Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 11/15/2025 19:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee M0WNU (@paulm19822012) reported from Richmond, England

    A few annoyances today, overcharged by a few pounds by Plusnet (a charge they said they'd apply in July) and the incompetent morons at Northern Powergrid sending me emails about the future of the network that they fail to maintain, not sure how the latter got my email address

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Plusnet Plusnet (@Plusnet) reported

    @efcsi Hi Simon, I'm sorry to hear you're having issues with broadband. So we can look into this further, are you able to confirm your Username via a DM? - Curtis, Plusnet Sheffield

  • russmayes66 Russ Mids M🎯d 🛵 😎✊ (@russmayes66) reported

    @Plusnet had slow Internet for over a week now 1.7mbps at best can't watch any on demand services without annoying buffering having to use phone data as its so slow have done all checks its getting very frustrating never had this problem with Sky

  • connortlv c o n n o r (@connortlv) reported

    @Plusnet Hi, my new router has arrived but I'm having the same issues

  • Annas_Kitchen Anna P (@Annas_Kitchen) reported

    I have called a person and got it all sorted… including a new router which apparently is probably the source of all my broadband issues! One reason I’m still with Plusnet after 11 years is that so far all issues have been minor and they’ve fixed them super super quickly!

  • TourettesTapir Tourettes Tapir (@TourettesTapir) reported

    @Plusnet Deals for new customers. I guess that's why I'm tempted to use @UswitchUK and become a "new customer". I've already tried the Options team and the offer was not competitive. Thanks for your advice.

  • Form_design Form® Design (@Form_design) reported

    @Plusnet please can you update me on my order issue, I'm not hearing anything since last Thursday and it takes too long to get through to you on the phone

  • bigcheeseuk1 Steve Lumby (@bigcheeseuk1) reported

    @Plusnet Messaged at 5pm, zero response, pretty poor

  • handsovereyes 🌸🏳️‍⚧️ handsovereyes 🎩🌈 (@handsovereyes) reported

    @Plusnet internet keeps going down and router flashes yellow for the last couple of days its getting unbearable, can I have some help?

  • TexugoHugo Hugo Texugo 🏳️‍🌈 (@TexugoHugo) reported

    Hi @Plusnet , we've been without broadband connection all day because of an outage which was supposed to be resolved by 3pm. Is this going to be resolved soon? We work from home so we're counting on our WiFi to work tomorrow. Please let us know soon as we need to find alternative

  • TimTheBooks TimTheBooks (@TimTheBooks) reported

    @Plusnet Hi. I'm having broadband problems. Have sent dm an hour ago. Please respond.