Post Office Outage in Barnsley, England

Hi @PostOffice I’ve taken out travel insurance with you, but received no docs by email. Now worried I’ve given you wrong email! Help! 😬

@PostOffice - your detailed opening hours do not rally with your actual hours. You are closed all W’end I now find & I need to immediately cancel a travel policy which I bought today, couldn’t get through by phone - tried for 11/2 hours I’m claiming my cooling off period!!

@PostOffice I need an email address if your telephone lines aren’t open until Monday - I read they were open tomorrow, but your line says you are **** all weekend!!!

@PostOffice @RoyalMailHelp I never understood the bizarre need to separate brand from customer support on Twitter. Just seems a banal attempt to limit pr impact of issues :/. I got an email so it appeared to work, despite the site being broken.

@PostOffice Hi Courtney, it's the one in Outwood, Wakefield. The computer was down.

TGIF... it's been a funny old week! Lessons learned... "treat people as you wish to be treated" I'd like to acknowledge Liz @Tesco for her exceptional customer service skills & will refrain from shaming the unhelpful/rude woman at @PostOffice #customerservice

@PostOffice @RoyalMailHelp Wasn't expecting help. Just annoyed that I have to go out of my way to pick up a parcel because it wasn't left and my local delivery office was shut down. Thanks for the reply though.

@PostOffice This has to be the most useless broadband service I have ever had the misfortune of paying for! You are providing me with a service not fit for purpose! Your customer service is useless!!! Do you think people only have issues during office hours!!! 😡😡😡😡😡

@MarkKL29 @B0mberHarris @PostOffice There are two ‘greeters’ at my Post Office who are particularly aggressive in their policing of their branch. Makes you wonder what direction is being handed down to the staff from on high.

@pauldbowen @PostOffice any comment? My missus had the same issue. #illegal

@PostieMcPost @DarbsLucy @PostOffice No. He can not ask and he can not refuse service and move on. both actions are discriminatory and break the law.

@PostOffice @nzpost all I can say is you should be ashamed. An Xmas GIFT to a close friend, value $78NZD (38GBP), charged ($34NZD) 17GBP + 8GBP handling fee. Any wonder why the postal service is in decline?

@PostOffice I am disgusted that you allow such terrible customer service at your branch in chesterfield staveley, they gave my girlfriends post which was a Christmas present to any random stranger and took a signature when they couldn’t confirm who it was… avoid them if you can

@WayneScholes @PostOffice Absolute pencil necks. Poor lady.

@chrish9070 @scullyp @PostOffice Absolutely agree, wish I could support small business’ but money is a bit tight at the minute

@PostOffice @DaveAmbo This poor lady was bullied and publicly humiliated! Your employee should be reprimanded and dismissed immediately! And I hope the lady takes not only yourselves to court, but the employee as an individual.

@BernieSpofforth @PostOfficeNews Jesus christ, he has a mask on, is behind glass, the lady is probably triple vaccinated. WTF @PostOffice 🤬🤬

Is this any way to treat your vulnerable customers @PostOffice when you are so quick to demand bills are paid and yet when there is a problem you don't want to know? Shocking. How do I make a complaint?