Santander status: access issues and outage reports

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Portsmouth, England

Latest outage, problems and issue reports in Portsmouth and nearby locations:

• 
  Sarah-Jane Finch (@formula1girl) reported 3 minutes ago from Eastleigh, England

  @santanderuk why is it SO hard to log into your budget planner??? I even reset my password and it still won’t let me in. It’s no good emailing telling me to fill it in if you can’t access it 😡

• 
  Lauren (@pillsnthrills_) reported 5 minutes ago from Portsmouth, England

  It’s my understand that you can be in possession of a Help to Buy ISA AND a LISA, but can only use the government bonus from just the 1 account. Is this still correct? Friend was told by a staff member at @santanderuk branch that this is wrong ?? @MartinSLewis

• 
  Neil Mead (@neilmead) reported 15 minutes ago from Fareham, England

  Been an @Barclays customer for over 30 years. Love the online banking (they one of the first) and app, but the chat and video call functions are hopeless. Only want to open an account for my daughter, but too difficult. Going to @santanderuk now instead.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝐮𝐧𝕩𝐪. (@uniiqverse) reported 5 minutes ago

  @santanderuk Issue is why are you not giving away money like your mate @AskNationwide

• 
  Laura odell (@lauraodell13) reported 5 minutes ago

  @santanderuk I have been trying to contact customer service for a few days now, my account has been blocked. Please can someone contact me asap

• 
  Simon (@aSimonDavies) reported 7 minutes ago

  @santanderuk how does a customer contact you about a stolen card when your phone centres are closed?

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 7 minutes ago

  @HWarlow @santanderuk I`ve heard in the past that Santander is totally RUBBISH (And that`s the polite version) when it comes to dealing with the estates of the dead which really doesn`t help the bereaved

• 
  Mattster (@MattsterT3) reported 9 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Tim B. (@The_Swell_Shark) reported 11 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  shaun Murray (@shaunpmurray49) reported 11 minutes ago

  @hnjsamuels @santanderuk Banks are a pile of **** never open when normal people work

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 12 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  100 (@GhostNoFace0101) reported 13 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  NewCom Debt (@NewComDebt) reported 16 minutes ago

  @santanderuk @santanderukhelp They are receiving help from us as a Debt Advice Charity - we have the Authorisation etc - we just need to send you information electronically like we do with other banks like HSBC who have an email companies like Cabot or Lowell...