Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 03/14/2026 16:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (51%)

    Mobile App (51%)

  2. Website (23%)

    Website (23%)

  3. Transactions (10%)

    Transactions (10%)

  4. Login (10%)

    Login (10%)

  5. Transfer (3%)

    Transfer (3%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

  • welshbird1971 welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Bron93668840 Bron (@Bron93668840) reported

    Hey @santanderuk just been on hold for over an hour only for the phone to be put down on me. I just wanna close my help to buy, please help me to buy! #Santander

  • drgeorgereed Dr Georgina Reed (@drgeorgereed) reported

    @santanderuk arrived at the Plympton branch for my appointment to open a new account for my 10 month old to find it is temporarily closed. Please can you help me rearrange an appointment for Plymouth tomorrow?

  • Barbsms78 Matthew Barber (@Barbsms78) reported

    @santanderuk awful company. Called to speak to someone about a loan today. Talked to me like a fool when asking questions about the approval process??? I’m so sorry for being so foolish and not understanding HOW YOU DO YOUR JOB!

  • stuartholbrook8 Stuart Holbrook (@stuartholbrook8) reported

    Is there a more useless bank than @santanderuk? Sending post to the wrong address, go in branch to get them to correct their error and are sent away as they can’t deal with it. Under current Data Protection regs it’s your duty to correct the information you hold.

  • ZeroToCook selina (@ZeroToCook) reported

    Absolutely TERRIBLE service from @santanderuk Tried to make a large payment via the app. Blocked my account and their helpline doesn't open till 8am. Been trying to contact them for the last 30mins and they won't answer the phone. USELESS - will close account asap

  • DrDuaneRD Duane Mellor (@DrDuaneRD) reported

    So @santanderuk close multiple branches, forcing users online then apps lack basic functionality - forcing users to use web access to account which then needs OTP via their phone. Guess I will be one of many customers looking for a functional bank?

  • AnthonyAbles5 Anthony Ables (@AnthonyAbles5) reported

    The fact that banks don’t transfer money on weekends shows how much more we have to do as a human civilisation. What if people’s family’s are starving and someone sent them money to help. Now they have to wait an entire day. So damn broken.. @santanderuk @BBCNews @elonmusk

  • Suzie_Pearce Suzie Pearce (@Suzie_Pearce) reported

    Thanks @RishiSunak .Myself & husband both SE. #excluded from any seiss/grants,overpaid mortgage throughout Covid,no payment holiday etc but can’t borrow £25k more on mortgage because my earnings are down!Ltv 50%!!But wait…furlough would of been classed as an income @santanderuk

  • Amosffb AMOSFFB (@Amosffb) reported

    @santanderuk please advise free phone number to call customer service. Not paying 0.65p per minute thanks .

  • MissRoseDrama Miss Rose 🎭 📚 (@MissRoseDrama) reported

    If you have @amazon Alexa and haven’t realised you’ve activated voice purchasing, then double check your settings. My poor vulnerable dad (with bad eye and memory issues) didn’t know that he was paying for a service he didn’t need nor want… even @santanderuk staff were stunned.