Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 03/10/2026 08:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Website (23%)

    Website (23%)

  3. Login (12%)

    Login (12%)

  4. Transactions (11%)

    Transactions (11%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (1%)

    Transfer (1%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • _DarrenMcgregor Darren Mcgregor (@_DarrenMcgregor) reported

    @santanderuk But yet this morning when I made you aware you told me there's no known issues and to contact your very busy phone line for help 🙄

  • 92to1 hamstrung (@92to1) reported

    @santanderuk So what were the issues ? What caused it ? Was it the same as the outage in May ? Think of the embarrassment for people in shops not able to pay...it's not just about compensation for charges you know. What others banks have had 2 major outages in 6 months ?

  • leckthesimp Leck (@leckthesimp) reported

    @SafcMicky @santanderuk if it helps Ive found transfers via bank to be working - just nothing else (idk if this helps or not but I hope it does)

  • Ladyd23Debra Debra Leigh (@Ladyd23Debra) reported

    @santanderuk It’s still not working for online payments / not good Santander - terrible service. It needs to be addressed and it seems it’s MasterCard - they should be held accountable for this ! People need their money and for it to work. I rang yesterday I was told to keep trying !!

  • LFoude la foude (@LFoude) reported

    @santanderuk my gf has been waiting to speak to someone to report a fraud for more than 2hours now. Brilliant customer service! It’s a joke! We have been scam by a travel agent (@lastminute_com 👀) and now the bank is useless

  • Uncivilzation Adam Robson (@Uncivilzation) reported

    @santanderuk **** bank, glad you froze and closed my accounts. I don’t have to give you a single penny anymore 👍 hope everyone leaves and you go into administration.

  • LizMolondon Liz Moloney (@LizMolondon) reported

    @santanderuk You sent me a message after I attempted to make a purchase twice last night. Can't get an answer why. Is it related to issues?

  • EmmaHM83 Emma (@EmmaHM83) reported

    @santanderuk Does this mean it's working again and my card won't keep getting declined?

  • stokey_wayne Wayne Salt (@stokey_wayne) reported

    @santanderuk When are these issues going to be resolved? Been ongoing all day?!

  • NSFtwerk GTTO 🗳️ (@NSFtwerk) reported

    @santanderuk If I block you why do you keep coming back??!