Santander

Is Santander down in South Shields, South Tyneside, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in South Shields, South Tyneside, England 11/23/2025 11:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (62%)

    Mobile App (62%)

  2. Website (23%)

    Website (23%)

  3. Login (15%)

    Login (15%)

Community Discussion

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Santander Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • LadyRach LadyRach (@LadyRach) reported

    @fastly Has this issue affected @santanderuk today?

  • mark_a_ellison Mark Ellison (@mark_a_ellison) reported

    @lynseyhooper @santanderuk They hoping you put the phone down

  • Bigdave1227 HTAFC (@Bigdave1227) reported

    @santanderuk Is there a problem with the business web site?

  • laurenf98809884 lauren Ro - Ro Fox (@laurenf98809884) reported

    @santanderuk I've message before and no reply so trying here as I need help with my accounts

  • unaiemryout boy_wonder #levelplayingfield (@unaiemryout) reported

    @santanderuk its been 14 days and still no help from your team. Worst bank and worst service I have ever received. Your job is to make things easier for your customers

  • edanfinan edan (@edanfinan) reported

    @santanderuk worst customer service ever experienced 40 mins hold

  • sugandhasri Sugandha Srivastav (@sugandhasri) reported

    @santanderuk I've been waiting on the phone for more than 40 mins. The assistant told me my account is going to be closed down if I don't talk to the relevant team. I asked if the team could call me when they're free, rather than me waiting for ages. Got a rude no... 1/2

  • JamieCochrane18 Jamie Cochrane (@JamieCochrane18) reported

    @santanderuk what the heck is going on with you customer service lines

  • Urban__Groove Urban Groove (@Urban__Groove) reported

    @santanderuk I've always defended Santander as a bank because they do offer a good service, but you should really update your customers to why your branches ain't opening on a Saturday & why your cash machines are switched off, a bit poor really, Leeds City Centre Branch

  • Joe_Stead Joe Stead (@Joe_Stead) reported

    @ICooper @santanderuk @BankofScotland What. ********. Most of my banking is with Starling these days, and it's great. Especially with international stuff. I'm glad I avoid high street banks for this. I'm not looking forward to signing up for a mortgage with clowns like these.