Santander

Is Santander down in Guildford, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Guildford, Surrey, England 02/25/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Transactions (12%)

    Transactions (12%)

  3. Website (12%)

    Website (12%)

  4. Login (12%)

    Login (12%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • Postgate Diane Hellyer (@Postgate) reported from Horsham, England

    Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • BRUMSTOKIE Duncan 🇵🇸 Still Socialist Tired of Lies! (@BRUMSTOKIE) reported

    @santanderuk Has a contact line that takes hours to access then sends you down a dead line! I have money. I work! Who gave you the right to deny payment from MY ACCOUNT! I'm in credit with all accounts and the one I am tying to make payment to is a nationally recognised account!

  • Giffendulum Tequila Sunset (@Giffendulum) reported

    @santanderuk hello! If I've been scammed by someone, is there a way you can help get me that money back from their bank account, or report the bank account so they cannot do it to someone else?

  • cogitoergosumok David (@cogitoergosumok) reported

    @rupertclash @santanderuk I'll be voting with my feet soon too. Terrible bank and rubbish customer service.

  • jmfcampbell Jade Barnett (@jmfcampbell) reported

    Me: *Tries to purchase clothes in shop @santanderuk: *card blocked Santander: *use our online forum to help you restore access Santander online: We dont’t understand, call us to restore access Santander call: *Call wait time is over 2 hours Ahhhhhhhhhh 🤬

  • ceripughxx Ceri Pugh (@ceripughxx) reported

    @santanderuk are you having security issues today ? Been holding on phone for over an hour! Help please

  • Rorflem Rory Fleming (@Rorflem) reported

    @BBCNews @SkyNews have you been made aware of the issues customers with @santanderuk card payments both contactless and chip and pin. Any other banks affected?

  • EmilyG_F Emily 💙 (@EmilyG_F) reported

    @santanderuk my husbands card has been declined with available funds. Waiting to talk to customer services for 1.5 hours with an extra cut off for good measure - shocking customer services.

  • pammadbutkind pam (@pammadbutkind) reported

    @santanderuk why on earth don’t you acknowledge card issues on here ??? Poor customer service

  • heaven_eco Eco Heaven (@heaven_eco) reported

    @santanderuk are you having issues with Mastercard debit cards not working? Mine was declined and asking for authorisation today.

  • jorgextoddx Joanne Todd (@jorgextoddx) reported

    @santanderuk problems after problems with this bank card payments not working again this is a regular thing with this bank it’s happened to me at least 4 times in 6 months so monday my account with u shall be closed full stop it’s embarrassing and im not happy