Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 02/18/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Transactions (25%)

    Transactions (25%)

  2. Login (23%)

    Login (23%)

  3. Website (21%)

    Website (21%)

  4. Mobile App (19%)

    Mobile App (19%)

  5. Withdrawals (6%)

    Withdrawals (6%)

  6. Transfer (6%)

    Transfer (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • welshbird1971 welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Walks_Luke Luke Walker (@Walks_Luke) reported

    @santanderukhelp 15:58 Exactly 3 Hours Waiting @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Support Ever

  • maestropetr76 petr h (@maestropetr76) reported

    @santanderuk Trying to pay of balance on my barclaycard using Santander master deb. So select amount confirm payment in Santander app..processing And error card payment denied by card issuers. What is going on. Never had issues before. Unacceptable

  • Walks_Luke Luke Walker (@Walks_Luke) reported

    @santanderukhelp 16:58 4 Hours & STILL Waiting Another Working Day Wasted … @santanderuk <——- Worst Bank EVER @santanderukhelp <——- LITERALLY The Worst Customer Support Ever

  • jamie14smith james 🇬🇧💙⚽ (@jamie14smith) reported

    @santanderuk is Santander free phone down to transfer money

  • adrianJunk1 adrian Junk (@adrianJunk1) reported

    @santanderuk Hi santander I download an update for my mobile banking but It won't not let me log in why is this

  • lherbert09 Lisa Herbert (@lherbert09) reported

    @santanderuk Can you help? I tried to deposit cash today at 2 branch ATMs and neither would accept cash deposits. Do I have to physically go into the branch to do this?

  • FormulaLunch Formula Lunch (@FormulaLunch) reported

    @santanderuk Why the hell is your online banking site not working. Tried to pay the CC this morning...tried tonight and still it shows an error! If you don't want paying fine but I tried, several times.

  • desire42012 Jojo (@desire42012) reported

    @santanderuk is your mobile app down unable to access bank account online 😠

  • JohnCarvey4 John Carvey (@JohnCarvey4) reported

    @santanderuk I have just been into my local branch (Angel, London) to deliver mail for a fake account opened at my address but in a different name. The bloke literally said 'what do you want me to do about it?' and refused to even accept the letters with a PIN code and log in

  • ffyrestarr Stephanie Lewis (@ffyrestarr) reported

    @will_hawtin @santanderukhelp @santanderuk That's awful. Anyway of reporting to police instead?