Santander

Is Santander down in Gateshead, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Gateshead, England 02/20/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (13%)

    Login (13%)

  3. Transactions (11%)

    Transactions (11%)

  4. Website (11%)

    Website (11%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • craigkelly1969 Craig Kelly. 🇬🇧🏳️‍🌈 (@craigkelly1969) reported from Newburn, England

    @santanderukhelp The customer relations around this whole technical issue have been a complete fiasco @santanderuk and @santanderukhelp and I sincerely hope the plonker responsible for destroying thousands of peoples plans today is looking for another job on Monday morning !!

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • darrensmithmda Darren Smith (@darrensmithmda) reported

    @santanderuk Appalling Customer service from @santanderukbiz @santanderuk restricted our business account and dont have the decency to speak to us. I have been trying to get hold of the team for more then 10 days and I keep being told that the back team will call, they have not

  • motcraw Elis (@motcraw) reported

    @santanderuk you have the worst customer care in banking I’ve ever come across. Never had such a hard time setting up an account. Ridiculous

  • Gill_WWA Gillian Hill (@Gill_WWA) reported

    @vickimunro5 @santanderukhelp Have you seen how many other people have exactly the same problem. I am reporting @santanderuk to the ombudsman as they are making so much money in extra interest from us as no one will answer the phone.

  • j_d_moran JD Moran (@j_d_moran) reported

    Gotta love calling @santanderuk and having to speak to an awful Tory boasting about the inept and ineffective handling of the cost of living crisis

  • FlamingoQueen86 Hellö🦩 (@FlamingoQueen86) reported

    @santanderuk : If you think you’ve been targeted by fraud or a scam, it’s important that you report it to us straight away Also Santander: but we will place you on the same queue as everyone else, so good luck with not loosing any money 👍🏽 terrible customer journey

  • ruthyderbs ruth derbyshire (@ruthyderbs) reported

    @santanderuk what is going on with student accounts? My daughter still hasn’t received rail card despite 3 different phone calls - being on hold for 40 mins/ passed from dept to dept/ being cut off? System is broken! @MartinSLewis

  • Gill_WWA Gillian Hill (@Gill_WWA) reported

    @santanderukhelp Hahah hilarious - that is the issue isn’t it! I can’t contacts them as THEY NEVER PICK THE PHONE UP. Wow @santanderuk really is a joke organisation.

  • sarloulyons sarah louise lyons (@sarloulyons) reported

    @santanderuk is there an issue with you banking app I have been trying to log in all day without success?

  • EdMarsh04542414 Ed Marshall (@EdMarsh04542414) reported

    @santanderuk I have experienced extremely bad service from Santander since Wednesday this week whilst trying to move money from my account. It has taken 3 days to date and the money has still not moved. This has now resulted in significant expense to me.

  • jellybeanbec Becky Cardinal (@jellybeanbec) reported

    @santanderuk is anybody monitoring your twitter today?! In tears over the drama your helplines are causing me right now. Absolutely shocking customer service!!! Is there anyone I can speak to???