Santander down? Current status and problems in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Joey Maley (@joeymaley) reported 18 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  welshbird1971 (@welshbird1971) reported 53 minutes ago from Horsham, England

  @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

• 
  Diane Hellyer (@Postgate) reported 59 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashley little (@Ashley_little_) reported 12 minutes ago

  @santanderuk hi I’m disabled and have asked you too offer a service that you offer others and have explained my situation to you and have requested what I need to do too get a bank account and it now looks like you are ignoring me ? . I feel My request is reasonable

• 
  "Grace" (@gracie6home) reported 13 minutes ago

  Second let down of the day. @SantanderUK I requested a contactless disabled card. Was sent a normal one. As I don't have your app (no smartphone) told (via online chat)I have to go to my local branch. Local Branch closed some months ago! Tried phoning hung up after an hour.

• 
  Rob Buckley (@robbuckleyIFA) reported 13 minutes ago

  @santanderuk absolute shambles, got a fraud warning while on holiday this morning 2.5 hrs on the phone and still haven't spoke to a person. Service ?

• 
  Ash 🇬🇧🇻🇨🙎🏾‍♀️ (@Ashbp236) reported 13 minutes ago

  @santanderuk I can’t get into the app. Is there a problem?

• 
  REALMRSOPINIONATED (@MRSREALOPINIONS) reported 13 minutes ago

  @Jewelisgold @HalifaxBank @santanderuk punished me for fraudulent abroad transactions absolutely destroyed my faith in banks I had been with them since they was abby national they just greedy fat cats who dont care about customers but Halifax are more than helpful amazing customer service xx

• 
  Sean Tuaima (@SeanTuaima) reported 14 minutes ago

  @santanderuk I am a very new customer to Santander Bank UK and I have already had problems trying to register for online bank, I cannot get my Password and security registered or accepted over numerous attempts, please can someone help me with this?

• 
  Bertie Bear (@B3arBertie) reported 15 minutes ago

  @lukeaaronmoore @santanderuk Switched to First direct about three years ago. They haven’t let me down yet.

• 
  Alex 🌸 (@AlexXCass) reported 16 minutes ago

  Been with @santanderuk all my life and absolutely APPALLED by the service of one rude staff member at the Hartlepool branch today when dealing with an issue with the cash machines. Will be moving banks now, sick of the terrible level of service received along with the audacity

• 
  Jackie Bishop (@JackieB08548577) reported 20 minutes ago

  @santanderuk my husband had a card payment declined so he used another account with a different bank to pay. 5 mins later my husband got a fraud message about the payment he tried to make, nobody is answering the phones! Please help to sort.

• 
  wendy gordon (@weny62) reported 21 minutes ago

  @santanderuk I have just spent over 40 minutes on hold to have the phone put down on me when it was finally answered.