) reported

    @SuperScienceGrl Depends on the product. For some reason there is no fibre in the city centre of Bristol, so Plusnet are as good as they can be. But it can be slow…..good customer service to be fair though.

  • aberfoodblog Tony Jones (@aberfoodblog) reported

    @Plusnet Dear @Plusnet When I'm staying at my auntie's and I ring you to say the phone line's gone dead, this isn't a "data protection issue" because: - It's been GDPR for years now - I'm not getting any personal information, I'm telling you about a fault on your equipment

  • thedicemechanic Phil (@thedicemechanic) reported

    @ndanielmusic @VodafoneUK Go to one of the small fry - e.g. PlusNet rides on the EE network but can be less than half the price