Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 03/11/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • nivelan nivelan (@nivelan) reported

    @AgiBergman @bt_uk Zen are good but very expensive. I'd recommend TalkTalk. They've just opened a new call centre in Salford too, where they're headquartered. Plusnet are part of the BT Group so I'd treat that with a pinch of salt. Maybe CityFibre have connected your new home to Fibre?

  • McCookerybook Helen McCookerybook (@McCookerybook) reported

    Anyone else having dire problems with @plusnethelp and @plusnet in Barnet?

  • 2totango3 2totango (@2totango3) reported

    Do @jlandpcustserv @Plusnet know how very poor their WiFi help is!? Spent many hours trying to get through to speak to someone. If you’re moving house don’t bother with them. Waited 3 weeks for transfer.

  • _Marc_74 Marc (@_Marc_74) reported

    @plusnethelp i have had no support for 3 days. internet was fine and then asked if i wanted to upgrade. i did to then be given 60% lower speeds. so low i couldnt even do a zoom call. why can i get no support ? @Plusnet #plusnethelp

  • BeTheBest_Chris Chris Walker (@BeTheBest_Chris) reported

    @MartinSLewis What are our rights to cancel a contract with @Plusnet @plusnethelp if the internet has not worked for two months and they’ve no fixed it for 42 days since the first complaint?

  • LazBlazter Larry Mount (@LazBlazter) reported

    @plusnethelp @Plusnet I'm trying to help my 92 year old, deaf, father in law report a broadband and phone issue to you. What a shockingly bad site you offer. A fault system that loops you back to the starting point, no online chat connection.

  • paulmcl59537085 paul mclaughlin (@paulmcl59537085) reported

    @Plusnet after signing up to PlusNet 1 month in my contract why cant i get the service you promised me and my 2 disabled brothers you don't do us proud at all.

  • mike_wiggins Michael Wiggins (@mike_wiggins) reported

    @Plusnet your customer services is non existent. Just been put on hold twice to your technical team. First time 20 mins No answer, hung up, second time 25 mins, no answer, hung up. Pathetic. Can someone call me back please

  • vikster_ed Vik (@vikster_ed) reported

    @plusnethelp @Plusnet I've sent 2 messages to you asking for help with my crap wifi and they haven't even been read. Can someone please respond?

  • SerJuan6 Ser Juan (@SerJuan6) reported

    @Plusnet Gave up after 30 minutes on hold to your call centre. Shocking service, terrible.