Post Office Outage in London, England

I’ve just had the most horrendous experience at @PostOffice @PostOfficeNews and trying to make a complaint has never been so long

@PostOffice Yesterday I posted my old passport to the passport office having renewed online at home and the po counter person commented on it saying how great it was. I agree! But I'm glad you still do this for folk who aren't comfortable doing it online. Because the paper form is awful.

@PostOffice I’ve submitted a complaint via web form. The staff in the WH Smith’s branch on Harben Parade, London NW3 really need some customer service training. Being on the receiving end of rude, dismissive, and hostile attitude is unacceptable. Sort them out.

@PostOffice I think my postman has been kidnapped! 🤨🤨 ain't seen him since last week and I've had nothing in my letter box since Tuesday last week, which leads me to believe he's been kidnapped by some long legged blonde! Poor bloke!😔😔😔

@PostOffice I arrived just after 1300 hours to post a birthday card overseas and left at 1342 hours. None of the self service machines were working as you can see. Staff were swamped. Queue well peeved.

@PostOffice just a small complaint. Had a parcel delivered today, left in the food waste bin, so far no problem, except the bin was about half full of food waste. Had to clean my package outside before opening it and bringing it in.

@PostOffice the post office Lewisham is a farce. Hardly any staff, long queues, little help and massively over complicated touch screen self service tills just to make a simple parcel postage. Ridiculous.

I don't often send moany tweets but genuinely the @PostOffice in Ealing is the most depressing place. Always a massive queue and too few staff and just horrible atmosphere. Gross.

@PostOffice when is the postal service going to get better at their job

@PostOffice Thanks for your help. I'm assuming that we don't need the customs stickers for the EU until told differently then.

@PostOffice No problem!

@PostOffice Not quite true. Whilst it's open the self service functions are both out of order. It's crazy in this day and age to have to queue to post one greetings card.

@PostOffice internet service is the biggest rip off going, i’m supposed to pay £21 a month but end up with bills of £40 a month, and the service is never actually working, yet again my service is broken. So angry 😡 right now. Sort out you’re service

@BalhamDailyPRSS @DuCaneCourt @BusinessWandBC @NightingaleSMcD @TootingPRSS @naturalforbaby @NNsw1217 @weareBATCA Great news about the @PostOffice - save us having to queue for 20 minutes for the dubious pleasure of being treated like shit by the miserable bastards in the main #Balham one!

@PostOffice As you will no longer have a banking service after the 11th September, is this not superfluous to your business profile.

@PostOffice Other staff members would not help, most of them finding refuge behind the door. 40+ people waiting in 2 queues, main desk & self service tills. A guy decides to close the self service despite the queue, insults clients who complain and ask him to finish the queue b4 closing

Whew. The way this letter of complaint is going to get written to @PostOffice. I am fuming. Fuming.

@PostOffice @BootstrapCook So much excellent advice from the Post Office to help us save money. An extra tip is to only use free email to send messages as oppose to using stamps to send letters

@PostOffice Staff were rude to a number of customers, pushing people out of the way without saying excuse me, threw my letters on the side, no care at all.

The worst cues found in the country have to be the @postoffice 20mins to hand in a return item cos people are trying to send hand cream to America... Come on mannnnnnn

@PostOffice since your Walthamstow Central branch relocated service quality and staff knowledge has gone out the window. This is what happens when you make experiences staff redundant as part of so called cost cutting.

@PostOffice The WHSmith in Ealing Broadway is closing down next week what will happen to the postoffice inside

@RoyalMailHelp the WHsmith in Ealing Broadway is closing down what will happen to the postoffice that is inside the store. It closing next week

@NManormani @hammersmithandy @WHSmith @PostOffice I never go in / the experience is appalling. They are gone very soon. I thought they were Post office staff operating within @WHSmith not passed to work them. This is privatisation of the post office.

Thank you to the lady at @WHSmith @PostOffice who sent me on a wild goose chase and wouldn’t wait for 10 seconds after 6pm for me to send my post out. Customer service is being a nice person is just non existent it seems.

For goodness sake! Bad enough @CoopBankUK_help doesn’t have any branches! Now the @PostOffice doesn’t have any paying in envelopes! 🧐

Prime collection time & just before Christmas @PostOffice #lavenderhill One person operating the customer service collection point. Needless to say there is a very long queue 🙄 😠

Can't believe lady in @PostOffice jay said to a lady if you can't speak English I can't help you

@PostOffice @coyleneil you used to have self service in Walworth main Post Office. Now just humungous queues

@PostOffice About 15 minutes so not too bad, but it did seem poorly staffed for a busy post office.

@PostOffice Yeah, apparently they can only help 9-5 M-F. Unfortunately I’m at work then.

@PostOffice No thanks. It’s not about a specific branch; it’s about a general trend where the quality of the service environment is diminished and squeezed. I could give a long list of places. The direction of travel saddens me.

@PostOffice 5 minutes ago. Always such poor service. Only 2 desks open.

@PostOffice Well done guys. Ur website advises DBS counter service availabke at Ealing Broadway but after queuing up and wasting time was told this is not the case. Unbelievable ineptitude. #timewaste

@StarlingForBiz @StarlingBank @Xero @PostOffice - Xero integration Me: yeahhhhh finally 😊🤠🤠🤠🤗🤗🤗🤗 - "CSV exports help you handle the numbers. " Me: 😫😫😫😤😤😤😤😤😤😤 It's not an integration, it's a mockery

@PostOffice I’ve sent a fragile gift in the post that was thoroughly bubble wrapped and in two envelopes. Item has arrived broken and receiver has put her hand in shards of glass. Very bad form and could be dangerous!!

@PostOffice appalling service in East Dulwich post office. 25 people waiting 2 people serving and another employee avoiding eye contact and working on something else!!

@PostOffice why don’t your self service card payment machines accept Amex, but your counter card machines do? Specifically your London Wall PO.

@StopFundingHate @Specsavers @DFS @BritishGas @LoveWilko @bt_uk @coopuk @ScSSofas @PostOffice @TUIUK @AskHalifaxBank @SlaterGordonUK @British_Airways @Fidelity_UK @SandalsResorts @FundsmithLLP @NOWTV @ImagineCruising Look. Just read up at StopFundingHate, and change your advertising policy. Then we'll stop telling people that you support bigots. Deal?

@PostOffice I have been served downstairs and find it fine, a friendly and ordinary shop experience. My experience is that to go upstairs is where the customer service and the wait time is unacceptable. That’s all I wanted to comment.

@PostOffice It’s every visit. A 30min queue to wait in and two women who bark ‘Counter Three’ at you, my last visit a week/ish ago was 45 minutes in a queue of over 20 people whilst one lady served and one did something admin at a v leisurely pace. Really poor attitude from staff upstairs

@PostOffice When am I going to get an update? It’s been a day already and I’m running out of time. The customer service people I speak to don’t seem to be able to help. IF this statement doesn’t arrive soon my wife will be deported (we have a 7 week old baby!) You have to help and fast.

@PostOffice The Post Office has put me through SO much and now you’ll change me £10.50 because your back office team are too incompetent to actually do their jobs? I’ve never had such awful service.

@PostOffice ... also, people need to be disciplined, this isn’t a service! I need my bank statements ASAP and I need to be apologised to. Your back office team have put my family through so much stress and we’re now in such a critical position. Fix this. #PostOfficeMoney #BadService [3]

@PostOffice The 0800 and 0345 people are the same. The manager I was promised earlier failed to call me, this is a dispicable service. I called again, the person I just spoke with promised she’d get it escalated and posted out 1st class. [1/2]

@PostOffice Jess, I always use this - 0345 602 3409 - number, that’s who I’m awaiting a call from. Will the people on your 0800 number be able to actually help me? I’m getting nowhere with this and my wife’s at risk of being deported due to your colleagues incompetency.

@hoovesonfire @GreenwichCouncl @PostOffice Calm down and do some work/is stuffed peppers ok for dinner?

The surly woman in tracksuit bottoms rolled her eyes at me and said she couldn't help. The @PostOffice folks.

@PostOffice ... As trust has broken down, I will be publicly recording the exchange on twitter. I will be asking for written access to my records, written confirmation of the cancelling of the card and compensation for the grief. 7/

@PostOffice ... all on the phone, no confirmation email or letter. But I took details down. They’re somewhere I hope in my packing (I’m moving this week) 4/

@PostOffice Of only there was on in our town centre - no wait - you closed it down !!

@PostOffice The post office service is brilliant, and so quick. Maybe I'm really lazy, but it was great not having to fill in forms!

Hi David. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

@OpenreachHelp Hi David. Thx for the generic response. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

Hi David. Difficult when @WeAreOpenreach aren't updating @PostOffice. You haven't even asked for a reference to look into this. Seems PO are fielding problems on your behalf but we're having to chase them!!

So @PostOffice, @WeAreOpenreach the fix for an essential emergency Care line phone customer still not done as promised and no update. Gotta love #privatisation. Terrible #CustomerService

@MumbaiPolice @CPMumbaiPolice please help on this, Have not been able get answers from Postoffice for my robbed materials from Postoffice, they have made me go round and round to differnt postoffices..please help

@PostOffice hi there, I am working on my dad's state pension and have gone through post office verification via an app. its asked me to verify using QR code on the site. I am not sure which site. any help would be appreciated.

@coleman_vicki @PostOffice @firstdirect Very rude! How dare you!

@DVLAgovuk As instructed on the renewal notice went to the Post Office but couldn’t get a recognisable electronic signature as the pad/stylus didn’t like the number of o’s in my name, made 20 attempts @PostOffice (counter service person was amazing though).