Santander status: access issues and outage reports

Problems in the last 24 hours in Henley on Thames, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Henley on Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Henley on Thames, England

Latest outage, problems and issue reports in Henley on Thames and nearby locations:

• 
  Iain White (@WhiteIain) reported 4 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Joey Maley (@joeymaley) reported 32 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan Ware (@nwaretcfc) reported 5 minutes ago

  @santanderuk @santanderukbiz absolute shambles of a bank. Block our account at 4:30pm, tell me to attend a branch with ID (when they are all closed) and now have to deal with nearly 50 staff who won’t be paid! Thanks for the last 12 years 😡

• 
  Kris (@lookitskris) reported 6 minutes ago

  @santanderuk you cant uninstall and reinstall a website. Pass this on to your devs

• 
  ***✊🏻🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 8 minutes ago

  @santanderuk @TSB HOW ******** AM I SUPPOSED TO DEPOSIT A CHEQUE WITH MY PHONE WHEN YOUR ****** APP DOESNT ******* WORK!!!!!!

• 
  Denny Crane 007 (@Denny_Crane_007) reported 12 minutes ago

  @santanderuk #fraud #phishing Had a call today from a freephone number ... main Customer Service number: 0800 3281328. Clearly spoofed. Debit card had been cloned and tried to defraud me. Red flag: THEY told me some details, instead of asking ME for security info. Beware !

• 
  Alice 🌼 (@AChamakh) reported 18 minutes ago

  @santanderuk just had a lovely conversation with Allen in your insurance dept in Sunderland. Please praise him. We need more people like him working in customer service 🙌🏼

• 
  Mark (@MarkETank) reported 24 minutes ago

  @JohnHann0404 Can't speak for NatWest but @santanderuk also have this in their app: Select 'Menu' in the top right at login, then 'My Money Manager' and there it is 'Carbon footprint'. Can't screenshot due to app restrictions.

• 
  Gideon Carroll (@gideon_carroll) reported 25 minutes ago

  @santanderuk @TSB You are not changing @santanderuk. I am having a nightmare with your telephone banking. Can someone in social please help me?

• 
  Oasis (@Oasisrvti) reported 25 minutes ago

  Another day of @santanderuk sitting on their arse doing **** all

• 
  Admiral Insurance? Pirates More Like (@zacbusner) reported 26 minutes ago

  @santanderuk You absolute cowards. Your complaints person just called me and then hung up - on a bank holiday - except I can't call you back - because it's a bank holiday! Disgusting customer service!

• 
  Steve Scarebear (@Scare158Steve) reported 26 minutes ago from Victoria, England

  Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.