Santander down? Current status and problems in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (38%)
• Website (27%)
• Transactions (18%)
• Login (11%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Diane Hellyer (@Postgate) reported 26 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

• 
  Joey Maley (@joeymaley) reported 44 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Ellison (@mark_a_ellison) reported 9 minutes ago

  @lynseyhooper @santanderuk They hoping you put the phone down

• 
  Arad (@arad_shah) reported 9 minutes ago

  @santanderuk your bike docks are so ******* unreliable, one week I need a bike your **** always bugging suck ur mudda

• 
  Charlie Clark (@charliewarz) reported 11 minutes ago

  @santanderuk your Customer service is beyond a joke. Locked out of our whole internet banking because you didn’t like a payment that wasn’t large and to someone we pay regularly. Called the num on block mess, it was closed. Colleague now saying we should have called a diff num

• 
  Jamie Cochrane (@JamieCochrane18) reported 13 minutes ago

  @santanderuk what the heck is going on with you customer service lines

• 
  Harry Baxter (@Harry_Baxter1) reported 15 minutes ago

  @santanderuk seem to have gone from the best to the worst customer satisfaction for existing customers...

• 
  Taylor Michael (@TaylorM12019604) reported 16 minutes ago

  @santanderuk it’s giving me an error message when I try log onto online banking, why?

• 
  HTAFC (@Bigdave1227) reported 19 minutes ago

  @santanderuk Is there a problem with the business web site?

• 
  Leanne (@LeanneSmartie) reported 21 minutes ago

  @santanderuk a payment has gone through twice to my credit card when one said on the app it hadn’t gone through it is now showing as pending and taking my account overdrawn can you please help?

• 
  Charlotte Ridgwell (@lottie81) reported 25 minutes ago

  @santanderuk my 15yr old son is trying to open a mini current account online but you keep asking for two forms of ID. He has sent his passport but doesn’t own a driving licence or tax return letter. Please help

• 
  Suzanne💙 (@suzywosit) reported 26 minutes ago

  @santanderuk my elderly mum has lost her bank card. She needs it canceled and a new one issued. The number she called is ringing out. She doesn't have online banking. Help!