Santander status: access issues and outage reports
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Full Outage Map
- Santander generated 0 outage signals in the last 24 hours around Pontypridd, including 0 direct reports.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Pontypridd, Wales
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Pontypridd, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Santander Issues Reports Near Pontypridd, Wales
Latest outage, problems and issue reports in Pontypridd and nearby locations:
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Mike Powell, an ideology hater. (@CllrMikePowell) reported from Pontypridd, Wales.@santanderuk your online business banking system isn't working and your business phone-in is "busy"! Are you having problems today as I can't access my account.
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andy (@andy_the_chef) reported from Abertridwr, Wales@Moffy66 @santanderuk Problem is I haven't lived here for six years
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andy (@andy_the_chef) reported from Abertridwr, Wales@santanderuk I had an account with you for near 30 years, 100s of thousands pounds went through my account, because I was away from the uk for 5 years you closed it. I'm now having difficulty in trying to reopen another account. I don't have any current DDs to show address. Help.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Pasteur Eyes #UTA 🟥 (@broncoskolar) reported@santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.
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Msy (@MsyMiss754) reported@santanderuk The message was sent sometime before 9am this morning - still nothing. Why get in touch with a customer if they haven’t reviewed the complaint already??
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100 (@GhostNoFace0101) reported@santanderuk another **** bank been sat in a queue for about 20mins no answer
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steve calvert (@scalvert2408) reported@santanderuk your chat facility is terrible. It just send you to a messaging service and then no one replies. You would think trying to get help paying off your balance would be easy but two days later I have had no contact and the app isn’t working
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rhoda roberts (@adhorstrebor) reported@sharrond62 I just had to tussle with @santanderuk when my 74 year cousin had huge problems downloading their app. After hours and hours of trying and battling AI for him, he was told to go to branch (50mile roundtrip)😬eventually got £200 compensation but I still had to take him 🤬🤬🤬
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Simon (@aSimonDavies) reported@santanderuk how does a customer contact you about a stolen card when your phone centres are closed?
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. (@Midnight_x83) reported@santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.
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mia - working in Mental health peer support. (@Mia10975) reported@santanderuk Has there been an issue with the banking app today? I have the page come up on my phone saying 'warning, transaction history may not be updated'
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William Poel (@wpoel) reported@claudelittner @santanderuk @cahoot Claude: I just got told in an email from Cahoot "Important Information - 25/05/2026 Dear MR ......... You may need to take action Please log on to your Online Banking as soon as possible. You have an important new document to read....." I haven't had contact with Cahoot for ~20 years and the task of exhuming old contact info (or anything else) is going to be vast. And if I do, 99% it will be spam or an offer to sell me something - not news of an error in my favour for £50k. Banks sending out these types of messages create a lot of hassle - and there needs to be a way of getting a fast track summary to determine if it is worth the effort.
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John Calvey (@JC_Rammy) reported@santanderuk hi, Inhave been on the phone for 29 minutes listening to music and you have just cut me off. I am trying to sort out an account for a 95 year old man. Are you being deliberately unhelpful or is this your normal customer service?