Santander down? Current status and problems in Henley on Thames, Oxfordshire, England

Problems in the last 24 hours in Henley on Thames, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Henley on Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

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Santander Issues Reports Near Henley on Thames, England

Latest outage, problems and issue reports in Henley on Thames and nearby locations:

• 
  Iain White (@WhiteIain) reported 42 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Joey Maley (@joeymaley) reported 54 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  marilyn polden (@misswoo64) reported 10 minutes ago

  @santanderuk please can you help me get a mortgage statement. All phone lines have huge waiting times

• 
  Northern Dad (@Northern_Dad_41) reported 10 minutes ago

  @santanderuk Customer service is just horrendous. Chats on the app are closed down automatically and I have to talk to automated chatbot indefinitely. This is no way to run a bank. I'm closing my account on Monday.

• 
  Paul Cook (@t_saviour) reported 10 minutes ago from Romford, England

  @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

• 
  Paul Hutch (@paulelrocks) reported 11 minutes ago

  @santanderuk Can customer service PM please

• 
  Abbie Bowles-Storer (@Ablarr) reported 11 minutes ago

  The terrible service from @santanderuk continues…9!! New sets of login details were sent. All were letter 2 of 2. No call back from the complaints team either. So I’ve had to reset AGAIN and now for another “4-6 working day” (the last one was 10 working days). Absolute joke.

• 
  Alan Robert Booth (@RobertBooth) reported 13 minutes ago

  @santanderuk why is your telephone help so hopeless. Two cut off, card not working. Terrible

• 
  hgreen (@hgreen23419355) reported 14 minutes ago

  @santanderukhelp it’s impossible to report a fraud with Santander. My daughter has been on hold for hours with no help. Do you not care? I’d expect the fraud help line to be better staffed. @santanderuk

• 
  Gillian Hill (@Gill_WWA) reported 14 minutes ago

  @Foxymush @santanderukhelp Nope my friend it is normal crap @santanderuk service. They’ll cut you off shortly.

• 
  Kathryn Coombes (@MoggieMinor) reported 18 minutes ago

  @santanderukhelp Thanks @santanderuk, @discounts4teach are saying it’s your systems and can’t/won’t help.

• 
  Sir Miss Spoke (@harduphall) reported 25 minutes ago

  @santanderuk website told me where I could find a branch in Crewe,but when I went there last week to talk to someone the entire building has been knocked down and had disappeared. My query has now turned into a complaint! Is it me?