Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 08/06/2025 20:20

August 06: Problems at Plusnet

Plusnet is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Criddmeister Helen Evans (@Criddmeister) reported

    @Plusnet We've had service (if you can call it that) for a little under a year, and there has bearly been a day where our service has not been interrupted. Can you explain why? We've had 2 new routers, 4 visits from engineers and still have problems. Not good enough.

  • DougieDCam Douglas Cameron💙 (@DougieDCam) reported

    @plusnet help! I have no phone signal so can't call you. No reports of a fault on the ee service. Can you help me resolve this issue please?

  • PunkQuiinn melancholy (@PunkQuiinn) reported

    @Plusnet my internet is down and just wondering if it’s due to bad weather or something and when it’ll be back up.

  • Skeggo9 Skeggo (@Skeggo9) reported

    @Plusnet trying to switch my 30 day mobile plan to new one advertised. Chat not working?

  • _DirectingMind DirectingMind (@_DirectingMind) reported

    @LukeHarby @Plusnet @WeAreOpenreach All the providers have to use Openreach anyway, I wanted to cancel but doesn’t help sadly. How did you get a rescheduled appointment so soon?

  • PaolaGabrie11i Paola Gabrielli (@PaolaGabrie11i) reported

    @Plusnet Thank you for the email. I have moved to another provider that will start on the 14th. Does this mean I have being charged the whole month to cover for 7 days while the service moves over?

  • Jce031 Joanna Culver (@Jce031) reported

    @Plusnet up to now I have been a satisfied customer. In February I notified you that I was moving house on 31 March. I wfh. I am being told I need to wait until 21 April for broadband in my new property. Do I need to switch provider or are you able to provide a better service?

  • geordiemanc70 GeordieManc (@geordiemanc70) reported

    Hey @Plusnet Thanks for charging me £8.76 for <500MB of "Out of plan" data on top of my 7GB for £8 contract. You just lost a customer.

  • bohemiennne Alexandra (@bohemiennne) reported

    .@Plusnet hi team, our router is showing blue but all connected devices have no internet access. When connecting on Android it asks for WiFi registration and takes us to the admin hub. Resetting has not fixed this. Please help?

  • CharlotteBaloo Charlotte (@CharlotteBaloo) reported

    @Plusnet received a new sim today but doesn't work. Don't want to be left without a working phone.😕