Post Office Outage

@RoyalMailHelp @PostOffice I did, and they sucked too. Got a reference number for my complaint, but it has no use as I can't call up and see how it's progressed. What a waste of time.

@PostOffice May I recommend you also have customer service training because you clearly don't understand difference between asking whether a package contains something from the excluded list and a leading question that asks someone to disclose private information

@PostOffice I need help locating a parcel please dm

@PostOffice Sounds like a post office problem not the customers problem to me

@PostOffice This is unfair you offer the service you seem to have lost the cheque yet I now have to jump@through hoops natwest have already told me they have not recieved it

@PostOffice I just asked for help as I am a Thomas Cook victim. Gave my policy number told the story. Was asked for details including my credit card number. What the hell has the post office got con artists working for them. My policy number would tell them everything

@PostOffice Several times. Met an Openreach engineer in the neighborhood working on the problem. But our house is not on his list... Too many intermediaries.

Getting an letter from the GAZETTE OFFICER again is so not easy . I went to the #postoffice concerned again as to they’ll help me out but no they told me that there must b an error as they took my 2 thumbprint only .@rsprasad @UIDAI @ceo_uidai @narendramodi

@PostOffice I have just called that number regarding my 83 year old mother’s account 81060825. I was eventually told to call back and pay to upgrade to fibre. No offer to rectify the miss-selling of an unusable slow product.

@PostOffice The Branch is on Broad Street in Lyme Regis. staff were rude & refused point blank to accept it. several shops in Lyme regis refused to accept it because the Post Office wouldn't handle Scottish notes. It was insulting and embarrassing to be treated so poorly in front of people.

@PostOffice No dont do it at the post office. Online £14 post office £21 extortionate for something you never used to have to do

@BarclaysUKHelp @PostOffice @BarclaysUK I know the @PostOffice offer a range of services. My point is one I use is being taken away. My nearest branch is a bus ride away & by the time I finish work it's closed/closing. I don't use cashback or ATM's. I prefer to support jobs rather than machines. I am being left behind.

If you can't trust the local #PostOffice then whom can you trust! #DowntownFrankfortKY figures! Sooo bad when someone wants 2 leave delivery early that they throw important mail away along with junk ads. #SoundsGood 2 know what you're doing 2 prevent misfortunes! #Blessit

@WryComments @PostOffice Self service machine for posting stuff that you can use to input details instead of waiting for staff member to do the same. Great idea if it actually was in service (not the first time at this branch)

@siany_d @PostOffice Very much so, my local @postoffice have lost 95% of my counter business. See if you can find an article published by the NFSP "Bonds that must never be broken" Sept 2017

@PostOffice Thank. I am going to be penalised for not getting my parcel off in the 48 hour time limit. My hubby intimated to them that it was their issue to sort out but they refused to take the parcel. I’ll try the main PO in town on Monday but with a disability this is a nuisance tbh.

@PostOffice Chip and Pin machine said Card Read Error, Staff member said oh it’s Nationwide, can’t use them here anymore....thanks for help so far

@PostOffice Nope. I’ve got to raise a complaint. Thanks for trying to help. Another customer lost. Will never use them again.

Cor. @PostOffice how slow. It’s always a mission....!

@CPJElmore @KateHoeyMP @Barclays @PostOffice @jessphillips @ToniaAntoniazzi @BenMLake @CarolineLucas @timloughton @timfarron @RhonddaBryant @jreynoldsMP @MelJStride @eastantrimmp Do away with cash so they can track and control every transaction we do, then sell that info on ...it's all about vontrol, under the guise of " illegal deposits from drugs or to help terrorists etc" absolute bollocks

@PostOffice why is Cornerswell Rd, Cf64 never staffed on a Saturday. Constantlyna sign saying ‘systems updating’

@PostOffice They couldn’t help. I’m expected to travel without money and then raise a complaint to get my money back. Appalling service.

@PostOffice Ten deep queue and your Kingswood post office in @WHSmith decide to close the one open counter and direct everyone to the travel money counter. It replaced a major post office and never has more than one counter open. Abysmal service and poorly run.

@PostOffice And the worse thing is that they refused to take the parcel so they nade it our problem when it is theirs to sort out. I can’t update their system for them

@sdedition @eltonofficial @PostOffice I never disappoint 🤣

@PostOffice Hi - has a bit of trouble today - local PO in Whitfield, Dundee. We have a parcel to post to GY1 2UL This is proper UK postcode, we checked with Royal Mail. But the PO wouldn’t take the parcel coz the code is not coming up on their system. It’s very poor service

@johnflo49214279 @WoodstockBooks @Barclays @PostOffice @robertcourts @WoodstockOxon Rurally located, nearest Barclays branch 9.1 miles away just closed down now will not be able to use Post Office. This isn't a good look Barclays, particularly with lifelong @Barclays customers now abandoned. Pretty disgusting behaviour #Barclays

@geojay78 @WeLoveBath @PostOffice They had 3 out of 5 self service machines out of action a few weeks ago. At lunchtime 🙄

People need to be able to access money where and when they want to and the Post Office is the ideal place. No Post Office access, no local bank branch, no longer a customer of that bank. Simple.@EdwardJDavey @LibDems MPs @PostOffice

@PostOffice - seeing as your charging me for non-use of my CC, would you mind telling me how i cancel - there is nothing online, no phone menu options #fail

@capt_amarinder @AmitShah @KesariPunjab @PostOffice Respected Sir, Model Town Ludhiana Post Office Employees are not working at duty time and harass to Public. Plz Action should be taken against non-functioning employees. Thanking You

@artschesh @PostOffice If you go to Morrison’s or any other self service in any store you’ll find a member of staff assigned to assist.

@Er_Thiyagarajan No of stock of ATM cards at Pagalavadi SO, So could not supply to you. Kindly contact the Postoffice to get personalized ATM card. Regarding alleged poor services action will be taken on the Sub Postmaster after inquiry. The inconvenience caused to you is very much regretted.

@PostOffice Thank you Stephen, quite a few members of my team have complained about her in the past. And nothing seems to change. We now try to use a courier if we know she is working on the self service tills to avoid her.

@PostOffice just experienced the rudest customer service from your high Holborn branch. Her name was Sri. She has no people skills and raises her voice at customers and interferes when not needed. Serious training needed.

@PostOffice @RoyalMailHelp Seems my envelope took 72 hours to go from Inverness to Belfast, then was delivered this morning. Hardly guaranteed next day by 1pm service!

@PostOffice Hi, sent a parcel via RM signed for. It arrived safely, but was never signed for. I may as well have paid less! Thanks.

@PostOffice Then they are not really 'self service'!!! But assisted service. 🤔😁

@PostOffice please fix your app it’s ridiculously slow

@WhichUK @timfarron @CPJElmore @Barclays @PostOffice @jessphillips @ToniaAntoniazzi @BenMLake @CarolineLucas @timloughton @RhonddaBryant @jreynoldsMP @MelJStride @eastantrimmp Barclays font give a **** about customers. They give a **** about their shareholders and nothing else

@RoyalMailHelp @PostOffice Quite why I would want a service that requires me to go to the local delivery office is beyond me. It's not very local and frequently very busy.

@PostOffice Never as I don't have one

@Mike_Fabricant @PostOffice You can bet your bottom dollar that the other banks are waiting to see how this plays out. So in #Burntwood where we’ve lost both @Barclays & @HSBC recently, with a “don’t worry you can use the @PostOffice”, customers who bank with @barclays now have real issues

@neil_parish @PostOffice @barclaysuknews Well done Neil - only @Barclays out of 28 banks have decided to stop the service. Totally wrong!

C'mon @Barclays - defensive statements can't hide a bad decision - one undermines our local communities + the @PostOffice network Enough. Time to listen to Ministers, 124 MPs of all parties, 2 Select Committees, @fsb_policy, @WhichUK, cash review chair @natceeney. Change course!

@Gazza______ @PostOffice There is an alternative that never need renewing. Use a fingerprint.

@PostOffice Thanks, but I would post it in. The last time I went to WH Smith in Maidstone (for an -as yet- unneeded international driving license) I had to queue for an hour. No one knew what the hell they were doing. Closing proper post offices was the absolute worst decision ever made.

@WoodstockBooks @Barclays @PostOffice @robertcourts @WoodstockOxon Barclays this is dreadful PR, known as the farmers bank, someone there should realise that in rural communities the Post Office is at the very heart. Think customer service or close your retail business if you’re that disinterested.

@timsykes3 @Mike_Fabricant @PostOffice I think that’s the point though - this isn’t a PO service. It’s a Barclays service that Barclays are withdrawing. They’re perfectly entitled to do so of course. However it would make sense for the PO to look at alternative low cost flexible payment alternatives.

I have signed @CPJElmore’s letter to the CEO of @Barclays, asking for a reversal of the decision to end free cash withdrawal services from the @PostOffice. We need to do all we can to support our local Post Office Branches as we discussed yesterday @ArtieCraftie.

@mchapmanallen @Mike_Fabricant @PostOffice Cost. The cost of servicing financial transactions under a legacy system is high. We should support alternatives that take power back to communities with less cost and friction than banks provide.

@PostOffice Hi! I've got a mail redirect set up with you. I got some mail redirected this morning that was meant for the person now living at my former property, which I've opened because the redirect sticker covered up the original details. It's sensitive, urgent post. Help.

I'm backing calls for .@BarclaysScot to continue allowing cash withdrawals from the #PostOffice. They are abandoning customers and Post Office network and reducing access to cash. They must reverse their decision immediately and join the framework like other banks have agreed to.

@Mike_Fabricant @PostOffice Mike, it’s time to support Bitcoin and start moving to decentralised finance - personal and corporate - we don’t need to be feeding the profits of the banks when a better system already exists.

@PostOffice @Cyc1eguy Yes and when I recently took it down to get it renewed got told I needed my old one even though I'd lost it. Apparently telling her that (because that's what it said in your letter) didn't count 🤨

@RoyalMail I am very disppointed with the way we have been treated over a parcel that arrived at our customers that was broken. I have sent in all the proof and yet I get asked for photos of packaging #royalmail #postoffice #parcel #parcels #delivery #customers #customerservice

@Phaks37019066 @GovernmentZA @OfficialSASSA @The_DSD Thanks for the input. @PostofficeSa is implementing an automated cash dispensing solution to reduce queues for all cash payments. Note also that the present payments model is different. Grants Recipients can withdraw money at Postoffice, ATMs and the shops

@RoyalMailHelp @PostOffice 2/2 couple that with the fact that it was *clearly* a charitable donation to help homeless people, and you’ve denied that delivery for the sake of three measly quid. Leaving aside the issue of the fact I paid correct postage on it in the first place....2/3

@PostOffice It was the worst service I’d seen. One lady closing up when the queue was round the corner and this store always has a lot of elderly customers and to have someone push in because they are a “priority” is nonsense.

@PostOffice @RoyalMailHelp I don’t find it helpful that there isn’t a personal service available.Options on a phone aren’t a good way to facilitate customers who are asking a simple question which could be resolved quite instantly.This isn’t functional customer service!It doesn’t work or answer my question