Santander down? Current status and problems in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Diane Hellyer (@Postgate) reported 12 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

• 
  welshbird1971 (@welshbird1971) reported 46 minutes ago from Horsham, England

  @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

• 
  Joey Maley (@joeymaley) reported 47 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Queen Rose Daniel (@QueenRose900) reported 5 minutes ago

  @heel_vernon @santanderuk Thats really serious 😞 talk to michal_skyfii on Instagram. he's good on cyber theft recovery, he would help you out

• 
  thanie wilson (@Thanie91) reported 6 minutes ago

  @santanderuk been on hold twice for over an hour each time and have been disconnected! Over 24 hours with no access to my money!!!!!

• 
  Tara Osher (@TaraOsher) reported 7 minutes ago

  @santanderuk hi my mum has been SCAMMED . She’s been holding on phone for nearly 2 hours to report to you. This is UNACCEPTABLE. Shes 83 years old! Terrible service

• 
  MichGagan (@GaganMich) reported 13 minutes ago

  @santanderuk what a **** bank. I’ve been standing in a cue for 42 mins waiting to pay in two checks. One person on the counter while the others **** about and there at least 9 persons waiting to be served. Complete bollocks wasting itr time. **** this I’m off

• 
  thanie wilson (@Thanie91) reported 18 minutes ago

  @santanderukhelp No. The number on the back of the card said you were closed . Absolute digesting service! @santanderuk

• 
  Jonathan Harvey Steer (@harvey_steer) reported 25 minutes ago

  @santanderuk Santanderuk blocked my credit card & harassed me with phone calls & letters because I was £5 overdue. Yes I did forget because I was on jury service for 2 weeks. Shame on you. Such a nasty company.

• 
  Stu Man (@StuMan21953001) reported 25 minutes ago

  @PeterMa33025602 @santanderuk Unbelievable service it would make u think to be honest! I mean maybe it's time to have some cash lying around because without it these guys have full control of us. At least in 1950 there was human interaction and someone would answer with a human response not a script! Fuming!

• 
  Stu Man (@StuMan21953001) reported 26 minutes ago

  @PeterMa33025602 @santanderuk We are pulling our hair out here mate imagine knowing 60 people haven't been paid and that repo agents are at the door due to lazy staff not bothering to just do their job! I have never seen anything like this! We will see what we can do is not acceptable for me or any customer!

• 
  Milony Bezalel 🙋🏽‍♀️ (@melbezalel) reported 28 minutes ago

  @santanderuk your cycle app isn’t working…

• 
  Jackie Wood (@chiccocafe) reported 33 minutes ago

  @santanderuk I want to phone you about my mortgage please your robot is no help