Is Post Office having an outage?

Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.

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Post Office problems in the last 24 hours

Post Office Outage Chart

At the moment, we haven't detected any problems at Post Office. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (48.65%)
  • Phone (32.43%)
  • Total Blackout (13.51%)
  • Wi-fi (4.05%)
  • E-mail (1.35%)

Post Office Live Outage Map

Post Office Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Post Office Issues Reports

Latest outage, problems and issue reports in social media:
  • ianmaullin
    Ian Maullin (@ianmaullin) reported

    @PostOffice We've been told PO not running service:(tried calling but no reply) Wolverhampton Lichfield st Walsall Darwell St Bloxwich I've spoken with Willenhall Market St who don't do service now but still on your website. Just need correct info please.

  • shen_josephine
    It's bow, not bow. (@shen_josephine) reported from Tomlins Terrace, England

    @PostOffice Hi Tom, tried 2 return a delivery @ my local office (its inside a Londis) was told to take it to a main P.O. Not an issue just a little inconvenient that's all! I kno there are some weight restrictions but its clothes so was confused. Think it might be @Forever21 policy tho!?

  • emmaemacdonald
    Emma MacDonald (@emmaemacdonald) reported

    @PostOffice It was ages ago & I submitted a complaint at the time (not the first about this branch). Unfortunately as it’s a sub & not main PO there’s very little you were able to do so I made the decision to just use alternatives (stamps from supermarket, couriers instead of Royal Mail etc)

  • willis_phoebe
    Phoebe Willis (@willis_phoebe) reported

    @ASOS_HeretoHelp Hi, I sent 2 parcels back for refund on 9th June but not heard anything. I have the postoffice receipts. Can you help?

  • tomstokes84
    Tom Stokes (@tomstokes84) reported

    @PostOffice How can I send my router back to you as I never received my Welcome Page or any of the pre-paid packaging you refer to in your cancellation email?

  • ali_zed
    zed ali (@ali_zed) reported

    @TSB @PostOffice Wait for so long over 30 mins over the phone and waisting time for nothing as they make things worse than solving problem and issues ... the worst banking service iv come across and planning to switch my account elswhere... any recommendations?

  • andyelliot
    Andy Elliot (@andyelliot) reported

    @PostOffice Hi Jess - simple frustration on my part at the local Post Office in Chepstow closing at 2pm on a Saturday, the only day of the week when many people can actually use the service. I know now to get there earlier but it does seem contrary to customer service norms. Thanks.

  • avellana_avers
    Hedge Backwards (@avellana_avers) reported

    @StokeyUpdates @StokeyLitFest Another day, another bulletin from UK Omnishambles plc: Brooke Rd postoffice has closed and the new replacement hasn't opened in time due to "IT problems". It'll take another week - "fingers crossed"

  • WeAreLovedOnes
    Nicholas (@WeAreLovedOnes) reported

    @PostOffice Been having problems consistently since switching from Sky in March. Poor speeds despite following online guides, WPS button on router does nothing, constantly have to reconnect, can't watch movies on Netflix as speed so slow

  • georgina_leighc
    Georgina Leigh (@georgina_leighc) reported

    @PostOffice Right, I’ll try too but I didn’t get to post my items and got harassed at your store. In a little bit of a bad mood now.

  • georgina_leighc
    Georgina Leigh (@georgina_leighc) reported

    @PostOffice Yes, thanks for responding. This is not the first time I’ve had a terrible experience with your staff with little to no manners. It’s like they get behind the glass & all personality & manners are sucked away because they clearly hate their job, fire them, watch them hate more!

  • riawebb
    Ria (@riawebb) reported

    @PostOffice around 40 minutes. poor lady behind the counter was by herself with a queue of about 6 people and then the postman turned up so she had to deal with him and leave us waiting! don’t blame her at all though

  • kellyvieites
    Kelly Vieites (@kellyvieites) reported

    @PostOffice I’ve been to 3 different post offices to have my ID verified for my DBS & all have refused me service even though it states online they do it. This is ridiculous - I need this for my uni application to start teaching & I work in a school! I can’t keep wasting my time.

    Linsey (@VISUALCAROUSEL) reported

    @PostOffice Thanks for the reply. How does this meet customer needs if the customer doesn’t have Twitter/doesn’t frequently use emails?! Or it’s urgent? Understandable decisions need to be made but not everyone is familiar with social media/emails?!

  • GemCFC
    Gemma // 🏴󠁧󠁢󠁥󠁮󠁧󠁿 // 🦖🦕 (@GemCFC) reported

    @PostOffice About 10 minutes, it isn’t long but I was on my lunch hour. The staff members who were there were helpful, moved the queue on quickly and did very well. Just the system letting them down and you get impatient people like me moaning.

  • keahrah
    Kee (@keahrah) reported

    Fordham rd post office top 1 WORST post offices @PostOffice

  • lukemcewen
    Luke (@lukemcewen) reported

    Hey @PostOffice your service is a shower of shit. If you tried this fuckry with somebody less adaptable, you’d have cause countless stress!

  • farjulie
    Julie Farrell (@farjulie) reported

    incredibly rude service from my local post office @PostOffice

  • ParasDilbaghi
    PARAS DILBAGHI (@ParasDilbaghi) reported

    @IndiaPostOffice We visit Post Office Adampur (144102), misbehave with us and refuse to make changes on aadhar card, He give us time 1230 , when my wife reach at postoffice with my little son (6 month), he said come tomarow today m busy. Speak with us very bad and behave very bad

  • richcam01
    Rich Camies (@richcam01) reported

    Well done @NatWest_Help close the local branch but you can pay in @PostOffice no you can't as they have no paying envelopes #poor

  • tomstokes84
    Tom Stokes (@tomstokes84) reported

    @PostOffice I called and they said their systems are down. Been waiting a month for you to transfer my service to you. Want to go with someone else if you can't sort it out.

  • Polonius90
    Andrew Ive (@Polonius90) reported

    @PostOffice There was a travel money counter open but that was occupied by one customer for the whole period.

  • andymoorman
    Andy Moorman (@andymoorman) reported

    @PostOffice Hi, Can you help? My 77yr old mother-in-law was disconnected on 18.05.18 after we helped her renew for a new 18 month contract. Multiple calls, and a new contract later, no service and demand for £232.63 for early termination.

  • JenniPinnock
    Jenni Pinnock (@JenniPinnock) reported

    @davidbartonmus @PostOffice It's so hard to get on the housing ladder without help of some kind, be it this or from other sources - and there are so many more hoops to jump through now too.

  • Stevep1314
    Steve Plastow (@Stevep1314) reported

    @PostOffice 2/2 We told him there was no one serving there today and he said “that’s not my problem we’re short of staff”. We said it’s not ours either he said complain so I am. He was then told by the manager to serve us so he did - he wasn’t happy

  • Stevep1314
    Steve Plastow (@Stevep1314) reported

    @PostOffice - Really poor customer service in your Ilford branch yesterday. Waiting to be served and someone was told they could jump the queue because he was a business customer. When we complained the member of staff told us that we were queueing in the wrong place 1/2

  • In_Ireby
    Rambling in Ireby (@In_Ireby) reported

    @PostOffice what is the problem with savings accounts? Currently showing zero balance for a healthy account. Cyber fraud or you have IT issues?

  • PostOrifice
    Post Orifice (@PostOrifice) reported

    @Carlq69 @PostOffice A mailing address ? Do you think it's wise - posting a complaint? You know how unreliable postal services can be.

  • MeMattEast
    Matthew East (@MeMattEast) reported

    @PostOffice My 92 year old aunt has been without her phone service for 5 days. It’s her only way of contact with anyone as she has no mobile or internet. Been speaking to your advisors but no one is being much help. How much longer does she have to expect to wait?

  • lollihannah
    Lauren Hannah (@lollihannah) reported

    @PostOffice Her drop and go account doesn’t work online she’s tried to resolve the issue before with no luck

    Linsey (@VISUALCAROUSEL) reported

    @PostOffice Hi Amy, I had to cycle back to the post office and have located it. How come there is no customer care number for these types of scenarios, as social media and email are great but what if you don't have either or its urgent? Thanks :)

  • aMuppetPuppet
    harvey (@aMuppetPuppet) reported

    @PostOffice for the last two days, the internet has been cutting out at least 8 times a day and when it comes back on we get about a maximum of 20 minutes of access. Ive turned it on and off over and over, we rang the customer service line yesterday and they told us the same, still no good

  • deanofeb84
    deanofeb84 (@deanofeb84) reported from Penwortham, England

    @PostOffice Maybe customer service jobs aren't for these selfish rude people. I will be making sure everyone knows about this. They don't deserve a job in such a customer friendly environment.

  • deanofeb84
    deanofeb84 (@deanofeb84) reported from Penwortham, England

    @PostOffice Amy, there were 2 people on the counter. One closed his counter as a customer was making his way to him and he just said dinner time and walked off. The other lady on the counter complained the whole time that it was busy and she shouldn't be working. 5 people in the shop So rude

  • deanofeb84
    deanofeb84 (@deanofeb84) reported from Penwortham, England

    @PostOffice the post office in Penwortham is a poor representation of a royal service. How you can allow people who are so far up themselves to speak to customers like they do is disgusting. Sort it out, not the customers fault they have to work Saturday. As the keep telling us.

  • danielletaylo50
    danielle taylor (@danielletaylo50) reported

    @PostOffice Disgusting attitude to an insurance claim by @PostOffice after roof tile from Clapham branch smashed our windscreen. Promises of phone calls that never happen, still no reimbursement, nobody giving us correct information. This is your responsibility!!!!!

  • MorbitoriumUK
    MorbitoriumUK (@MorbitoriumUK) reported

    @PostOffice Risca, Cwmcarn and Blackwood. One tried to charge me extra because the online prices are cheaper, one said that barcode number was wrong and 2 had no counter service

  • SusanRalph21
    Susan Ralph (@SusanRalph21) reported

    @PostOffice The computer systems in the main branch I. Farnham were down so I have had to go to another branch about a mile away.

  • robertmjanes
    Robert Janes 🇬🇧 (@robertmjanes) reported from Shrub Hill Industrial Estate, England

    @PostOffice Started queuing at about 10:40 and was served just after 11:00. One member of staff behind the counter and all self-service machines out of order. Must have been 20 customers in the queue behind me too.

  • yippykyayy
    Christopher (@yippykyayy) reported

    @PostOffice No names no pack drill. It’s not a complaint as such, more a “what the hey?”.

  • yippykyayy
    Christopher (@yippykyayy) reported

    @PostOffice I’m a little confused. What is the point of 2 self service points if both are manned by staff., that just makes them till points surely? Add in the point that there’s a queue at the counter and it’s just keerazzy.

  • lollihannah
    Lauren Hannah (@lollihannah) reported

    How can a @PostOffice loose a batch of 7 drop and go items that are due for Father’s Day. Handmade from a small business. My poor friend is heartbroken and has to now deal with the backlash of unhappy customers, due to the post office not providing a service we pay for!

  • Meghan_Kent_
    Meghan (@Meghan_Kent_) reported

    @PostOffice I sent a parcel on the 11th June and the tracking is saying it’s still at my local post office? It needed to be back by the 14th please help

  • joshiex
    Josh Sherrington (@joshiex) reported

    @PostOffice because it had been a couple weeks. He sniggered and told me I could only have £147 back ? Now I understand the rate went down. But it wasn’t my fault I was left with this money. It was his

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOffice Can you respond to my issue??? I was missold a service, send all the evidence then have to appeal and basically get an email saying you have to choose the right service, our staff aren’t responsible! Why are they there then??

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOfficeNews @PostOffice Can you respond to my issue??? I was missold a service, send all the evidence then have to appeal and basically get an email saying you have to choose the right service, our staff aren’t responsible! Why are they there then??

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOffice Can you respond to my issue??? I was missold a service, send all the evidence then have to appeal and basically get an email saying you have to choose the right service, our staff aren’t responsible! Why are they there then??

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOffice They will also sell you the wrong service so if you have to claim as they lose the item you won’t get anything! #badservice #postoffice

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOffice Can you respond to my issue??? I was missold a service, send all the evidence then have to appeal and basically get an email saying you have to choose the right service, our staff aren’t responsible! Why are they there then??

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    @PostOfficeNews @PostOffice Can you respond to my issue??? I was missold a service, send all the evidence then have to appeal and basically get an email saying you have to choose the right service, our staff aren’t responsible! Why are they there then??

  • hayley13lc
    Hayley (@hayley13lc) reported

    @RoyalMailHelp my parcel is missing and I need someone at the post office to help and no one is answering the phones!!!! #postoffice

  • _captainscience
    Captain Science (@_captainscience) reported

    @PostOffice hello, I need to make a complaint about your Forest Hill branch could you give me a contact email please?

  • Republi63207812
    Republican 🇮🇪 🇵🇸 (@Republi63207812) reported

    Queuing has now become to complicated for people ... you take a number and just stand randomly until your summoned by a robot voice.. #postoffice #belfast #stupid

  • pete_doom
    Pete Doom (@pete_doom) reported

    @PostOffice Basically, yes. Their position is that the parcel was never picked up by any of their drivers, and should still be at Great Portland St. Post Office's position is that it is not with them and ParcelForce should have it. So between those positions we can say it's lost.

  • pete_doom
    Pete Doom (@pete_doom) reported

    @PostOffice Thank you Stacey - as the parcel was not sent via Royal Mail I doubt this will be useful. The issue is the item was lost while in the care of the branch itself. Can you please provide me their contact details so I can get in touch?

  • pete_doom
    Pete Doom (@pete_doom) reported

    @PostOffice Thanks Stacey - I have been in conversation with the manager of the branch regarding a ParcelForce parcel that was lost in their care (it never reached ParcelForce). I've not reached a satisfactory resolution, and so I need to discuss with them further. [1/2]

  • halloumiislife
    Halloumicheeseislife (@halloumiislife) reported

    @falsiesnglow @PostOffice Damn all mine give me is grief over my packages!

  • MeanwoodFC
    Meanwood F.C. (@MeanwoodFC) reported

    @PostOffice Hi I used your Click and Go machine but nothing happened. Staff were too busy to help but a charge has appeared on my card, how do I get refunded?

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    Thanks @RoyalMail you refuse my claim for an item you lost and @PostOffice refuse as they say they didn’t sell the wrong service #Disgusting #badservice #poorcustomerservice

  • PussyCatQueenA
    Delphinium (@PussyCatQueenA) reported

    So @postoffice you refuse my claim and appeal despite supplying all evidence and being sold the wrong service? #poorservice #badservice