Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 12/11/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (43%)

    Mobile App (43%)

  2. Login (24%)

    Login (24%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

  • welshbird1971 welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • BrowZeR19 BrowZeR (@BrowZeR19) reported

    @BBCNews @santanderukhelp @santanderuk and of course, the helpful online bot refers customers to online banking to get help 🙄

  • Fay52612049 Fay (@Fay52612049) reported

    @santanderuk How long until this is fixed? It has been down for hours

  • mansipatellx Mansi (@mansipatellx) reported

    @santanderuk imagine being a BANK but your customers can’t access their money 🤡

  • Rachel23989 Rachel (@Rachel23989) reported

    @santanderuk Can you please give us an idea of how long this **** up you’ve made is going to take to fix?

  • TheFibroidPuppy Skinny Angry Bastard Viking (@TheFibroidPuppy) reported

    @santanderuk Are your cash points working?

  • AMFRobertson Amanda (@AMFRobertson) reported

    @TheFibroidPuppy @santanderuk They suggest using another bank's ATM - some customers are still having problems.

  • NickLockyer Nick Lockyer (@NickLockyer) reported

    @will_hulse @santanderuk Not untypical for a complicated IT issue. Doesn’t mean it is a malware attack specifically. Could be as simple as a database problem, and they’re doing everything necessary to bring it back. Unless HCL are involved and they’re trying to mobilise knowledge from onshore IT

  • TheSoupNazi2 The Soup Nazi (@TheSoupNazi2) reported

    @santanderuk Santander have told BBC news that card payments are working as normal and ATM network is 'operational'. That certainly wasn't the case this morning. Is this now true or simply more misleading and blatantly false information?

  • Sarah_Brimble Sarah brimble (@Sarah_Brimble) reported

    @KuyaMaxy @santanderuk That's understandable but when you can't access your own money it's beyond a joke... Tried ringing to transfer money to a different account and can't do that either! My card won't even work to buy things!

  • charteredtax Mark McLaughlin (@charteredtax) reported

    @santanderukhelp @santanderuk Online banking has been down all day. Absolute shocker.