Santander status: access issues and outage reports

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Joey Maley (@joeymaley) reported 37 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Diane Hellyer (@Postgate) reported 56 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

• 
  welshbird1971 (@welshbird1971) reported 57 minutes ago from Horsham, England

  @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Soup Dragon (@SoupySoupySue) reported 4 minutes ago

  @santanderuk @TSB Is Santander down at the moment? I can't log on to online banking and my card won't work on the chip or with the pin. Either in a shop or at a cash machine.

• 
  JulieClaire (@JulieCl76794509) reported 6 minutes ago

  @santanderuk awful bereavement facilities. Mil passed in November. We were promised some savings but been passed about. Not told we needed to send certain ID, filled in paperwork and only came to light when we chased yet again. Its hard enough as it is!

• 
  Kris (@lookitskris) reported 6 minutes ago

  @santanderuk tried all of the above, this has been a recurring problem for months now

• 
  Niall KC Fraser (@EvoNeo32i) reported 10 minutes ago

  @santanderuk really are letting me down. Due a refund after paying off old car. Over a month to get it but it was short. Contacted them and they apologised for THEIR mistake and said it would be in my bank within 3-5 working days… that was 17 days ago and still no refund.

• 
  Anthony (@LDNNI2024) reported 12 minutes ago

  @santanderuk @TSB Got a new card after account was access by fraud, sent new card out then send out numerous PIN numbers!!!!!

• 
  Joanna wight (@DieselbaxiWight) reported 14 minutes ago

  @santanderuk holding for ages. Trying to do payment. Terrible service. Can anyone help please

• 
  Oasis (@Oasisrvti) reported 16 minutes ago

  Want to working in banking with no knowledge? @santanderuk are hiring you x

• 
  JanKrynicky (@JanKrynicky) reported 18 minutes ago

  @santanderuk Having great results thanks to stealing customer's money. But then anyone braindead enough to keep their money with these fascists deserves to have no access to them.

• 
  Jools Parker (@joolsparker) reported 23 minutes ago

  Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

• 
  LouL (@LouiseLight1) reported 24 minutes ago

  @santanderuk is online banking down? Says server can’t be found???