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Santander

Santander down? Current status and problems in Guildford, Surrey, England

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  • 38% Mobile App (38%)
  • 25% Website (25%)
  • 18% Transactions (18%)
  • 11% Login (11%)
  • 5% Transfer (5%)
  • 2% Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • joeymaley
    Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • Postgate
    Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

  • welshbird1971
    welshbird1971 (@welshbird1971) reported from Horsham, England

    @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • NicolaFarmer57
    Nicola Farmer (@NicolaFarmer57) reported

    @santanderuk @santanderukhelp Access has been denied to my account. I spent 12 mins at 13:25 listening to banal music and announcements. No one from your security team has called me. I’m waiting on the phone again, though I’m sure that home workers will be watching tv at 19:09 😡

  • Eeb_eimaJ
    JBee (@Eeb_eimaJ) reported

    @santanderuk 46 minutes and still on hold ……. Just the one person working today ?

  • martin01743005
    martin (@martin01743005) reported

    @santanderuk Santander has shown little empathy for my situation and although multiple notes have been left on my account I have seen no effort from santander to help me in this situation.

  • tammymayes1
    tammy mayes (@tammymayes1) reported

    @santanderuk what is going on ? i can not ring u it tells me to do it online yet u blocked my online account last night to protect my account n ur chat bot don't understand that i need to talk to someone. n can not help me on line so what am i suppose to do ? i need to get on.

  • tay_knm
    Tay (@tay_knm) reported

    **** @santanderuk worst bank ever

  • jennzahling
    Jennzah 💀 Pre-order DIG TWO GRAVES 💀 (@jennzahling) reported

    wow, @santanderuk really has the worst customer service. locked down our account and told us we can't have it unlocked untill we visit a branch in the UK -- we live in the USA! why can't you help us over the phone - we were on hold for THREE HOURS?!

  • Scottmaintain
    Scott Maintenance (@Scottmaintain) reported from Rickmansworth, England

    @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

  • DragonSprite
    Sarah Plant (@DragonSprite) reported

    @santanderuk I'd closed an account with Santander probably around 7-8 years ago, would I be classed as a new customer if I switched? Nationwide didn't classify me as a "new customer" after moving away 5 years earlier 😕

  • FrankChoiceComm
    Frank Choice Comms (@FrankChoiceComm) reported

    @santanderuk hi there, I’m trying to sort repayment of the BBL and in all your instructions you dont actually tell us what name appears on the account I need to make the payment to. Please can someone help?

  • richardvadon
    Richard Vadon (@richardvadon) reported

    I set up an account from my son when he was born with Alliance and Leicester (Now part of @santanderuk) He starts at University this weekend but @Santander say they have no record of the account despite us having the paperwork. Hmm I can’t help feel I’ve been cheated.