Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 12/10/2025 15:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ruthfiroo Ruth Williams (@ruthfiroo) reported

    @Plusnet 1hr 40m on call, tech team customer service manager paying for broadband contract in breach not fit for purpose 1.58mpbv speed no Internet told only guaranted speed on wired connection not wireless and will be charged £240 +to leave #tradingstandards #ConsumerRights

  • JoshuaMcDermid Josh McDermid (@JoshuaMcDermid) reported

    @Plusnet Good afternoon, I've received no reply from my messages or tweets from over a week ago. Any chance of an update on my intermittent internet connection? Poor customer service.

  • jules_wink Julian from Marple (@jules_wink) reported

    @GiveMeSpace3 Separate out phone hardware vs service provider. Especially if buying refurb, it's usually cheaper to get sim-free phone and then sim-only contract. I use Plusnet, coverage and price is great but niggles like they don't support short code texts. Got last refurb phone from CEX

  • PrintsTjb TJBPrints (@PrintsTjb) reported

    @Plusnet Your service is down AGAIN. When will it be back up?

  • SarahJDavid SJD (@SarahJDavid) reported

    @Plusnet Award winning Customer service isn’t reflected in your speed of replies. I’ve now been waiting 13 days for a response to a DM I sent to this account.

  • MonkeyPhantom17 Theo (@MonkeyPhantom17) reported

    @Plusnet My internet has been dropping on and off for two days, making work impossible. Your 'report a problem' broadband form is broken. There is nowhere in my account to find my landline number so I can use the automated text service. Please assist...

  • BellaFerrary Bella Ferrary $5 OF (@BellaFerrary) reported

    **** my broadband... plusnet wanted to charge me over £50 for Internet access. So guess I'm gonna be using my phone's bandwidth which sucks...but much cheapness 🥲

  • ChrisWh78268671 Chris White (@ChrisWh78268671) reported

    Hi @Plusnet, do you guys cancel all ties with the previous broadband supplier when we switch to you? we are still getting billed by the previous supplier. Thanks, Chris

  • IanDEALidbury Ian Lidbury (@IanDEALidbury) reported

    @Plusnet Broadband issues in Totley, S17. Temperature related?

  • CarthySM Simon (@CarthySM) reported

    @plusnet is ****...if you have a problem you cant get in touch with anyone to sort it!!!