Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/30/2025 21:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cb_jayne Jayne CB (@cb_jayne) reported

    @Plusnet Massive issue this week with reliability - the internet hasn’t been good enough to work from home

  • Plusnet Plusnet (@Plusnet) reported

    @MsGinnelleD Hi there. Are you still having connection problems? If so, please can you confirm whether these are solely affecting your wireless connections or if wired connections are affected too? Regards, Emily Plusnet Leeds

  • Catherine_sfw Cathy (@Catherine_sfw) reported

    @eibrehs_ We used to have EE wifi but ma dad swapped to BT which is so ******* bad, not as bad as now or plusnet, but is still horrible Also, my data sucks, only ever get 2 bars

  • bpickardflute Beth Pickard (@bpickardflute) reported

    @Plusnet Hello, our new full fibre broadband has been down for 2 days with no communication, is there any way we can escalate our report or receive a response? Thank you.

  • Plusnet Plusnet (@Plusnet) reported

    @shivanandnashi8 Hi there Shiva, I'm sorry about the lack of signal, I've just tried checking against the postcode you provided and it doesn't seem to be valid, could you check back on that please if you're still having issues? - Adam - Plusnet Sheffield

  • JHUNT0123 James Hunt (@JHUNT0123) reported

    @Plusnet Is there an issue in BN11 area? Router light is red & broadband icon flashing.

  • iAmMacca Adele🪐✨ (@iAmMacca) reported

    @Plusnet how do I complain about my internet? It's absolutely terrible, the minute I go upstairs I loose connection. I'm with you for not ole too and I'm constant running out of data because I need to use my data upstairs!

  • Andrewcheesman2 Andrew Cheesman (@Andrewcheesman2) reported

    @Phelimmac @john_allcock @SKJBell Hi All we just changed over 2 Plusnet fibre internet through Cityfibre net work all ok to here, BUT we’ve just had an engineer out as not working it’s his third call in our road in a month, the issue is the fibre stops outside our property 1/2

  • clw2b Chris Wilkes (@clw2b) reported

    @Plusnet hi no broadband since yesterday is service down?

  • kemisola // Kemi ⚫🕷#Rejoiner (@kemisola) reported

    So what happened, @Plusnet? Why did your service page say everything was fine at the same time as reports were being logged all over the country saying your broadband service was down?