Santander status: access issues and outage reports

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Portsmouth, England

Latest outage, problems and issue reports in Portsmouth and nearby locations:

• 
  Lauren (@pillsnthrills_) reported 15 minutes ago from Portsmouth, England

  It’s my understand that you can be in possession of a Help to Buy ISA AND a LISA, but can only use the government bonus from just the 1 account. Is this still correct? Friend was told by a staff member at @santanderuk branch that this is wrong ?? @MartinSLewis

• 
  Neil Mead (@neilmead) reported 27 minutes ago from Fareham, England

  Been an @Barclays customer for over 30 years. Love the online banking (they one of the first) and app, but the chat and video call functions are hopeless. Only want to open an account for my daughter, but too difficult. Going to @santanderuk now instead.

• 
  Sarah-Jane Finch (@formula1girl) reported 28 minutes ago from Eastleigh, England

  @santanderuk why is it SO hard to log into your budget planner??? I even reset my password and it still won’t let me in. It’s no good emailing telling me to fill it in if you can’t access it 😡

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  M.D (@Only1MaxyD) reported 4 minutes ago

  @santanderuk Hello, this is what I mean, rather than the customer have to subtract and do a calculation, can this current spend value be shown?

• 
  Gray Schofield (@gray_schofield) reported 7 minutes ago

  @santanderuk I opened a cash Isa on 29th April with the plan to transfer an Isa into your account. I was told I'd get a two letters for my log in details in 7 days which I still haven't received. I was told I would get a £200 evoucher for doing this. Now you've ended this offer

• 
  Technicslover (@technicslover) reported 10 minutes ago

  @hnjsamuels @santanderuk I can't deal with them on the phone until I create a "voice password" Tried 10 times and it didn't like my Scottish accent. Closed my account and moved on. **** em.

• 
  name pending (@wozeruk) reported 10 minutes ago

  @santanderuk I need some help. I have been rejected for a basic bank account but by law you after accept me underpayment account regulation 2015 you are designated by HM treasury and must offer a basic account I fit the criteria can somebody help me with this inquiry

• 
  Aluminium Frank (@aluminiumfrank) reported 10 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps

• 
  dazz ii am (@dazzgedd73) reported 11 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  Ilikefilmme (@Ilikefilmme) reported 15 minutes ago

  @santanderuk Can you please furnish me with a direct number or email address 4 the vulnerable customer team please as 1 of your staff members insisted on asking my dying mother 2 tell her the last payments she made as a security check even though she was itold thats not possible

• 
  shaun Murray (@shaunpmurray49) reported 15 minutes ago

  @hnjsamuels @santanderuk Banks are a pile of **** never open when normal people work

• 
  Oasis (@Oasisrvti) reported 21 minutes ago

  @santanderuk hope the financial conduct shuts you down for the way you do business utterly ******* disgusting, train yourself, sort your systems, do your job! Absolutely abysmal

• 
  Tyler (@Empty_With_You) reported 22 minutes ago

  @santanderuk It’s not even the lack of advanced notice (which is horrific) it’s the fact that I’ve apparently not had access to my money since 18th yet nothing has been said to me, nor does the app reflect this. I’ve called the number & that hasn’t helped. I’m switching my bank.