Plusnet Outage Report in Stowmarket, Suffolk, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Stowmarket, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Stowmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (16%)

3. 

   E-mail (9%)

4. 

   Total Blackout (8%)

5. 

   Phone (1%)

6. 

   TV (1%)

Community Discussion

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Plusnet Issues Reports Near Stowmarket, England

Latest outage, problems and issue reports in Stowmarket and nearby locations:

• Melissa Williams (@Melissa20379018) reported 32 minutes ago from Stowmarket, England

  @plusnethelp Hi there. I was just wondering if you could help me. I'm changing my broadband provider and I've already given you notice but there has been an issue with my order and it's not being activated for another couple of weeks. Is it possible to extend my plusnet service?

• Shaun McDonald (@smsm1) reported 49 minutes ago from Bramford, England

  @ultrazool @harry_wood @Plusnet @plusnethelp Try moving back to the other socket. Could be an internal wiring issue if only the test socket works. Sounds like I done the right thing and moved away from Plusnet a couple of weeks ago.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• Plusnet (@Plusnet) reported a minute ago

  @JonRecy2010 Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield

• Malcmite (@Malc_Armstrong) reported a minute ago

  @AmyTurner1316 @outagedetect I can barely access the net on pc. Nothing connects. Even the plusnet webpage is broken. No online apps work, completely broken service

• RedFairy (@RedFairy) reported a minute ago

  @Plusnet my broadband is still off. Has been since about 10am. I’ve been patient but the lack of communication and support is getting very annoying now! Trying to work from home has been near impossible. Just some honest info would be appreciated

• Chivey for PM 💙 (@chivey) reported 2 minutes ago

  @Plusnet The lack of information and this cut and paste response is not something I feel is consistent with a company with “award winning customer service”.

• Midlands Librarian (@midslibrarian) reported 5 minutes ago

  @btgroup - as the owner of the woeful @Plusnet - have you got any update on when I might get my internet back after a nine hour outage? Or even just a moment to acknowledge there is a problem?

• Jon Ewing (@siteadvice) reported 5 minutes ago

  @Plusnet Thanks, but why bother to respond to me individually (albeit generically) more than 2 hours after the service had been restored? It would have been more helpful to use Twitter to keep us updated during the outage, so those who were affected could manage their time effectively.

• Plusnet (@Plusnet) reported 5 minutes ago

  @StephMulrine Hi there, earlier today some customers experienced problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We worked quickly to resolve this and we’re very sorry for the inconvenience caused. - Curtis, Plusnet Sheffield

• Sarah V W (@svw71_w) reported 10 minutes ago

  @Plusnet why does your engineer fault bot ask me to type “next” to book the next available appointment but then FAIL to tell me when that might be????? I have a business to run. You’re not picking up phones either. Appalling customer service

• Midlands Librarian (@midslibrarian) reported 10 minutes ago

  @plusnet Seriously, your entire Sheffield team needs to step back from this insipid copy+paste response fiasco. Not only are you failing to provide any meaningful update, you are actually making it harder for us to see if the problem is ongoing or now an individual one.

• Lorraine (@DrHayeLo) reported 11 minutes ago

  @Plusnet The connection still isn’t working properly and no way to get in touch with anyone in customer service - this is really poor service.