Plusnet

Plusnet Outage Report in Richmond, North Yorkshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Richmond, North Yorkshire, England 01/01/2026 04:30

January 01: Problems at Plusnet

Plusnet is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • paulm19822012 Paul McGee 2E0EIJ (@paulm19822012) reported from Richmond, England

    with the YouView box now refusing to do anything, again, I have reinstated the bypass and tuned the TV directly seeing as the distribution amp in the building is operating normally again, a call to Plusnet is in order to see if they can get me a new box or if not cancel the tv

  • SeanHadland Sean Hadland (@SeanHadland) reported from Darlington, England

    @plusnethelp Plusnet, I stopped contacting you a while back because of my frustration with your service. I was promised call backs which never happened and other responses. The reality is that I’m still without a service that you promised me at the start of the contract

  • nigelatcroft Dr. Nigel Coleman #FBPE (@nigelatcroft) reported from Reeth, England

    @plusnethelp we have just switched to plusnet and are waiting for our broadband- our telephone is up and running but nothing about our broadband even though our previous provider cut our connection today -can you help?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • wildduck73 Kirsten Naylor (@wildduck73) reported

    @Plusnet I am leaving you after a few days of being a customer because your network provides me zero indoor signal and dodgy outdoor reception. You cannot retain me as a customer. Your unsub link in emails doesn't lead to any unsub options. STOP SENDING ME EMAIL.

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @plusnet trying to work from home with the worst internet provider ever never recommend you to anyone waking up to flashing red light is just embarrassing thanks for ruining my chances of permanent flexible working as for you “uk call centres” no one works in them ???

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @MoodyTractor @Plusnet Me too worst internet EVER

  • RetroOwenttv RetroOwen (@RetroOwenttv) reported

    @Plusnet I’ve already done all these from the last time I contacted you!! in the 4 months I’ve had your intern it’s been awful !!

  • Kranitoko Charlie Murray (@Kranitoko) reported

    Plusnet in the middle of the night be like: "Internet's down nationwide? Pfft nobody needs the internet at night!"

  • Kulbhus43354647 Kulbhushan Singh (@Kulbhus43354647) reported

    @Plusnet horrible service, Never pick up the call on time, whole day i am not provided with the network. And the provider doesnt seems to pickup my call. Help me if you can right now. I am working from home and might be terminated from my job.

  • mikeapollo Mikeapollo (@mikeapollo) reported

    @au_pis_aller @Plusnet @Hyperoptic Yup. First time in ages, but the new DNS capture technique is very unpleasant when your gateway "trusts" your ISP - as everything that touched that gateway gets a redirect, then roams to a different network (me) where it updates the DNS based on the "trusted" gateway. Result: 💥

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @Cardlinger @Plusnet It’s embarrassingly bad sick of flashing red light when I’m supposed to be WFH

  • kirstieh84 Kirstie Harris (@kirstieh84) reported

    @plusnethelp @Plusnet hello can anyone help!!!!!

  • BikesGilly GillyBikes (@BikesGilly) reported

    @Plusnet Total breach of contract. Im paying for Internet. You are not providing it. I want to cancel my contract.