Santander

Is Santander down in Guildford, Surrey, England?

No problems detected

If you are having issues, please submit a report below.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 10/25/2025 18:15

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Website (31%)

    Website (31%)

  2. Mobile App (29%)

    Mobile App (29%)

  3. Transactions (18%)

    Transactions (18%)

  4. Login (16%)

    Login (16%)

  5. Transfer (4%)

    Transfer (4%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

  • welshbird1971 welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • MartinKoss Martin (@MartinKoss) reported

    @santanderuk It is absolutely ridiculous. As an IT person myself, whenever I am working on a database or a database driven system, I have a backup and a contingency sat there waiting to put in place if I’m unable to complete the job in the allocated time. It’s basic IT preparation!

  • benny01020304 Benny Scotland (@benny01020304) reported

    @santanderuk nice one Santander, closing branches left, right and centre yet your app and online banking have both been down for several hours now. Simply not good enough.

  • em7438 Em 🐻 (@em7438) reported

    I know you're aware of your system being down but @santanderuk SORT IT OUT. I HAVE BILLS TO PAY. THIS NEEDS TO BE FIXED. ASAP.

  • sarahdavison_6 Davo! (@sarahdavison_6) reported

    @santanderuk Can’t use app or telephone banking. I need to get to my money! How long will this be down?

  • ames_games83 Ames Games (@ames_games83) reported

    @santanderuk This issue has let payments go out of my account that shouldn't have too would like this resolved once everything is up and running cos now.

  • BenKastro357 It is - what - It is 👀 (@BenKastro357) reported

    So I can’t access any of my account because @santanderuk says I can’t.

  • CMKT2010 RFC NOW THEN FOREVER #5️⃣5️⃣ (@CMKT2010) reported

    @santanderuk Shambles of a bank....maybe stop cutting your staff weekly and you wouldn't have these problems.

  • frodo10121984 Robert Cann (@frodo10121984) reported

    @santanderuk This is unacceptable the fact that online, mobile and telephone services are all down is a joke. How are customers supposed to be able to do anything when you are not there to support?

  • zebradavid Mr David (@zebradavid) reported

    @santanderuk @santanderukhelp I’d seen the messages in your app stating you were doing maintenance of the app, however I think your maintenance has broken the app, I keep getting a sorry something went wrong message when it tried to load, will there be a fix for this please?

  • louiseS22366704 louise S (@louiseS22366704) reported

    @RShak93 @santanderuk It wouldn't let me take money out but let me use my card okay wtf!