Santander

Is Santander down in Pontypridd, Rhondda Cynon Taf, Wales?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 02/18/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

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Santander Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • andy_the_chef andy (@andy_the_chef) reported from Abertridwr, Wales

    @santanderuk I had an account with you for near 30 years, 100s of thousands pounds went through my account, because I was away from the uk for 5 years you closed it. I'm now having difficulty in trying to reopen another account. I don't have any current DDs to show address. Help.

  • andy_the_chef andy (@andy_the_chef) reported from Abertridwr, Wales

    @Moffy66 @santanderuk Problem is I haven't lived here for six years

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneHor18216368 Jane Horton (@JaneHor18216368) reported

    @antoniokolicuk @santanderuk Just moving mine, going to first direct, good reports on customer service and switching.

  • CPandT Leigh Dancer (@CPandT) reported

    @santanderuk I understand the fact you prioritise covid but surly by now as a customer I can speak to someone about borrowing more getting fed up of the covid excuse not to take calls but want to speak to someone about how much it would cost etc before applying

  • Skybluepink54 Lynn (@Skybluepink54) reported

    @santanderuk Are you having problems with your servers?#servers

  • martinjclarke Martin J Clarke (@martinjclarke) reported

    @santanderukhelp @santanderuk Hi there, if you're going to lock me out of my (app and online) account (despite having correct login info and correct biometrics), please at least provide 24/7 customer service so you can be available to make things right. Thank you.

  • royston1945 Royston rogers (@royston1945) reported

    @santanderuk @antanddec Why can't I open my app ? You are working on it for more than two days. What can I do? Please advise.

  • Steve_Bridges Steve Bridges (@Steve_Bridges) reported

    @santanderuk have such an excellent security poilicy. It's so good that I cannot even access my own account, even after they verified it's me! They cannot help until my change of address form has been actioned - sent to them three weeks ago. #notahappybunny

  • JaneHor18216368 Jane Horton (@JaneHor18216368) reported

    @santanderuk why is your customer service so appalling, 5 hours today and still not spoken to a real person. First direct have been very helpful, just hope you are ready with compensation.

  • SophieTScott Sophie Scott (@SophieTScott) reported

    @santanderuk absolutely appalled by your lack of customer service. Can’t get thru to report fraud. Been on hold for hours on end. What a joke.

  • petekitching Pete K. 🇬🇧 🇩🇪🇺🇦 (@petekitching) reported

    Email from @santanderuk advising that their branch opening times are going back to those not seen in British banks since the 1980's. 09:30 - 15:00 weekdays & 09:30 - 12:30 weekends. Will we also see them returning to the 'you dare to expect what!' 'customer service' of that time.

  • Herry_j40 Herry John (@Herry_j40) reported

    @Jimmydeeping @santanderuk inbox @drgrey_explorer for help