Is Post Office having an outage?

Post Office offers home phone and broadband internet service, as well as financial services including savings, loans and credit cards.

 Problems detected at Post Office

Post Office problems in the last 24 hours

Post Office Outage Chart

September 20: Problems at Post Office

Post Office is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.69%)
  • Phone (23.08%)
  • E-mail (7.69%)
  • Wi-fi (7.69%)
  • Total Blackout (3.85%)

Post Office Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Post Office Issues Reports

Latest outage, problems and issue reports in social media:
  • nearyrebecca
    Rebecca Neary (@nearyrebecca) reported

    @PostOffice Need help linking my card to the new app - doesn’t seem to be working and has asked me to wait a day to try again! I can’t wait this long and am already abroad! Please advise!

  • ThatCubT
    T (@ThatCubT) reported

    @PostOffice Ok, thanks. It needs sorting really, as it's a service I need to make use of. Hope it can be sorted ASAP as that particular location always has lots of staff but only ever one working the counter... Second query: I want to buy from the USA an item costing £20. How do I pay 1/2

  • ThatCubT
    T (@ThatCubT) reported

    @PostOffice It's been over two weeks now, do you have an update on why the store says they do not offer the service despite your website indicating differently? (Check previous tweets)

  • Dilleeee
    Dilpreet Pabla (@Dilleeee) reported

    @PostOffice If you could please. I have been to over 5 post offices that say they offer the service. But once I'm there they say otherwise.

  • Crypto_Wo
    CryptoWolf (@Crypto_Wo) reported

    @PostOffice Not a single branch in Wolverhampton offers DBS ID verification, what a joke for city not to offer this service.

  • andyrex54
    Andy Rex (@andyrex54) reported

    Car license renew @PostOffice ‘offline’ like their service ! Shambles

  • ChanceUm
    Alex Ruiz (@ChanceUm) reported

    @troyhunt @PostOffice What are your thoughts on sites blocking copy/paste in password fields so that they can implement keystroke biometrics on the username and passwords? Decent trade off, or bad idea?

  • RayMichaels12
    Ray Michaels (@RayMichaels12) reported

    @jonfavs Then they should go to the local post office and be shown. Their librarian or hell youtube can show them. Someone better drive those illiterate bastards to the damn postoffice to mail their ballots.

  • maureenmckendry
    Maureen McKendry (@maureenmckendry) reported

    @PostOffice I never received it in the first place. I got the pin number but not the card. That's what I was phoning to try to sort out.

  • trafficbutter (@trafficbutter) reported

    Approaching PostOffice, Total is slow PenCinema to Maternity, PostOffice is ok. Total to PostOffice, Isokoko, National is ok via @followlastma

  • followlastma
    LASTMA (@followlastma) reported

    Approaching PostOffice, Total is slow PenCinema to Maternity, PostOffice is ok. Total to PostOffice, Isokoko, National is ok

  • honeytrapped
    dirk digler (@honeytrapped) reported

    Guys, never use @PostOffice for travel insurance. Premium policy who are now stalling payment by asking for boarding passes?? Errrr that's what you give to the airline when you get on.

  • Matthewspray
    Matt Spray (@Matthewspray) reported

    @PostOffice hi I’m in Turkey and have a TMC with Turkish Lira on it. The cards activated, I’ve tried to use it and withdraw money at a atm but all transactions are failing. Please can you assist? Why is the card not working?

  • maureenmckendry
    Maureen McKendry (@maureenmckendry) reported

    @PostOffice No, they really really didn't. And I still don't have my credit card and I am still no further forward. Are you not going to offer a solution?

  • kateblagrove
    kateblagrove (@kateblagrove) reported

    @PostOffice Hi Jess, I went at about 1pm, no counters opened and only 2 staff on in total. Went back later and had calmed down, but not ideal for lunch time

  • scareyjoe
    joe (@scareyjoe) reported

    @PostOffice I know staff don't have access to PINs, that would be stupid. But if I forget my bank or credit card PIN I can get a reminder. Doesn't the Post Office card have this?

  • TheFreshBrew
    Fresh Brew (@TheFreshBrew) reported

    @GoldenGirlsRu @PostOffice Grade schools are doing a poor job, apparently.

  • _ShaVerZ_
    🇬🇧 ShaVerZ™ ツ (@_ShaVerZ_) reported

    @RoyalMailHelp @Minghowriter @PostOffice Do they think we are all stupid? The responses say "Yes!"

  • kateblagrove
    kateblagrove (@kateblagrove) reported

    @PostOffice in the Newbury Northbrook branch during my lunch break. 2 staff members on duty, 0 counters open other than for business banking and a queue of approx 15 to use two self service postal machines. Totally inadequate, extremely poor service for the second time in a week

  • MaineGolden
    Chuck Billy & Asa (@MaineGolden) reported

    @lynn2wine *quickly runs to cupboard, grabs treat box, and heads to postoffice to mail it to you immediately!*

  • Diddy_Po
    Hayden Seymour (@Diddy_Po) reported

    @PostOffice I'm not phoning a customer service line to complain that you packaged two book stands in a massive box. Sort your wastefulness out yourselves!

  • vickyroberts
    Vicky Roberts (@vickyroberts) reported

    @PostOffice Hi! No, credit card. Passcode entry skips boxes or doesn’t move forward. I can see others are having the same issue through a quick Twitter search.

  • vickyroberts
    Vicky Roberts (@vickyroberts) reported

    @PostOffice The money app is no longer working after updating to iOS12. I have reinstalled and it has not solved the issue. Is a fix being worked on?

  • AlNotSteve
    Alan Johnson (@AlNotSteve) reported

    @troyhunt @PostOffice Found out that the MyMacca’s iOS app also doesn’t support pasting passwords. Lame!

  • pointsofview90
    Points of view 90 (@pointsofview90) reported

    @PostOffice Why don’t we speak on phone if you have a customer services number and I can talk you through in detail and also about the sign?

  • skjpope
    Simon Pope (@skjpope) reported

    @PostOffice @dfacastro You don't get to exempt yourself from reason by shouting "Security!" You actually have to explain why it's a bad idea. Go ahead, we're all listening.

  • BealnamBlath
    S M Sigerson (@BealnamBlath) reported

    Want your #PostOffice to stay open? Contact your TD etc re Future of the Post Office Network motion #anpost As we speak!

  • josh_willcock
    Josh Willcock (@josh_willcock) reported

    It is concerning when companies like this actually encourage bad practices... Can't trust @PostOffice to get the basics right. #passwordSecurity @LastPass will be able to help you sort your platform out.

  • greenplanetpr
    Alla Lapidus (@greenplanetpr) reported

    @PostOffice By the time I got transferred it closed. This is utterly pathetic. It's hard to imagine poorer customer service

  • azerdgaming
    Azer D Gaming (@azerdgaming) reported

    @RoyalMailHelp @PostOffice Yes the post office replied and delt with the issue

  • suzi_win
    suzi rainbow (Nee - Daly) (@suzi_win) reported

    @RoyalMailHelp @PostOffice Yeah sorry aren't I stupid and dumb!!! My husband work at Royal Mail York between him & his dad they did 45 years service. Royal Mail collects post from the Post Office so excuse me if I thought you may know something

  • greenplanetpr
    Alla Lapidus (@greenplanetpr) reported

    @PostOffice @mbna They told me to go to you and I'm on hols. AGAIN. This is so bad.

  • VModifiedMind
    Modified Mind (@VModifiedMind) reported

    @PostOffice @dfacastro Oh for goodness sake. Please stop saying that not allowing passwords to be pasted is for security. It is simply stupid, wrong and means people who care about security can’t be as easily secure. It is the opposite of what you claim you achieve.

  • AriMeghlen
    Ari Meghlen (@AriMeghlen) reported

    @PostOffice Also, I've had issues where I don't get all receipts. This is for my biz & I need all receipts for taxes. Again, despite putting this request in the info box on manifest I didn't get them. I had to start writing it in red pen just for them to notice and start doing it. (2/2)

  • AriMeghlen
    Ari Meghlen (@AriMeghlen) reported

    @PostOffice Hi Jess, despite what's on the manifest, there've been times when I've checked online after processing, &an item's been sent wrong. Such as I ask for 2nd class &it's gone 1st. I type my manifests so it's not handwriting issues, & last time there were just 4 items listed! (1/2)

  • Wilby_styles
    Simon (@Wilby_styles) reported

    @PostOffice It was just post office, arrived, handed it over, no words, cost just over £3, not sure of service but I reckon I could have walked and swam the Atlantic by now.

  • Maxine1910
    Maxine Palmer (@Maxine1910) reported

    @PostOffice People in the queue were complaining saying the queues at lunch time were always this bad and that there had been job cuts blaming central government.

  • Maxine1910
    Maxine Palmer (@Maxine1910) reported

    @PostOffice Hi I was waiting for over 40 minutes. The post office is situated at the back of WH Smith’s in central Peterborough. The whole place is filthy, untidy, machines out of service, the floor is *****, the counters are a mess. It’s just not what you expect from a Post Office.

  • maccy2860
    Maccy (@maccy2860) reported

    No wonder the post office is in decline, tried to get euros from local post office. Complete incompetence and poor customer service, wondering if 3euros is worth it !! That’s the difference between Asda think I will go to Asda !!! Well done @PostOffice

  • LisaMReeves
    Lisa Reeves (@LisaMReeves) reported

    @PostOffice I'm trying to change the tax classification on my car. The branch said the Horizon system was not allowing them go do it. DVLA say it's the PO responsibility but PO won't help me.

  • SpiceKitchenUK
    Spice Kitchen™ (@SpiceKitchenUK) reported

    @PostOffice ok i am really confused now! we are using the click and drop service with PPI labels. I dont know the difference, please explain

  • Maxine1910
    Maxine Palmer (@Maxine1910) reported

    @PostOffice the main post office in #Peterborough is an absolute disgrace. Filthy, disorganised plus self service machines not working and only one member of staff on. Busy lunch time queue with over 30 people waiting.

  • maxsec
    Martin Hepworth (@maxsec) reported

    @dfreemn @troyhunt @PostOffice @CRESTadvocate bad things list, ie they complain when they find paste into a passwd field, an issue with early IE6 where it exposed the paste buffer to any web site as a readable blob. Long ago fixed, but still on their list of notifiable findings.

  • dfacastro
    Diogo Castro (@dfacastro) reported

    @rentalcustard @PostOffice Maybe I misinterpreted your post, my bad. Just wanted to make clear that Jess is doing her job and I'm actually quite happy with the customer service.

  • GiantKiwi
    GiantKiwi (@GiantKiwi) reported

    @troyhunt @PostOffice Problem is Post Office is no longer a state run entity, so they tend to do whatever the hell the like now.

  • SpiceKitchenUK
    Spice Kitchen™ (@SpiceKitchenUK) reported

    @PostOffice In my opinion they could if they wanted to, but they are claiming they dont make any money on them so are refusing them. This is happening across the country and I know lots of companies who face the same issue.

  • CliveStephenso3
    Say how it is (@CliveStephenso3) reported

    The #postoffice are now nothing but a glorified #junkmail delivery service. You go out of your way to stop bills being delivered to become part of #paperlesssociety and they add to it daily. #recycling

  • dfacastro
    Diogo Castro (@dfacastro) reported

    @PostOffice "the password be available on clipboard upon copying and pasting it" Password managers mitigate this by clearing the clipboard after ~30 seconds. Besides, the clipboard is only an issue if the user's computer has been compromised (e.g. spyware).

  • dfacastro
    Diogo Castro (@dfacastro) reported

    @PostOffice "the password be available on clipboard upon copying and pasting it" Password managers mitigate this by clearing the clipboard after ~30 seconds. Besides, the clipboard is only an issue if the user's computer has been compromised (e.g. spyware).

  • dfacastro
    Diogo Castro (@dfacastro) reported

    @PostOffice "passwords are secure, therefore need to be typed in manually" I don't see how the conclusion follows from the premise. "miss-match passwords within each field" I don't see how this has anything to do with copy-pasting. In fact, with copy-pasting, this is a non-problem.

  • TheophanyHD
    Theophany (@TheophanyHD) reported

    @dfacastro @PostOffice What password manager are you using ? @bitwarden_app fills the input without any issue. Oh... Do you use an offline solution, so you have to copy paste manually ?

  • specter_bg
    Boyan Yordanov (@specter_bg) reported

    @troyhunt @PostOffice I bumped into the same with @Marvel 's Marvel Unlimited service. Copy, cut and paste are forbidden when you recover or change your password. I guess it's the same when registration. It's done in the html though, so at least it's easy to disable on a desktop browser.

  • julianwachholz
    Julian Wachholz (@julianwachholz) reported

    @PostOffice @troyhunt Time to put the customer support flowchart aside, Jess.

  • webster
    Tony Webster (@webster) reported

    @PostOffice @dfacastro Oh noooooo you’re kidding. This is very wrong. This is not how you do security; it’s the opposite. Please fix this right away.

  • maxsec
    Martin Hepworth (@maxsec) reported from Bristol, England

    @troyhunt @PostOffice the CHECK/@CRESTadvocate folks really need to pull their finger out here, copy/paste passwords is still on their pen test bad list last time I had a test done to their scheme a couple of months ago

  • hardikdangar
    hardikdangar (@hardikdangar) reported

    @troyhunt @PostOffice @troyhunt @dfacastro use don't **** with paste extension as i have similar issues with most indian banks. they think its secure this way somehow.

  • pankajgope7
    pankaj gope (@pankajgope7) reported

    @cpmgjharkhand Dear Sir today my family received the money order thanks and hope this service continue and I don't have to do further complain about any delay in service I appreciate your fast work #GUAPOSTOFFICE @PMOIndia @IndiaPostOffice #postoffice @manojsinhabjp @cpmgjharkhand

  • davew123
    Dave W (@davew123) reported

    @illuminationage @MeganCaywood @tprstly @StarlingBank @PostOffice Also, maybe @AnneBoden doesn't even know about all the broken promises and failure to implement this by her employees.

  • ferhat71
    ❣Anne-Marie MEDJBER (@ferhat71) reported

    @firstdirect @PostOffice @SPARintheUK the staff at The Valley Road counter service cannot accept deposit cheques - they haven't been trained apparently ? (according to the Assistant Chris last evening???)

  • illuminationage
    ageofillumination (@illuminationage) reported

    @davew123 @MeganCaywood @tprstly @StarlingBank @PostOffice forget it dave, dozen of dates have been given & revised since they posted their roadmap ( posted last year ). 1 of them announced in July in a post within the topic a Q&A (within 2 weeks at that time) which was never done. The PostOffice thing showed their reality. Hopeless