Santander status: access issues and outage reports

Problems in the last 24 hours in Small Dole, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Small Dole, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Small Dole, England

Latest outage, problems and issue reports in Small Dole and nearby locations:

• 
  welshbird1971 (@welshbird1971) reported 6 minutes ago from Horsham, England

  @santanderuk can't get through on phone, you're helping other people but not me! Why not have a system so we know where we are in the queue? At least we know someone might answer us. No joy on the online chat either. Awful customer service. Gave up.

• 
  Richard #GoneSailing (@RichardCR56) reported 44 minutes ago from Worthing, England

  @santanderuk The worst #bank in the UK. No branches open, so no, what you might call #customerservice. Left the thieving #Lloyds only to find different problems.

• 
  Diane Hellyer (@Postgate) reported 53 minutes ago from Horsham, England

  Dear @santanderuk, Closing at 12.30 on Friday is not customer service! Not opening until 10 am on Monday isn't enough. I was outside your door, just now, ready to pay a BIG bill. No, l don't bank online, l like to talk to people. But you don't want to chat! #notcustomerservice

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  glosuk68 (@glosuk68) reported 1 minute ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  pink ladies plymouth (@loveforplymouth) reported 2 minutes ago

  @santanderuk @santanderukhelp So bad for the elderly talked to one lady who was closing her accounts because of the service banks doing everything online dirst heko many it makes life so harder for them 😡

• 
  Try Type (@try_type) reported 7 minutes ago

  @santanderuk useless service. 48 minutes on the phone to fraud and nothing.

• 
  Nick (@petch_nic) reported 9 minutes ago

  @santanderuk The first time I gave up after 90 minutes, this time it’s been almost 3 hours. What is the problem?

• 
  AK (@ghatispeaks) reported 17 minutes ago

  @santanderuk your customer service is terrible. I think I should move to first direct

• 
  Ash 1974🔴🏐 (@andy_horner) reported 18 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!

• 
  Michael Cleaver (@macleaver7) reported 23 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Mattster (@MattsterT3) reported 27 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Sean Toms (@seantoms) reported 27 minutes ago

  @JohnElsworth @santanderuk It appears they do not want you as a customer

• 
  Urmston Meadows (@UrmstonMeadows) reported 28 minutes ago

  @santanderuk trying to report a card issue with you. Spent 30 minutes on the phone, now another 15 on your online system. Why don't you employ more people now you've shut all the branches down? #useless