Santander status: access issues and outage reports

Problems in the last 24 hours in Cowes, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Cowes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Cowes, England

Latest outage, problems and issue reports in Cowes and nearby locations:

• 
  Neil Mead (@neilmead) reported 40 minutes ago from Fareham, England

  Been an @Barclays customer for over 30 years. Love the online banking (they one of the first) and app, but the chat and video call functions are hopeless. Only want to open an account for my daughter, but too difficult. Going to @santanderuk now instead.

• 
  Lauren (@pillsnthrills_) reported 48 minutes ago from Portsmouth, England

  It’s my understand that you can be in possession of a Help to Buy ISA AND a LISA, but can only use the government bonus from just the 1 account. Is this still correct? Friend was told by a staff member at @santanderuk branch that this is wrong ?? @MartinSLewis

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pumblechook (@pumblechook) reported 6 minutes ago

  @santanderuk what ridiculous chat service on the mobile phone app! I used the chat service yesterday afternoon.... it was replied to this morning! Completely unacceptable and unprofessional service!

• 
  Lucy Cawley (@LucyCawley3) reported 7 minutes ago

  How long bankin down 4 @santanderuk

• 
  JDub🏴󠁧󠁢󠁥󠁮󠁧󠁿✊🏻🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 9 minutes ago

  @santanderuk @TSB @santanderuk SORT YOUR CHEQUE DEPOSIT FROM PHONE ISSUES, THE SCANNING NEVER FKN WORKS!!!!!!

• 
  Nick (@petch_nic) reported 13 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  Glenn Clark (@mobroglenn) reported 13 minutes ago

  @santanderuk Thats the point. I dont want to have to call someone due to anxiety issues I have. Surely you have an accessible option to have online chat?

• 
  Sohail Lamvel (@Lamvel) reported 16 minutes ago

  @santanderuk How can I unblock my world elite credit card without having to call? Seems like a block that only CS can remove?

• 
  Sports Takes (@nfl_seahawks00) reported 16 minutes ago

  @santanderuk The only problem is that this is a closed account from years ago. Would I be able to resolve this in the bank

• 
  Garry Peat (@RidgewayRam) reported 20 minutes ago

  @santanderuk This continued for a further 24 hrs with over 35 new accts being opened. I, therefore, had to call to explain the situation. The call handler was helpful and said he would close the new accts but I was staggered that as a customer facing employee he was not aware of the situation

• 
  KrisMearns (@MearnsKris) reported 20 minutes ago

  @SickSide3 @santanderuk Now he’s 16, he’ll likely need photo ID more and more. He’s of working age, so good time to sort out photo ID for him. Bus pass? Rail card? Passport? He has none of these?

• 
  Ash 1974🔴🏐 (@andy_horner) reported 22 minutes ago

  @santanderukhelp @santanderuk @bancosantander This is the worst bank for customer service I have ever had the misfortune to deal with!!