Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/20/2025 10:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • onairwithgareth Gareth Woods (@onairwithgareth) reported

    @Plusnet No I haven’t made any changes whatsoever, on Friday the connection just dropped out of nowhere and is still as bad. It’s so bad my Alexa doesn’t even barely work.

  • bowenmatt Matt Bowen (@bowenmatt) reported

    @Plusnet But that's my point, Mike. On 24/2 the call centre never mentioned the possibility of imminent rises. I'm not disputing the validity of the rise, just that you appear to have deliberately omitted that information to secure my custom. A disappointing start to our relationship

  • SJHGJH Chris Hodgkinson (@SJHGJH) reported

    So dissapointed @Plusnet can't get me a good 12 month deal for being a loyal customer since broadband came in! Such a shame it look looks like I'll be leaving 😢

  • MarcWeb94173753 Marc Webb (@MarcWeb94173753) reported

    Just joined Plusnet Your phone is up and running No it isn’t 😡😡😡 Ring up told them internet isn’t working either oh let Me see yes it’s working now Noooooooo it isn’t SICK OF THESE PROVIDERS IM SORRY why not listen as and provide a service I pay for

  • Username_Valid2 Owen Vincent (@Username_Valid2) reported

    Money greedy .. everyone's over here going up by £3.. @PetsatHome hay now £5, @Plusnet extra £3 which is going over limit of set money i have going into debt meanwhile @EE greedy bleeps going I know let's add £7.50 .. talk about making money out of a bad situation and its not

  • onairwithgareth Gareth Woods (@onairwithgareth) reported

    @Plusnet our wifi is not working, nothing is loading and when I say it’s slow, it’s so slow that nothing loads! I’m literally at my wits end with #plusnet.

  • StartledJesus Startled Jesus (@StartledJesus) reported

    @Plusnet Do you have a contact number or email address for Contract expiry retentions? I am an existing and long standing customer, and my contract expires in June this year.

  • CW1885 CW1885 (@CW1885) reported

    @Plusnet I have private messaged you a couple of times now coz your router isn't working. You've had all day to reply and you ain't. Any chance you can sort out the pony service I pay over the odds for

  • Plusnet Plusnet (@Plusnet) reported

    @onairwithgareth Hi Gareth, I hope you had a good weekend despite the slow speeds. I'm sorry about that, I know it can be a horrible experience. Have you made any changes to your home wiring? Such as installing new extension socket or internal/external systems like cameras? Salik- Plusnet

  • Seeking_Gnosis_ Neil before Zod #AnimalLivesMatter 🇷🇺 (@Seeking_Gnosis_) reported

    @paullyscotland @Plusnet You should have 14 days to cancel