Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 09/13/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DavisIsaacs Lisa (@DavisIsaacs) reported

    Plusnet! Terrible charging over £200 when customer terminated in 14 days! #whataripoff!

  • philkwindy Phil W (@philkwindy) reported

    @Plusnet ...been with Plusnet 4 weeks, got half the connection speed I had with previous supplier and they write to me today saying the bill is going up by £3.... you can't make it up.....unhappy new customer!

  • Gingerem1 Gingerem (@Gingerem1) reported

    @plusnet increase prices . Terrible service. Constant slow and lagging issues that are never rectified when reported. Looking forward to the end of contract

  • JSN_Photography John (@JSN_Photography) reported

    @Plusnet Good morning, is there a problem with your customer service numberI have been trying for 2 days and keep getting a message saying its now closed.

  • MonkeyTennis14 Steve (@MonkeyTennis14) reported

    @stockport46 @EE Am getting the same here with Plusnet who use the EE network. Been no service since Wednesday here in Twickenham.

  • andytay34578808 andy taylor (@andytay34578808) reported

    @Plusnet Re 07929730770 My phone cannot be used to make or receive calls, just emergency only, can you look into this please. Everything is enabled on the phone, could it be a data problem? Regards Andy Taylor

  • cliffbrown Cliff (@cliffbrown) reported

    @Plusnet the results are the same on wifi and ethernet. my PC is ethernet and I have a terrible connection.

  • ktblea7 Kate Blea7 (@ktblea7) reported

    Does anyone know if the internet is down in CA28 area?? @plusnet

  • pipmadeley Pip (@pipmadeley) reported

    Said he'll try to chase it up but it might be end of next week before they're fixed. He was confident fibre port is likely to be the root cause of my issues. Meanwhile had a chat with James at Plusnet yesterday, another nice guy, genuinely eager to help. Maybe by next weekend...?

  • bucketinabag Tom 📸 @boxroomart (@bucketinabag) reported

    @gamesyouloved Plusnet have always been really good for me and fantastic customer service