TalkTalk Outage in Royal Wootton Bassett, Wiltshire, England

@TalkTalk we are entering day four where my parents have no internet or landline and trying to speak to a customer service person is impossible. Any suggestions?#terriblecustomerservice #talktalk #noservice

@TalkTalk Apart from it being slow, no other problems!

@TalkTalk I internet is disconnecting intermittently for most of the time in the day. Could you please fix it. I am tried of chasing your customer care.

@hispanista @TalkTalk I am having the same issue

@TalkTalk I am facing slowness and connectivity issue for more than a month but no proper fix has been applied. Really having a bad and negative experience.

@TalkTalk Hi team - I really need your help . My broadband is not working again since morning. Could you please take action on priority

@TalkTalk Thanks for the response but I still facing the problem of intermittent disconnection so please take the action on high priority.

@TalkTalk Can I get any response further, it's not working

@TalkTalk my internet is not working, and not getting response from your team.

@andie52 @TalkTalk Rude

@TalkTalk Hi Charlotte, thanks for getting back to me. After two hours of reboots & scanning for issues an automated test of my line from your helpline bizarrely resolved the issue.

@TalkTalk My broad band was connected since 24 of June but up till now it has never worked for a second. Now you guys are sending me the first bill despite the fact that reported it's not working.

@TalkTalk we've had 3 automated calls this morning so far, claiming to be from TalkTalk, saying our Internet line is to be disconnected. These calls are coming from different numbers 0121, 0126, 0128 codes so barring is not working!

@magicroundabout I spent 10yrs with TalkTalk. They get terrible reviews too but I never had a problem! People always share their negative experiences I guess.

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!

@talktalk **** you guys, all I want to do is cancel my broadband and I’ve been sat on hold for 3 hours, hung up on twice and then when I did get through to a real person they just... stopped talking...

@TalkTalk I’m trying to return my old equipment, but your customer service refuses to send the returns bag to my current address. It hardly makes sense in the current circumstances to disturb the new residents at my old address. Please don’t make me consign it to landfill.

@TalkTalk How long have you got? 1 hour 10 mins on chat to be disconnected, no working service since December, super slow customer service, having to repeat the same thing a thousand times over. Your customer service principles are shocking

@TalkTalk She needs to cancel her broadband as she is moving. She says she has been on hold now for over 2 hours and has hung up requesting a call back

If there is a company providing shitter customer service than @talktalk then I am yet to find it

@TalkTalk That's what I've been complaining about all weekend, I should be able to cancel my service without having to telephone queue for hours, how can I submit a formal complaint?

@TalkTalk Have you seriously not sorted your staff with work from home facilities in the last year or are you just using the current situation as an excuse for poor customer service?

Counting the hours till my new broadband kicks in and I say goodbye to @TalkTalk forever. They're so bad, I am willingly paying the leave-early penalty just to be rid of them. My internet died at least 5x a day for over a yr. #talktalk is cheap crap made to keep poor ppl poor.