Santander status: access issues and outage reports

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

• 
  sorcha (@sorchaodonneII) reported 13 minutes ago from Sunderland, England

  Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

• 
  sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported 39 minutes ago from Chester-le-Street, England

  @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

• 
  Daniel (@danieljohnallis) reported 57 minutes ago from Gateshead, England

  Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris May (@cp_ma24524562) reported 8 minutes ago

  @santanderuk #santander can you image a bank with no customer service support? Send messages in the app, but don’t let you upload information. From a customer who went through advanced security for my last transaction 🤯

• 
  Pumblechook (@pumblechook) reported 9 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 11 minutes ago

  @santanderuk Then after updating my details I go on the app & you’ve cut off my mobile banking access so I have to do it all again 😡

• 
  Laura odell (@lauraodell13) reported 17 minutes ago

  @santanderuk I have tried phoning and have sent a few emails and still no response. Please please can someone give me a message. My account is locked and I need to be able to access it asap

• 
  One under par (@Oneunderpar3) reported 19 minutes ago

  @santanderuk how long am I supposed to wait online chat to speak to a real person to explain a security issue?

• 
  AK (@ghatispeaks) reported 22 minutes ago

  @santanderuk your customer service is terrible. I think I should move to first direct

• 
  Peter Pan (@PetayPanMoFo) reported 23 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!

• 
  AP (@andyparsons3) reported 27 minutes ago

  @santanderuk that’s almost 2 full days of you blocking access to a bank account I pay to use and still no updates, I’ve emailed you and you have responded. It’s clearly too much effort for you

• 
  Evee Carr (@EveeCarr) reported 28 minutes ago

  @santanderuk Bloody awful in branch service. One teller on. One transaction has taken 20 mins... Queue of 8... Pathetic.

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 28 minutes ago

  @santanderuk he crap bank company! I've messaged on your app over 22 hours ago and no one from your pathetic company has bothered to reply. Is anyone working today ?