Santander status: access issues and outage reports

Problems in the last 24 hours in Boultham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Boultham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Boultham, England

Latest outage, problems and issue reports in Boultham and nearby locations:

• 
  Pete (@peetyf) reported 8 minutes ago from Carlton on Trent, England

  @santanderuk Please sort your ATMs out; Mansfield #broken, Arnold #broken. Thank you

• 
  Nathan Wilson (@wilsmadein85) reported 43 minutes ago from Boultham, England

  @santanderuk your website sucks Why do you make everything so hard!?? Arghhhhh

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fiona landmann (@fifi758) reported 3 minutes ago

  @santanderuk so almost week 3 of trying to get my issue resolved, phone calls, messaging, emails still nothing ! A complaint was raised by one of your colleagues last week and now I have a wall of silence? Somebody please respond ?

• 
  YorkshireSarah (@SarahSWFC1867) reported 7 minutes ago

  @MartinSLewis Two emails to @santanderuk via your website contact. No reply so posted a formal complaint as they don't seem to do online for this type of issue. Phoning is hopeless. No reply. Seems they are dealing with it by simply ignoring me. What is my next step please? Ombudsman?

• 
  jo (@5arstudent) reported 7 minutes ago

  @santanderuk Zero. That’s the concerning thing. I have repeatedly asked your customer service team who have no even referred me on to the relevant department - one lady just said the department is called “the back office” I have 2 children under 8

• 
  Ian Melville (@irmelville) reported 7 minutes ago

  @santanderuk The shocking level of customer service you are showing today is perhaps the worst I've had to deal with in a long time...

• 
  subconsciouscyclist (@subconsciouscyc) reported 9 minutes ago

  @santanderuk I've had a complaint open with you since March. You have admitted liability but still not resolved the issue. You have taken my money and not reduced the interest on my car finance because your systems are incapable of making this simple calculation.

• 
  Nick (@petch_nic) reported 14 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  Nick (@petch_nic) reported 18 minutes ago

  @santanderuk Why is your chat service not transferring me to a human agent? What is the problem

• 
  Citizen_SJ (@PatriotHoplite) reported 18 minutes ago

  Wonder why it so difficult / impossible to get hold of anyone at @santanderuk to help? are they in financial trouble? have they shutdown their customer service? @TheFCA @bankofengland

• 
  Ian Melville (@irmelville) reported 21 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  AP (@andyparsons3) reported 22 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now