Santander status: access issues and outage reports

Problems in the last 24 hours in Burgess Hill, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Burgess Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Burgess Hill, England

Latest outage, problems and issue reports in Burgess Hill and nearby locations:

• 
  Richard #GoneSailing (@RichardCR56) reported 20 minutes ago from Worthing, England

  @santanderuk The worst #bank in the UK. No branches open, so no, what you might call #customerservice. Left the thieving #Lloyds only to find different problems.

• 
  Diane Hellyer (@Postgate) reported 23 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Better call Paul (@globelimper) reported 4 minutes ago

  @santanderuk customer service really is appalling. 15 minutes on hold populated by attempts to stop the call followed by having the phone out down on me. Start again.

• 
  Darren Smith (@darrensmithmda) reported 5 minutes ago

  @santanderuk 0 response rate and 0 customer care. They dont care about Businesses.

• 
  Kieran O'Gorman (@KieranOGorman11) reported 8 minutes ago

  @santanderuk do you EVER answer your damn phones!!!! Service is appalling, shows what contempt you have for your customers!!!!

• 
  JD Moran (@j_d_moran) reported 9 minutes ago

  Gotta love calling @santanderuk and having to speak to an awful Tory boasting about the inept and ineffective handling of the cost of living crisis

• 
  Amanda Boyle OBE 🦕 (@nowaffle) reported 14 minutes ago

  Down a rabbit hole, dealing with “Complaints Service Manager Simplification and Client Experience”. Can anyone at @santanderuk translate please? The experience is awful BTW @AnaBotin

• 
  Cyclefree (@Cyclefree2) reported 14 minutes ago

  @santanderuk Why is your customer service SO APPALLING! Impossible to get through by phone to anyone who knows what they are talking about.

• 
  1st Choice Plumbing (@MoPlumber) reported 16 minutes ago

  @santanderuk #noservice Have been on hold for more than 29 minutes now. You obviously have no staff on the phones. Pathetic service if you can call it that.

• 
  Darren Smith (@darrensmithmda) reported 17 minutes ago

  @santanderuk Whats the point of a Twitter chat service when the response is “ we can’t assist as its not secure”?? Another example of the disgraceful service. @santanderukhelp @santanderukbiz

• 
  K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏻 (@IVFBabyOnBoard) reported 20 minutes ago

  Hi @santanderuk I’m trying to amend a standing order online, but can’t, getting an error saying payee name isn’t right, however I’m not even trying to change the payee name (nor is it even an option to). Any ideas? Can I amend this over the phone?

• 
  sarah louise lyons (@sarloulyons) reported 23 minutes ago

  @santanderuk is there an issue with you banking app I have been trying to log in all day without success?