Post Office Outage

@PostOffice I had damaged goods from an online sales and went to try post it and did not stock the address on so borrowed a pen from shop next door (no working pen to hand customer side) and was told should stick the address print out on the front rather than the hand written one

I ordered 2 of these, they have been misplaced at the Runcorn sorting office, Footyglobe still to replace them or offer a refund.@footyglobe @PostOffice I registered a complaint at the post office, no reply yet. Not happy!

@PostOffice I have spoken to @royal mail help they told me to message you, I can’t because you don’t follow me, they have again told me there is nothing they can do. They have said to contact you again

@PostOffice Any chance you can get one of your (lack of) customer service agents to contact me about the lack of telephone on one of my lines and lack of broadband on the other - 3 days now without service but youll soon get upset if I refuse to pay !!

@CandaerReynolds @PostOffice **** the Post Office!!!!!

@GlosLiveOnline @PostOffice 2/2 and understand what she means when she said that even £1 million could never compensate for the mental damage that extreme stress can do.

@GlosLiveOnline 1/2 Wow disgusting behaviour by @PostOffice, I currently use them for my Van & Travel insurance but will definitely not be renewing with them again in the future after reading what they put these poor people through. I have had to deal with extreme stressful situation myself

@bt_uk Well thanks to @Ofcom I guess you can’t get away with exaggerating the speeds of your broadband anymore. I have changed supply to @PostOffice which were 50% cheaper for the same service and half the contract length

@helloits_tori @PostOffice Oh my god it’s so rude when we are paying for their services. I have a small business so have orders to post and she was sighing and told me I had to re- queue for my next 6 - I had about 17 parcels 😭

@WHSmith @PostOffice @jeff_dunne No post box either, people have to waste time queuing up to post a letter with a stamp already on. The worst place to post a letter in Solihull is the post office.

@PostOffice reference package PU6754145. Just received text saying it has been taken to Post Office E14 3PQ and you’ve left a card at my house, as I wasn’t in today. I was in, and you didn’t leave a card. The ‘deliverer’ is lying. Please explain. This is an official complaint.

@AndyRinN22 @WHSmith @PostOffice You'd almost think they didn’t want people to use it so they can shut it down.

@DaleaffleckPGA @bt_uk I can beat that Dale - was switching to @PostOffice, go live date 18/11 - loads of excuses and then they said their network provider cancelled it 😡 New order placed, then told can’t have old number.Cancelled, back to plusnet 28/12 go live date 😡 Furious

@silvahoo @PostOffice Indeed. Such a bad Post Office. Quicker most of the time to go to Locksheath Centre, as the service is slow when they are open.

@LuielTu @YYKawaii @PostOffice @virginmedia Hi, We have raised this issue as a priority with our operations team to ensure this is resolve asap. Claire

@PostOffice Your state states Knowsley Road Post Office closed from 12 til 12.30 I walk there in the pissing down rain for 12.30 and I’m greeted by a shitty hand written note “Closed till 1” What an absolute joke

@PostOffice @WHSmith Your friends at @WHSmith weren’t great help when they sent me to queue in a different part of the store to load my #One4All voucher. Only for the cashier to tell me to go back to the Post Office counter. Poor experience all round tbf.

@PostOffice I have called them and they can’t give me an update and I have heard nothing regarding my complaint. I have no heating as no WiFi. No one can tell me when it will be fixed and I was told I need to call again to discuss compensation.

@ZtheSheep @PostOffice I do understand. We were just trying to help you to bring the cost down for your parcel. That's all. Sorry for any inconvenience this may cause.

@srounce @PostOffice @RoyalMailHelp The little shit would eat it.

@ManorWayPO @PostOffice I'm sorry but my social anxiety rockets out the roof sometimes and I feel like people are watching and such. I just wanted to pay the extra and be out of the store, but was asked multiple times if I could push the box down smaller which I couldn't because of the fragile items.

@ManorWayPO @PostOffice I'm sorry but I just felt so uncomfortable in the post office, my anxiety spiked and was just uncomfortable. I didn't want to break down my box because I was willing to pay. I understand you was trying to help me but I said no first time. Im sorry.

@ZtheSheep @PostOffice Dear customer we apologise if you felt that way. First of all we were not rude. We explain and ask if it could be done anything because sometimes the box is bigger then the item it self so it can be reduced. We were cheerful that does not mean we were laughing at you.

Have had the worst experience with @PostOffice this week. 1st 45 min trip after work with me arriving 2 mins late & they're still serving customers to be laughed at and told to come back at 9am. 1/3

My 80 year old mum has had a fault on phone line over a week post office contact open reach get text saying fixed and still dead terrible customer service!!!! Can't get in touch with anyone!! #postoffice #openreach

@PostOffice @RoyalMailHelp That may be - but disgusting service to be waiting on phone for over an hour just to be cut off!

@PostOffice @WHSmith Good evening Courtney, your colleague Stephen said he would get back to me and never did, so even if @WHSmith are taking over the situation shouldn’t I be told by your company

I waited over an hour on the phone with an urgent query to @PostOffice customer services only to be cut off at 6pm as their lines close! I really don’t think they were open in the first place! Their online service is of no help either! Hopeless!

@USPS MVP for holding it down with all them shipment orders. 👏🏻 #overload #postoffice #shippingmoney #trokiando

@PostOffice I felt so stupid when in the company of the post office, I knew my boxes were bigger and it was season time, but I was willing to pay the extra which I wish I never paid to post office now. The lady was on her personal phone when with customers and her manners were awful.

Don’t worry, the tweet was more to do with @PostOffice and @WHSmith who have still yet to reply. I appreciate you coming back to me so quickly, I wish they would take a leaf out of your book and treat customers like this

@Teehaddad @PostOffice Hello, we want to give our customers the very best service so i'm sorry to learn about this. I will pass on the details to our operations team to review as a priority. Kind Regards, Emily

This is the @WHSmith store manager. Previously @PostOffice store managers knew the importance of drop and go and the service level agreement!

Sis is Drop & Go customer, dropped off 80+ parcels on 07/12 & @PostOffice still haven't finished processing at branch! @WHSmith acquired said PO earlier in the year & store manager's forced staff to prioritise queue over LOYAL customers. Standing ovation for management skills /s

55 minutes in line at the #postoffice to mail #Christmas packages this AM. They had only two lanes because of some machine issues. Thankful that they surely were stressed, but maintained professionalism, friendliness, & efficiency. #BePatient #WilliamsburgVA #KindnessMatters

@PostOffice just had the worst customer service ever from the manager in your Woodley store. Your website said to tweet you about it. It was absolutely disgusting, please train your staff that this kind of behaviour is unacceptable.

DO NOT use post office home phone and broadband. You will be lied to, misinformed and treated like an idiot. Save yourself the hassle. I have no more fight left in me with this company. @PostOffice @PostOfficeNews

@PostOffice Not recently, didn't help last time. Will try again.

I had the worst experience today with a member of staff at my local @PostOffice, it embarassed me Infront of other customers and sent my anxiety through the roof. I was sending two medium box packages with fragile figures in, covered in fragile tape to ensure its safe send.

@PostOffice standing in the travel money queue and the dumb ***** in the next cashier couldn't say there's noone serving at the counter. Farzana at canning town branch barking road. Learn how to help customers. People ended up queuing before us and we'd been waiting for ages.

@PostOffice worst customer service in Wood Green PO. 32 customers waiting and only one cashier working. This is typical in here 😑

Appalling customer service from @PostOffice Broadband. No broadband service for 2 weeks, 2 engineer visits, wrongly closed tickets, no call backs. Now I have to wait until Monday...and I had to phone again to find this out! #broadband

Appalling customer service from @PostOffice Broadband. No broadband service for 2 weeks, 2 engineer visits, wrongly closed tickets, no call backs. Now I have to wait until Monday...and I had to phone again to find this out! #incompetent #broadband

@PostOffice Your branch in hayes is appauling. The queues are always out the door, the self service machines turned off & the staff (or lack of) are so rude. One lady left 15 of us in the queue to go on lunch. Need a better manager & more staff! After waiting 45mins, unserved!

@PostOffice just had the most horrendous experience in your branch in #Hampstead. I have a rare Neurological disability & found using your self service & staff appalling when needing assistance. Your system & staff must do more for people with #accessibility needs. #complaint

@PostOffice considering the 1st ever stamp went from Bath's post office, you'd think we'd have a big **** off post office. But, no, we've closed down the original post office and shoved 3 counters into WH Smith and that, folks is our new PO. Currently in a queue of 40+ #crapGPO

@PostOffice @WHSmith Then tell them, if that's who should be told. I'm fed up with various branches of the services saying it's someone else's problem. You are the Post Office account and I have told you.

@PostOffice just got overcharged at Broadway London Post Office by member of staff “helping” at Self Service machines. Advised to get Special Delivery £11 when 2nd Class recorded at £4 was enough. Have complained online but others may be ripped off too.

@rsprasad Dear sir remove the gds in postoffice rule 3 A becouse they are your employees who give the service in India everywhere and every person .

@PostOffice @RoyalMail I signed up with Post Office Broadband on 11/10/19 & your wifi absolutely stinks! I only have a mobile phone & a Firestick, am in a great reception area, nice & open. No reason as to why your wifi keeps sticking. But it's not what I signed up for. Crap.

I asked some lady at the Postoffice why I have to pay a price for a package from my friends and she told me to eat shit and then told me to go **** myself. I told her that she was rude and she told me that I should commit suicide. I think you need to employ new workers...

@PostOffice who do I make a complaint to when one of your drivers opened his van door onto my car denting it

@PostOffice I would say your broadband is woefully slow, but it never keeps a connection long enough for me to judge. Wish I'd stayed with @sky

@PostieMcPost @TheGreenParty @PostOffice As above, my apologies. By way of explanation (but it's not an excuse: you're right, I'm wrong) - running in a General Election's intense, you don't get enough sleep, + your head gets fried. I've therefore made errors; eg earlier I referred to #GE2018 (doh). Thanks, best wishes.

@postofficedorch @TheGreenParty @PostOffice Hi, apologies again. By way of explanation (but it's not an excuse: you're right, I'm wrong) - running in a General Election is intense, you don't get enough sleep, + your head gets fried. I've therefore made errors - eg earlier I referred to #GE2018 (doh). Thanks, best wishes.

@PostOffice my apologies then, didn't know which was which in regards to where the complaint goes. Hopefully they'll resolve on their end if they are separate. Thanks for looking into this

@FatherLewis @PostOffice @parcelforce @Gammarelli They have managed a more reasonable £67 for a better service (by midday next day, fully tracked and insured to the full amount). Well done @dhlexpressuk - you’re £20 less than me flying out myself!

@PostOffice shocking customer service. No broadband for 24 hours. No updates and no idea when it may be restored #fail #poorservice #avoid

@PostOffice Thanks for quick response. Just dropped an email to post office customer care.

@PostOffice there control and then be so patronising and rude when the situation is explained to them and become adamant the customer is still at fault when there is literally nothing that could have been done to correct or foresee