Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/04/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SophieWright09 Sophie Wright (@SophieWright09) reported

    @Plusnet @plusnethelp Huge issues again with my broadband... And no one to call??? Can someone please contact me!

  • DCharlieJP DCharlie (@DCharlieJP) reported

    Hi @Plusnet @plusnethelp - internet abruptly stopped about 20 mins ago. Cant connect , blue light on router, tried factory reset etc. Nothing. Is there a reported issue ?

  • somethingmobile Paul (@somethingmobile) reported

    @Plusnet #fail it's not helpful when you shut down a 70+ year old couple who are #shielding, phone and broadband. All because your billing system can't take payment. Come on, do the decent thing and get someone to sort this out.

  • 1884Rams Mac (@1884Rams) reported

    @Plusnet is this account manned? I note the Plusnet Help account was last active in 2020?

  • takuberry Takuberry needs a hug! but we got double the goal! (@takuberry) reported

    So the engineer who was booked in today had the audacity to say that I didn’t call them up to confirm. Hello, it’s confirmed through the isp! @plusnet there’s something up when the engineers you hire give a stupid excuse like this.

  • Bohemiangirl DoctorBohemiangirl (@Bohemiangirl) reported

    @rhodri Call Plusnet And cancel the other one.

  • CoucouChaudchou LynnC 🐴 (@CoucouChaudchou) reported

    @Plusnet hey, ive called you 3 times today. Still cant connect. Ive just moved house. But your team want a whole list of details. Ive been a customer for 2 yrs. Not going to be able to work tomorrow. Can you pay the day's lost work?

  • theconsulargirl Claire Longhurst (@theconsulargirl) reported

    @plusnethelp I'm sorry Plusnet isn't able to offer any more support too. However, it can change its policy to Opt In. Please feed this back to managers. Thank you.

  • theconsulargirl Claire Longhurst (@theconsulargirl) reported

    @plusnethelp Well, that sucks for vulnerable people doesn't it? Still, I expect Plusnet gets its cut of the Premium Rate call fee, so they're alright...

  • helensurridge32 Helen Surridge (@helensurridge32) reported

    @plusnethelp I need internet to do my NHS job. 9 working days without internet is really poor! Not how you keep loyal customers @plusnethelp @Plusnet