Santander status: access issues and outage reports

Problems in the last 24 hours in Burgess Hill, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Burgess Hill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Burgess Hill, England

Latest outage, problems and issue reports in Burgess Hill and nearby locations:

• 
  welshbird1971 (@welshbird1971) reported 6 minutes ago from Horsham, England

  @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

• 
  Diane Hellyer (@Postgate) reported 18 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

• 
  Richard #GoneSailing (@RichardCR56) reported 42 minutes ago from Worthing, England

  @santanderuk The worst #bank in the UK. No branches open, so no, what you might call #customerservice. Left the thieving #Lloyds only to find different problems.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  clayton king (@king_clayton) reported 2 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info

• 
  Clippz (@Clippz) reported 2 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  Martin Hughes (@MartinH01846340) reported 3 minutes ago

  @santanderuk @TSB God help the customers. Closing all their branches.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 7 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  AP (@andyparsons3) reported 10 minutes ago

  @santanderuk @santanderukhelp so after contacting me you still couldn’t help me either - 8 hours blocked accounts for no reason, no support, no customer services - appalling absolutely appalling service

• 
  Michael Cleaver (@macleaver7) reported 10 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Tim B. (@The_Swell_Shark) reported 10 minutes ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  rhoda roberts (@adhorstrebor) reported 12 minutes ago

  @sharrond62 I just had to tussle with @santanderuk when my 74 year cousin had huge problems downloading their app. After hours and hours of trying and battling AI for him, he was told to go to branch (50mile roundtrip)😬eventually got £200 compensation but I still had to take him 🤬🤬🤬

• 
  AniaK (@AnAgedBrummie) reported 12 minutes ago

  @HWarlow @santanderuk The bureaucratic nightmare after a bereavement is so awful. I hope you've got some support to navigate it all.

• 
  Peter Pan (@PetayPanMoFo) reported 12 minutes ago

  Why the fk do I have to do age verification for my banking app! @santanderuk u know how old I am wtf!