Is Santander down in Guildford, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Guildford, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (42%)
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Website (25%)
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Transactions (15%)
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Login (10%)
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Transfer (5%)
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Withdrawals (2%)
Community Discussion
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Santander Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Joey Maley
(@joeymaley) reported
from
Wokingham, England
@santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.
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Diane Hellyer
(@Postgate) reported
from
Horsham, England
Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice
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welshbird1971
(@welshbird1971) reported
from
Horsham, England
@santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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alison m
(@aj1_uk) reported
Spent a long time today supporting dad opening accounts on @Nationwide online banking. Their platform is awful, as bad as @santanderuk . Not intuitive at all, customer journey clunky, and changes not real time. he’d already wasted 2 hours trying to sort it on his own
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ADL
(@dAndyHiwayman) reported
So to change an account to a joint account @santanderuk want us to send a form with lots of personal info and scans of passports and DLs through the post. Won’t do it in branch and no appointments available until March. Utterly terrible customer service.
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Jane Wilson
(@wil53907337) reported
@santanderuk Don’t you mean be destitute we keep your money share your data with criminals excluding customers from accounts & money close and block accounts as conspiracy well done enjoy carry on supplies on data to criminals
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Sheila kirkby
(@kirkbysheila28) reported
@santanderuk is there a problem with the app because Face ID isn’t recognising me and when I type in my pin nothing happens?
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Lukey P
(@lpimages_luke) reported
@santanderuk You have notified my you are closing my business account without giving any reason, when I called and requested to keep ot open until the new financial year (as I have invoices pending) The op just repeated the date it will be closed! Awful customer service!
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Aaron Bowater
(@AaronBowater) reported
Very panicked after stressful call with @santanderuk cycles. App says bike not docked. Bike now not at dock. Phoned to report and threatened with hundreds of pounds worth of charges and fines. Use this service twice a day to commute and cannot believe how they treat customers
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Amanda Boyle OBE 🦕
(@nowaffle) reported
OMG… is there is a worse bank for business than @santanderuk? Apparently, it takes FIVE WORKING DAYS to update their systems. Banking like it’s 1999?
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jackie 🦔
(@Cailleachjack) reported
@santanderuk I need help please !
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Gillian Snape 🇪🇺🌻
(@agitatedduck) reported
@santanderuk just to say the counter staff at the Leeds branch were wonderful today. I was there to close an account and it took a while so I could observe the kindness and patience every customer was given.
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Daliah Pietersen
(@DaliahPietersen) reported
@santanderuk Your Boosts may be useful but not when one has to log into their mobile banking then again into Boosts. It's a real pain while trying to pay at the cashier's or self service holding up other people behind. Why can't it be an app on its own?