Santander status: access issues and outage reports

Problems in the last 24 hours in Bishop Auckland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bishop Auckland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bishop Auckland, England

Latest outage, problems and issue reports in Bishop Auckland and nearby locations:

• 
  Matt Casemore (@CasemoreMatt) reported 27 minutes ago from Trimdon Foundry, England

  @santanderuk @santanderukhelp your customer service is appalling. Hanging up on the customer isn't very professional, is it. All we wanted to do was change our address!

• 
  Dana (@dana1smith) reported 35 minutes ago from Sunderland Bridge, England

  @santanderuk is there still a problem with card payments ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rhoda roberts (@adhorstrebor) reported 9 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Jordz🇯🇲🇬🇧 (@jmanellis) reported 17 minutes ago

  @santanderuk @santanderukhelp how can my bank accounts just disappear on the app and website like that? I was told it wasnt set up which msked no because It was perfectly fine this morning and now suddenly nothing works I can’t access my bank accounts anymore

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 19 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  jo (@5arstudent) reported 19 minutes ago

  @santanderuk I desperately need access to my current account and then to switch out of your bank as a matter of urgency. I don’t even understand how this is legal.

• 
  Sohail (@sohailnaeem2) reported 25 minutes ago

  @santanderukhelp @santanderuk I went to Santander high street branch and the customer service person said the only proof of ID accepted is passport or driving licence. Santander is excluding a section of community who do not fly and do not drive. Many pensioners & neurodiversed!

• 
  From The Land Of The Midnight Sun (@thenobbs) reported 30 minutes ago

  @santanderuk All the details entered in the app are the same as my online banking when I set the app up, so if there was a problem someone would have access to my online banking which they dont. Giving you a digital photo id is useless unless you can also view my face.

• 
  The Navigator (@Navigator429) reported 31 minutes ago

  @santanderuk hi. You’re impossible to contact! I need to email you or speak to a human but I can’t get past your useless AI bot.

• 
  Adam Wilpappi (@wilpappi) reported 31 minutes ago

  @santanderuk how can a company of your size be so terrible with the way you deal with your customers 🤬

• 
  Otis, Flash & Rainbow Benji & Charlie🌈 (@Otis_labrador) reported 33 minutes ago

  Mum is regretting changing bank account to @santanderuk The app crashes every time she tries to verify her ID. The AI chat can't help. Over 50 mins on hold to speak to the call centre then they hung up 🤬 Of course the nearest branch only opens once a week when Mum is at work.

• 
  Dylan Buckley (@dylankbuckley) reported 34 minutes ago

  @hnjsamuels @santanderuk Barclays was the same. Ended up having to do over 3 days as they said it was literally impossible to transfer £60k in one go. Completely bananas.