Santander status: access issues and outage reports

Problems in the last 24 hours in Bishop Auckland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bishop Auckland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bishop Auckland, England

Latest outage, problems and issue reports in Bishop Auckland and nearby locations:

• 
  Matt Casemore (@CasemoreMatt) reported 20 minutes ago from Trimdon Foundry, England

  @santanderuk @santanderukhelp your customer service is appalling. Hanging up on the customer isn't very professional, is it. All we wanted to do was change our address!

• 
  Dana (@dana1smith) reported 37 minutes ago from Sunderland Bridge, England

  @santanderuk is there still a problem with card payments ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clippz (@Clippz) reported 7 minutes ago

  @santanderuk Why doesn't your chat feature work on your website. It has been broken for ages!

• 
  AP (@andyparsons3) reported 9 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  BH (@Welshyyyyy) reported 9 minutes ago

  @The_Swell_Shark @santanderuk Couldn't agree more, it's absolutely awful

• 
  Damien McCrystal (@DamienMcCrystal) reported 10 minutes ago

  @santanderuk An unmoving queue at 3.15pm. No indication of service available. If you can’t serve after a certain time, make it clear, put up a sign. Deal with customers clearly and efficiently instead of wasting their time. Don’t treat people like **** because they’re poor and inarticulate.

• 
  K 🐶🧒🏻👼🏻👧🏻👼🏻👼🏻👶🏼 (@IVFBabyOnBoard) reported 13 minutes ago

  @ColinCyclone @santanderuk @santanderukhelp Oh wow - so that customer service was entirely wrong too?! 😫😫

• 
  Ficanaso (@Jelibra1967) reported 13 minutes ago

  @ForeverScept @santanderuk @antanddec Id check out the Martin Lewis website or download his app. There will be a deal to move to another bank and get cash back for doing it. Think my brother just moved to Nationwide for £175.

• 
  Garry Peat (@RidgewayRam) reported 15 minutes ago

  @santanderuk Yes we will email you but this needs reporting to FSCS and financial ombudsman as the service we are getting is nothing short of appalling. Promises to call back but don’t and still can’t access our money despite requesting a transfer to an account in the same name …. Sigh 😞

• 
  The Pixel Princess (@PixelPrincessRG) reported 15 minutes ago

  @chaosprimeZ @santanderuk I can imagine! Their customer service for me was non existant. On the other hand, although I havent suffered fraud since, Nationwides branch staff have virtually fell over themselves to help with other queries.

• 
  Heather Self (@hselftax) reported 16 minutes ago

  Why is it so difficult to get past automated bank systems? I want to make a payment which is outside the parameters of the app, but getting out of the doom loop of “did you know you can do this on the app” is almost impossible. Thanks (not) @santanderuk .

• 
  AP (@andyparsons3) reported 18 minutes ago

  @santanderuk @santanderukhelp so after contacting me you still couldn’t help me either - 8 hours blocked accounts for no reason, no support, no customer services - appalling absolutely appalling service