Santander

Is Santander down in Newcastle under Lyme, Staffordshire, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newcastle under Lyme, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Newcastle under Lyme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Newcastle under Lyme, Staffordshire, England 01/13/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:

  • red6661999 NHS HCSW MARK WEST (@red6661999) reported from Stoke-on-Trent, England

    @NHUB40 @santanderuk Thanks for your help. I don't think it's going to be a quick fix. I don't know how these people sleep at night. They knew my circumstances with my work and my children and still sold me an unroadworthy car.

  • dazholdcroft1 Daz (Oaky) Holdcroft (@dazholdcroft1) reported from Stoke-on-Trent, England

    The Mrs 1 hour and 10 minutes on hold to @santanderuk can’t wait till it’s time to change mortgage I bet they answer first time then shocking service

  • red6661999 NHS HCSW MARK WEST (@red6661999) reported from Stoke-on-Trent, England

    @NHUB40 I paid for the full amount with my debit card so I thought I had some protection but apparently I don't meet the criteria for a card dispute. so even @santanderuk can't help

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • THE_SIR_HOBBY Sir Hobby of Herts (@THE_SIR_HOBBY) reported

    @santanderuk Your customer service is a joke!! Been on hold for 35 minutes and then put through to just a ringing phone for another 10 minutes!! PICK UP THE PHONE NOW!!

  • simongreenhalg1 simon greenhalgh (@simongreenhalg1) reported

    @santanderuk please can you explain why my on line account is still blocked!!! I came into a branch and made 2 calls to your supposed help desk and it’s still blocked. Shocking service and will be closing all my accounts when you finally have the decency to unlock it.

  • legerenezequiel Ezequiel Legeren (@legerenezequiel) reported

    Unacceptable customer service from @santanderuk and @santanderukhelp I’ve been trying to make a payment through their website for the last 3 days and it’s impossible due to ‘technical errors’ and keep you for 30 minutes when trying to connect to an advisor. ABSOLUTELY USELESS!!!

  • armesie Christopher Armes 🎢 (@armesie) reported

    @TicketmasterCS I’ve upgraded my #clashatthecastle tickets and requested a refund on the original tickets. However, since buying the original tickets I’ve changed bank and my original bank is shut down. I’ve spoken with @santanderuk and they’ve said the money will be…

  • itsessbee6 Samantha (@itsessbee6) reported

    @santanderuk hi I’ve just withdrew some money at the Santander in Halifax opposite west gate arcade. It took ages, then gave me my card back but didn’t give me my money. It’s taken it from by bank though. Can you help?

  • Charlotte_Woodx Charlotte (@Charlotte_Woodx) reported

    @santanderuk hi, I’m trying to make a settlement payment through your website, however it has been saying you have technical issues but to keep trying. It hasn’t been working, when will this be fixed? Thank you

  • BrizellRaymond Raymond Brizell (@BrizellRaymond) reported

    @santanderuk your response to telephone banking is awful bet ant and dec wouldn’t wait this long

  • TCroydon Tim Croydon (@TCroydon) reported

    Planned to get a @santanderuk hire bike to help get around @TfL rail strikes but the 1.3 star rated Android app wouldn't let me register any card - the 'submit card details' button was just greyed out. Took extra 45 mins and a lot of faffing with buses to get home. Thanks... 🙄

  • Lockers75 Justin Lockwood (@Lockers75) reported

    I’m writing this in the hope that @HalifaxBank take a look at how they deal with the affairs of deceased customers. A few weeks ago I lost my Dad, quite suddenly. A bloomin amazing man who we all adored. He was a customer of @santanderuk and Halifax.

  • sleepysilvery peter howard (@sleepysilvery) reported

    @santanderuk Your helpline isn’t working! I have tried to pay someone using my app today - everything aeromedical to go through ok and then the word ‘pending’ appeared. The money has not left my account yet other transactions today by card have. 2nd time this week - embarrassing!