Santander status: access issues and outage reports

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newcastle under Lyme, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

• 
  NHS HCSW MARK WEST (@red6661999) reported 39 seconds ago from Stoke-on-Trent, England

  @NHUB40 @santanderuk Thanks for your help. I don't think it's going to be a quick fix. I don't know how these people sleep at night. They knew my circumstances with my work and my children and still sold me an unroadworthy car.

• 
  NHS HCSW MARK WEST (@red6661999) reported 26 minutes ago from Stoke-on-Trent, England

  @NHUB40 I paid for the full amount with my debit card so I thought I had some protection but apparently I don't meet the criteria for a card dispute. so even @santanderuk can't help

• 
  Daz (Oaky) Holdcroft (@dazholdcroft1) reported 35 minutes ago from Stoke-on-Trent, England

  The Mrs 1 hour and 10 minutes on hold to @santanderuk can’t wait till it’s time to change mortgage I bet they answer first time then shocking service

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KATT INTERNATIONAL (@KATT_INTL) reported 3 minutes ago

  @santanderuk @santanderukhelp Santander today restricted my account, they have bullied me , put huge stress and pressure on me, and they with no doubt have broken FCA rules , it's utterly disgusting that a bank can do this to someone who had been with the bank 15 years plus. @TheFCA

• 
  Traffic Hombre (@neilwaring1) reported 4 minutes ago

  @santanderuk pop up on app that you have to give more details who is owned by a 3rd party, elderly family member who can't do this and a phone call too yourselves with no help given #poorservice#notelderlyfriendly#responseisrequired🤯🤯🤯

• 
  Nigel Burger (@jonathoncloud1) reported 6 minutes ago

  @santanderuk message sent, but not holding out much hope as you have managed to ignore all recent emails ever since you offered compensation following your errors.

• 
  Peter Pan (@PetayPanMoFo) reported 8 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!

• 
  Steve Scrase (@StevenScrase) reported 13 minutes ago

  @DrChrisParry @santanderuk I left them over a year ago now and joined NationWide. Santander are a joke and their staff become derogatory even when you point their errors out or even if you need the slightest bit of help.

• 
  BH (@Welshyyyyy) reported 13 minutes ago

  @The_Swell_Shark @santanderuk Couldn't agree more, it's absolutely awful

• 
  Velvet Twenty (@velvettwenty) reported 13 minutes ago

  @santanderuk @bancosantander Absolutely shocking business banking service! A backlog in the back office is NOT an acceptable excuse to block a payment and all online banking. And a simple response “we don’t know how it will take…..”

• 
  Tom King (@silentshark) reported 19 minutes ago

  @santanderuk any chance you could answer your phone? Appaling service

• 
  @Gaylesian (@gaylesian) reported 20 minutes ago

  @DrChrisParry @santanderuk What annoys me about banks is they close down branches don’t want to speak to you, However you have money in your account you want to transfer it you have to log onto your account know all your passwords yet they decline and you have to speak to them.

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 20 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?