Santander status: access issues and outage reports

Problems in the last 24 hours in Chesterfield, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chesterfield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Chesterfield, England

Latest outage, problems and issue reports in Chesterfield and nearby locations:

• 
  ⚔️⚔️⚔️⚔️ (@Ijblade) reported 49 minutes ago from Sheffield, England

  @santanderuk is there anyone actually working in call centre. On phone at 8 and still cant get through

• 
  Lorraine Fox (@LozFox1) reported 53 minutes ago from Sheffield, England

  Why can I not get into my online banking app @santanderuk it just keeps freezing on the login page after I enter my pin. There doesn’t appear to be any way to close down or log out!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MH (@MhMyxacc444) reported 7 minutes ago

  @LDNNI2024 @santanderuk @TSB I’ve made 2 complaints. No ref numbers for either of them and coming up for a month of no access to by online banking. They are a **** show

• 
  AnnRaj (@anandhichetlur) reported 8 minutes ago

  @santanderuk not able to access the account online. can you help pl

• 
  steven jackson (@Archtech_design) reported 9 minutes ago

  @santanderuk Unfortunately she has tried that your colleagues offer no solution other than cancel the card she is waiting for and Santander will issue another one! In essence she hasn’t had access to her own money why for 2 weeks now!! Do you think that is acceptable?

• 
  Alan (@metalheed) reported 10 minutes ago

  @santanderuk Tried every day got 20 days and it still won't take a picture of my passport. At this point it's easier to just move to a new bank. It's shameful that your technology is so bad I can't access my own account

• 
  Peter Oakley (@agentoakley) reported 12 minutes ago

  @santanderuk I signed up for new bank acc. with £100 Amazon reward in Nov. Haven't received voucher, despite confirming with Santander support that fulfilled t&C's. Appears error on initial sign up so acc. wasn't active until dec. Error code bi_0023. Please help

• 
  Technicslover (@technicslover) reported 12 minutes ago

  @nickkeca @santanderuk blocked my credit card for buying something from a supplier I'd used before and I authorised it with my fingerprint on the app. They still thought it was fraud. Then took hours to sort out. I need a new credit card provider as this is just over the top ****.

• 
  Oasis (@Oasisrvti) reported 14 minutes ago

  Customer service of @santanderuk is giving little Britain

• 
  Alphabet Soup (@Alph4betSoup) reported 16 minutes ago

  @sailingbikeruk @santanderuk Ofc, KYC = 'Know Your Client' - its a form of checks that that those handling funds (banks, exchanges, legal sector, estate agents etc) are supposed to undertake in order to provide the service legitimately. Most commonly to prove identity, but also to provide legitimacy of funds

• 
  Mellissa Timms 🖤 (@mel5kijones) reported 17 minutes ago

  @santanderuk been trying to use the Sandi service on my app since yesterday afternoon but it keeps advising me that it’s experiencing some issues and to try again later. Is this a known problem? I’ve done recent update, cache clear and reinstalled. Also tried this on laptop

• 
  jennifer jareau’s kid (@JEMlLY4EVER) reported 18 minutes ago

  Ugh why must the @santanderuk @santanderukhelp app be down and not working 😔