TalkTalk Outage in Truro, Cornwall, England

@Johndale555 Got TalkTalk Freeview tv. BT sport through EE so can only watch on mobile or the tablet I’ve got. Probably cancel it after the free 3 months.

@Talktalk disappointed with Talktalk service I’ve called 020 3441 5550 spoke with an agent who said No you can’t have FTTP on Friday your agent said not a problem he was cancelling my Fibre install from BT 7the July 🤔 Ps can you reinstate my BT order

@Raphaelite_Girl Just been through same with TalkTalk. I proved that it wasn't the router but they refused to call openreach as I refused to pay if they couldn't find a fault...for an intermittent problem. I ended up with ftth from BT for only a marginal increase in price. That told em.

@AliButcher @Raphaelite_Girl Wouldn't touch Sky with a bargepole, or TalkTalk, BT, Virgin, or any of the big names. Zen's customer service is fab, they are so lovely

@TalkTalk 2/2 The service should be better, no matter where I live.

@TalkTalk I don’t know, because I haven’t tried it when I’m on a call. I just say it’s a bad line, end the call & redial. I’m more concerned about it dropping out frequently when I’m using the internet or on my mobile. I live in an old farmhouse in rural Cornwall, which doesn’t help. 1/2

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!

@talktalk **** you guys, all I want to do is cancel my broadband and I’ve been sat on hold for 3 hours, hung up on twice and then when I did get through to a real person they just... stopped talking...

@TalkTalk I’m trying to return my old equipment, but your customer service refuses to send the returns bag to my current address. It hardly makes sense in the current circumstances to disturb the new residents at my old address. Please don’t make me consign it to landfill.

@TalkTalk How long have you got? 1 hour 10 mins on chat to be disconnected, no working service since December, super slow customer service, having to repeat the same thing a thousand times over. Your customer service principles are shocking

@TalkTalk She needs to cancel her broadband as she is moving. She says she has been on hold now for over 2 hours and has hung up requesting a call back