Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 03/04/2026 17:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (13%)

    Website (13%)

  3. Transactions (11%)

    Transactions (11%)

  4. Login (11%)

    Login (11%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • welshbird1971 welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • cynccrrc etrenal (@cynccrrc) reported

    @racheld21464680 @santanderuk Same issue when depositing

  • MazzardFarm Ruud Jansen Venneboer, Devon (@MazzardFarm) reported

    @AdeMcKenzie @santanderukhelp And that is just one of the challenges. KYC anyone? Banked with @SantanderUK for 19 years with no issues. Ever since they cut the Relationship Manager role it is one big sh**show. And never an apology even

  • ameldridge Ron Milton-Eldridge (@ameldridge) reported

    Santander banking down this evening 🤔 I blame the network @santanderukhelp @santanderuk

  • MeditativeO Naomlax (@MeditativeO) reported

    @santanderuk are there problems with your online banking this evening? Card payments not going through and taking ages to sign into the app. Need to confirm my Tesco's order and it's not verifying my card 🥺

  • lou_xen XenZenLou 🇹🇹 🇦🇺 (@lou_xen) reported

    Santander mobile banking app is DOWN @santanderuk

  • foley_kerry kerry foley (@foley_kerry) reported

    @santanderuk So, can’t pay for my online shopping tonight as I can’t access the app to verify and the OTP is refused (take it that’s due to the issues). Time to move banks had enough of this ‘service’

  • Ripley1979 Marc Ripley (@Ripley1979) reported

    @racheld21464680 @santanderuk Yes, mine isn't working 😕

  • sambucawasevil sam buca (@sambucawasevil) reported

    @santanderuk goes down every week now defo moving my banking !!!

  • AfcKyle91 Kyle B (@AfcKyle91) reported

    Santander App and Card Payments not working! @santanderuk @santanderukhelp

  • CharStarChoules Charlotte Choules (@CharStarChoules) reported

    @santanderuk and what’s worse is I can’t even log on to my online banking to show I can afford to pay for my food or go to a cash point and take it out because it says insufficient funds 🙄 Help!