Is Santander down in Guildford, Surrey, England?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

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Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (42%)

2. 

   Website (25%)

3. 

   Transactions (15%)

4. 

   Login (10%)

5. 

   Transfer (5%)

6. 

   Withdrawals (2%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• Diane Hellyer (@Postgate) reported 8 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

• Joey Maley (@joeymaley) reported 23 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• Stephanie (@saaalliso) reported 4 minutes ago

  @MorganBroadcast @santanderuk you should be ******* ashamed of yourselves for putting the blame of this criminality on the VICTIM and for, when you are more than capable of helping, have done absolutely nothing other than show you don't actually care jack **** about your loyal customers 🖕

• Sonia Jones (@Soniajones1969) reported 6 minutes ago

  @MorganBroadcast @santanderuk This is terrible. I am so sorry this happened. I was planning to move to @santanderuk I won’t now.

• alexm1979🌱 (@TheAstrid79) reported 7 minutes ago

  @MorganBroadcast I hope you get things sorted. Sounds horrendous. Worst thing I ever did was go to @santanderuk. My bank a known for their customer service, can recommend first direct. I won't go anywhere else now.

• 💎 Little Jems 💎 (@Littlejems3) reported 9 minutes ago

  @PeterDbrash @MorganBroadcast Interesting that I can’t now get into the app. It’s ‘timed out’. @santanderuk is this an outage?

• Chris Wynne (@Chr1sWynne) reported 14 minutes ago from Portrush, Northern Ireland

  @MorganBroadcast @santanderuk Oh dear, sorry to hear this. I'd imagine if they have been able to access your mobile banking they have gotten the PIN from there for your card?

• Marjorie Ingall (@MarjorieIngall) reported 16 minutes ago

  @MorganBroadcast This is horrifying. I’m so sorry. I hope shining a light on @santanderuk’s lax security, victim-blaming, and vile customer service helps motivate them to make things right with you and make changes to protect all their customers.

• Alix Traynor (@AlixTraynor2) reported 16 minutes ago

  @agegarton @MorganBroadcast @santanderuk You can't make a formal complaint to the Ombudsman until 8 weeks have passed and you've had a letter from the company (Santander) to say the problem cannot be resolved. Once the Ombudsman takes it on and comes to a decision, that decision is final and you cannot raise it again.

• Deb Burfoot (@clydey1) reported 16 minutes ago

  @MorganBroadcast @santanderuk I'm so pleased that you have this level of support.

• Paul Barker (@PaulBar81542561) reported 16 minutes ago

  @MorganBroadcast @santanderuk How did they reset your online banking, I have the Santander app and it still requires a password to access. Also was your phone not password protected?

• Margaret 💙 🕷 (@Maggiepeggy36) reported 17 minutes ago

  @MorganBroadcast So awful for you. I hope you get full compensation from @santanderuk All good wishes to you.