Is Santander down in Guildford, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Guildford, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (59%)
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Transactions (12%)
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Website (12%)
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Login (12%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
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Santander Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Joey Maley
(@joeymaley) reported
from
Wokingham, England
@santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.
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Diane Hellyer
(@Postgate) reported
from
Horsham, England
Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice
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welshbird1971
(@welshbird1971) reported
from
Horsham, England
@santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Wendy Robertson
(@lifetwicetasted) reported
@santanderuk Hi, Just ordered a new card for debit acc, will the old card have been automatically blocked, or do I need to specifically block it?
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Sam Fowler
(@sam_m_fowler) reported
@santanderuk Not overly impressed with your service for a new customer this pm. 18yo applying for an online student account. Has been asked to supply info but your info upload hub won’t work. One phone call later she’s told to present it to a branch. Nearest 15 miles away. Poor.
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Alice 🌼
(@AChamakh) reported
@santanderuk need to get onto my mobile banking- how long is the app going to be down for?!
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Suzie Pearce
(@Suzie_Pearce) reported
Thanks @RishiSunak .Myself & husband both SE. #excluded from any seiss/grants,overpaid mortgage throughout Covid,no payment holiday etc but can’t borrow £25k more on mortgage because my earnings are down!Ltv 50%!!But wait…furlough would of been classed as an income @santanderuk
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Chris 🎵he’s our number 2️⃣3️⃣🎵
(@bridyid5) reported
@santanderuk Over an hour on the phone, being passed from department to department for nothing. Not one member of staff could help. So thank you for 10+ years, but I’ll be taking my banking elsewhere now. Today was a joke.
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Dr Georgina Reed
(@drgeorgereed) reported
@santanderuk arrived at the Plympton branch for my appointment to open a new account for my 10 month old to find it is temporarily closed. Please can you help me rearrange an appointment for Plymouth tomorrow?
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selina
(@ZeroToCook) reported
Absolutely TERRIBLE service from @santanderuk Tried to make a large payment via the app. Blocked my account and their helpline doesn't open till 8am. Been trying to contact them for the last 30mins and they won't answer the phone. USELESS - will close account asap
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Jayne
(@SteeIey) reported
What year is it? An hour on the 📞 to @santanderuk trying to pay off my mortgage to be told I can only do it by cash or cheque in branch 😳 Cheque? In branch? What, the one you’ve just shut down? AND there’s a £250 account closure fee for the privilege! Pants 👎 Anyway, done 🙌
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Katrina Rose Watson
(@Katrina_Watson) reported
@santanderuk have still not been able to resolve my problem, what a disappointment @santanderukhelp
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@Pascal
(@paskalis) reported
@santanderuk Live chat on your website is rubbish. 20 min on a phone and still waiting. What are you doing?