Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 03/04/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Highburydreamer Philip Noble (@Highburydreamer) reported

    @Plusnet send ADVISOR to our text line and someone will call you. Failed 10 times. Call directly. Over a 60 minute wait. Customer service. I don’t think so

  • skink74 Martin (@skink74) reported

    @Plusnet your advisor was helpful, but as expected unable to actually help. Greenby support (or the Enix ltd parent) does not seem to exist, no contact details, just an AI bot that can't actually do anything.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • OrganisedPauper OrganisedPauper (@OrganisedPauper) reported

    Very pleased with my switch to Plusnet. I got £10 from MSE and an £80 prepaid card, plus it's much cheaper and the WiFi coverage is much better. Had to have a signal booster with Virgin.

  • Highburydreamer Philip Noble (@Highburydreamer) reported

    @Plusnet send ADVISOR to our text line and someone will call you. Failed 10 times. Call directly. Over a 60 minute wait. Customer service. I don’t think so

  • miss_belle Gem (@miss_belle) reported

    @Plusnet Hi, Part of my hub has broken. How can I get a replacement? Thank you.

  • Highburydreamer Philip Noble (@Highburydreamer) reported

    @Plusnet send ADVISOR to our text line and someone will call you. Failed 10 times. Call directly. Over a 60 minute wait. Customer service. I don’t think so

  • skink74 Martin (@skink74) reported

    @Plusnet your advisor was helpful, but as expected unable to actually help. Greenby support (or the Enix ltd parent) does not seem to exist, no contact details, just an AI bot that can't actually do anything.

  • BobbyCaldwell91 Bobby Caldwell #FBPE #RejoinEU (@BobbyCaldwell91) reported

    @Plusnet Thank you for your swift response. Called your customer service team - waiting times now approaching 30 minutes. This is really not acceptable.

  • timothycroall Tim Croall (@timothycroall) reported from Quidhampton, England

    .@plusnet disappointed charged over £150 cancellation fee to terminate contract when moving house! Even though moving to a house with Plusnet!