Santander status: access issues and outage reports

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Portsmouth, England

Latest outage, problems and issue reports in Portsmouth and nearby locations:

• 
  Neil Mead (@neilmead) reported 21 minutes ago from Fareham, England

  Been an @Barclays customer for over 30 years. Love the online banking (they one of the first) and app, but the chat and video call functions are hopeless. Only want to open an account for my daughter, but too difficult. Going to @santanderuk now instead.

• 
  Lauren (@pillsnthrills_) reported 53 minutes ago from Portsmouth, England

  It’s my understand that you can be in possession of a Help to Buy ISA AND a LISA, but can only use the government bonus from just the 1 account. Is this still correct? Friend was told by a staff member at @santanderuk branch that this is wrong ?? @MartinSLewis

• 
  Sarah-Jane Finch (@formula1girl) reported 57 minutes ago from Eastleigh, England

  @santanderuk why is it SO hard to log into your budget planner??? I even reset my password and it still won’t let me in. It’s no good emailing telling me to fill it in if you can’t access it 😡

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sorare Rhino (@FifaThing) reported 5 minutes ago

  Update day 7 @santanderuk have proved they are a joke of a bank and allowed a company @AirFranceUK @airfrance to take money out of my account for a service (flights)not provide any flights or confirmation regarding flights but because its not the banks money they are ok with it

• 
  Lucy Cawley (@LucyCawley3) reported 6 minutes ago

  How long bankin down 4 @santanderuk

• 
  BigBadBob (@Bobbadbig) reported 6 minutes ago

  @MsSC1986 @santanderuk Car *** was the same. Handed car back, started getting letters about arrears and dire consequences for credit rating. "Oh just ignore that, the system sends letter it's not supposed to. It's a known bug". Well ******* fix it then! Piss poor and a very poor advert for yourselves

• 
  mia - working in Mental health peer support. (@Mia10975) reported 7 minutes ago

  @santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'

• 
  @roadworksauditoruk (@roadworkauditor) reported 9 minutes ago

  Very poor customer service @santanderuk - my x had her phone & purse stolen in London 2 weeks ago New card & 2 letters due in 4 working days but took 6 but @santanderuk didn’t register her phone number so locked the account & now she having to wait at least 4 working days more!

• 
  Chezzy Rezzy (@ChezzyRezzy) reported 12 minutes ago

  @santanderuk every time I log into your **** app it demands that I verify my identity. I spend 5 minutes doing so and every time get an error message. Sort it out or I'll take my money elsewhere.

• 
  AP (@andyparsons3) reported 13 minutes ago

  @santanderuk dreadful service, international payment = a 25 mins phone call, 31 questions, endless ‘let me check’ and now my account is blocked whilst I wait for your ‘back office’ to do some more checks, I’ll just wait for you shall I? Or use another provider………

• 
  Ian Cranston (@cranston65) reported 16 minutes ago

  @santanderuk @santanderukhelp perhaps you could explain an issue I still have with international transfers - there appears to be no way to see transfers that are currently processing or are pending - these MUST be clearly & easily visible against my account

• 
  Ali (@callyoubetty) reported 18 minutes ago

  @santanderuk It takes forever to take a photo the app accepts. I'm starting to whoever designed it hates Santander. I only keep the account for receiving and paying cheques. There's no point sending a DM as I can't see what you could do. Please just tell the relevant person to fix it. Thanks.

• 
  fiona landmann (@fifi758) reported 22 minutes ago

  @santanderuk so almost week 3 of trying to get my issue resolved, phone calls, messaging, emails still nothing ! A complaint was raised by one of your colleagues last week and now I have a wall of silence? Somebody please respond ?