Post Office Outage

@PostOffice @PostOffice 3 times in just 40 minutes I've lost the broadband completely. Service not up to an acceptable standard but even a complaint to @Ofcom has achieved anything. Complete joke.

@PostOffice everytime I go to your Kingston-upon-Thames branch the staff try to con me with the most expensive service. Ask for record delivery (£2.26), they try to charge me the £6-odd service with full track and 1pm delivery guarantee. Seriously, not the 1st time. Appalling!

@PostOffice please stop sending me rubbish over 50 life insurance if i want insurance i will go direct to royal London and save £3.05 a month i have never believed in rip off insurance i save £5.00 a month and i get the interest so ******* post office.

@PostOffice We have started a complaint after communicating directly with the legal ombudsman. I am just letting other post office credit card customers know that your chargeback department is giving false information to consumers

@PostOffice Which I thought was rude and then told me to contact them it wasn’t his problem and walked off leaving me stood at the till. This has happened before and he was equally as rude. The store is oppressive and I really don’t enjoy going like I used to when it was owned by Andrew

@PostOffice The staff used to be happy and enjoyed their work and the queue moved efficiently. Since this move they appear to have left one by one with only a few remaining. They’re not as chipper, the service is slow and no longer in my eyes award winning like it used to be. 1/3

@PostOffice Yeah it’s the West Monkseaton location (which is actually just Monkseaton it used to be in the West), Cauldwell Lane, Monkseaton, Tyne & Wear, the postcode will be NE25 not sure about the end. Service is awful and he just laughs in my face and never resolves any issues I have

@UK_CAA following CAA guidelines to contact our credit card provider which is @PostOffice to start a claim for the refund of our holiday after # the holiday place ceased trading. The Post Office are saying that they have no dispute rights with our case. Please help/advise.

@MartinSLewis following CAA guidelines to contact our credit card provider which is @PostOffice to start a claim for the refund of our holiday after # the holiday place ceased trading. The Post Office are staying that they have no dispute rights with our case. Please help/advise.

@PostOffice need help with an enquiry

Just had the worst customer service ever at the @PostOffice near my new house. I was treated as an inconvenience. The woman didn’t want to talk to me and just wanted to get back to reading her magazine! I miss Australian & American shops!

@PostOffice I purchased some currency today for collection tommorrow and didn't write the order number down as I was waiting for a confirmation email , this hasn't arrived but money's been taken from my bank will I be able to collect still

@PostOffice Long queue's, where people just walk out because of the wait, only one cashier on at a time, appalling customer service, rude staff!

@PostOffice @parcelforce I have zero confidence in @PostOffice. I shall in future take my business else where. No apology, just arrogance. It will be the @PostOffice downfall!! #poor #CustomerService

@PostOffice Doesn’t look like it. The branch only has a PO sign and the shutters are down.

**** i was supposed to go to the postoffice and forgot

@PostOffice Been there, done that and unfortunately had to deal with the ridiculous woman who told us we had to do a cabled speed test when we have NO INTERNET. The service is absolutely appalling.

@PostOffice Well, it's OK. I understand that sometimes staff might not be trained, or know what to do. But surely this is basic stuff. It took me 1 hour to post 1 parcel - using a service that should be so easy - while being made to feel like an absolute idiot. Just didn't need it today. 🙃

@PostOffice Smethwick post office has one of the worst customer service ever! Avoid it like the plague!

@PostOffice I have been in bury post office 5 times to try and send off for my cctv badge and every time I have been in they have said it’s down the system I am not happy about this as I need to send off for it thanks

@siany_d @PostOffice The lady in question was abrupt & unhelpful. I've been on this planet long enough to make an accurate judgement. I regularly experience great customer care from various companies but in this instance I was dissapointed. No hard feelings.... we must simply agree to differ.

@IndiaPostOffice, Not at all interested in improving service. Paid online for courier and opted for pick up facility. Nobody is coming to pickup parcel. Called jayanagar, blr postoffice. They denying by saying we dont cover your area.

@PostOffice Salford office staff refused to write an address on an envelope for a pensioner but are prepared to fill in forms when selling insurance..where is Customer service these days

@AngusTheValuer @PostOffice And I bet the post then was a damn site more efficient!

@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.

@GhanaEmbNL Good news, but let the gov also do something about if we send from the EU mail / package to GH and pay all the cost for sending and shipment that the person in GH don't need to pay a big amount for taking it from the postoffice. Never understood this.

@PostOffice I find problems regularly at these small shop post offices as staff are so poorly trained. In Outwell even the owner didn’t know. I stopped going to Upwell (until my desperation yesterday) as their knowledge of international postal rates was appalling & I was telling them 😳

@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.

@parcelforce @PostOffice Posted Wednesday. Delivery due Friday, tracking said parcel on its way. Didn't arrive Friday or Saturday, Promised a phone call update before 12 on Sat. Nope. Now told it will be one of the last drops of the day today. Rubbish Service

@passportsevamea I am Kanti Deb I applied for passport but it was undelivered by postoffice and went back to kolkata passport office. Now I want to get it back.Please help me to get it back. My passport detail is:  passport No.- Z5114831 File No.- CA4062004426319

@helenfrancesbul @PostOffice The branch did not display bad service. Post office ltd as a company does not supply sellotape to their branches,so to complain about the branch is unfair

@siany_d @PostOffice I don't for one minute think the lady in question was going to be using her own stationary, nor did I expect it. Let's agree to differ. I reiterate my first point that the post office displays dreadful customer service.

@siany_d @PostOffice You seem very dissalusioned in your role. I would imagine people are constantly asking for various things & I would hope wherever & whenever it's a reasonable request you endeavour to help. Unless the post office & staff improve, there will be no returning customers

@ParivahanUP Still i am waiting for for my DL, the gave me this RU217352088IN this number and they said to visit any post office to check it out what is the status but postoffice employee not able to find any detail, please ask them to resolve the issue asap 🙏🙏🙏

@PostOffice broadband is the worst I've ever come across. Can't access the internet half the time. When I try & fix it they tell me to use a webpage to measure it using a laptop or they can't do anything. When trying to do that it was to slow to load the page to test the speed!

@PostOffice when you visit the supposed local “Post Office” and they haven’t even heard of UK & International Phone cards 😡 Such appalling service eversince you closed our village main Post Office.

@PostOffice hey guys, I keep making the mistake of believing your branch finder that lists the post office in Weybridge as open on Sundays. I now have to drag 30 parcels back home :( maybe see about updating it as it never seems to be open on this day.

@PostOffice sent nephew Birthday card with money in last week, never arrived😪

@PostOffice She was really nice and opened a conversation as the transaction went through. Wished me a happy holiday too, I've been to this post office before and not received service like this before, normally grumpy faces. Eileen is the standard setter.

@PostOffice The ONE time I trust you to deliver a birthday voucher to my Dad inside a card from York to Oxfordshire without a postal receipt and it never arrived 😭. As a PO supporter I’m SO disappointed that either it got lost or somebody decided to steal it during its journey.

@PostOffice We've been speaking directly with the team from Day 1 and getting nowhere. Rude, unhelpful and ridiculous advice; i.e. use the cable to upload a speedtest when we have NO INTERNET! It's the most diabolical service I have ever encountered.

@PostOffice Just want to give a shout out to the lady at the Kirkcaldy Depot that helped me sort my problem on Thursday after the post office down the high street mucked up sending my parcel. She was super friendly and helpful!

@parcelforce @PostOffice Terrible service-avoid at all costs

@PostOffice Thank you for the update. I've closed my Drop & Go account and will be going back to counter service. I went to collect my receipts today and found my online account had not informed me I was out of credit so two of my items had not been dispatched

@PostOffice Eileen Glasgow west Nile street post office, great customer service. Give her a pay rise 🙂

We've only had problems with @PostOffice broadband since Day 1 Mar 28th. No signal most of time. Telling us we're not entitled to wifi only cabled internet (!) BUT we still have no signal most of the time. Told us to do official speedtest with cable but can't: NO INTERNET! Awful.

@PostOffice service is so shocking for Post Office Money. Managers do not help, refunds are not issued even after 3 phone calls, yet because of the lack of service the customer receives a payment default letter when the balance should be £0 had they done what they said they would

@PostOffice Your reply illustrates my point perfectly & reflects your poor customer service. I do not expect complimentary stationary, but in the circumstances an inch of tape would have been kind. You'll be pleased to know my parcels are usually perfectly packed.

@PostOffice Your reply optimises my point perfectly & is a sad show of your customer service. Of course staff arent obliged to offer complimentary stationary. It would have simply been a kind act & gesture of goodwill. You will be pleased to hear my parcels are usually perfectly packed.

TGIF... it's been a funny old week! Lessons learned... "treat people as you wish to be treated" I'd like to acknowledge Liz @Tesco for her exceptional customer service skills & will refrain from shaming the unhelpful/rude woman at @PostOffice #customerservice

@PostOffice @RoyalMailHelp I’ve been told it’s not a @RoyalMailHelp issue, it’s a @PostOffice issue for charging me for it, when it doesn’t apply to Guernsey.

@PostOffice I don’t believe that if I speak to your customer care team I will get a better rate. I will spend my precious time pressing buttons and going round in circles. So I will sadly put this down to experience and hope that others read my tweet and go elsewhere ! @MartinSLewis

@PostOffice Leeds St John's is a joke more staff walking around doing nothing than serving totally crap and totally unacceptable 20 mins to post a letter you are a joke!

@PostOffice @RoyalMailHelp Indeed, I regularly raise claims with them. Just pointing out that the whole experience is poor all the way through - starting with the massive queues and sub standard staff in the Post Office.

@TimeTwiglet @RoyalMail Whole service, from start to finish, is a joke. The embarrassment that is @PostOffice all the way to losing parcels, refusing/delaying/ignoring claims, not reading communication from customers.... jokers!!!

@PostOffice Sutton Coldfield in the parade. Terrible. Very embarrassing to be scolded.

@PostOffice As far as I can see there is no lift in the shop (WH Smith’s) and no other way of customers accessing the upper level apart from stairs (to go down).

@PostOffice Hi.. your website says that Northampton PO offers DBS ID validation... just been in there to do it and apparently they do not provide this service.. :(

@PostOffice very rude server in my local post office today. Over 20 minutes waiting to post a parcel for her to tell me to go back to the queue as she hadn’t called me yet and was busy! She wasn’t doing anything...

OK who has a good Broadband and phone service @PostOffice want £15 90 BB and phone £2.55 Message service £6.00 for anytime calls £5.00 for international calls Those are my needs