TalkTalk Outage in Saint Leonards-on-Sea, East Sussex, England

If you are currently with TalkTalk and are considering upgrading or thinking of moving to TalkTalk my experience would say don't do it. Their products are good, Their prices are excellent, Their customer service is appalling, lots of nice soothing frilly words but do sod all

Today I chatted with @TalkTalk and got lots of apologies and cheerful noises and then told I would have to wait another 5-10 days for someone to look into this, no mention of a fix timeframe.

@dancludlow @TalkTalk I am thinking of cancelling the order but it will still leave me with no service and I believe the problem is partly caused by openreach so not sure about BT either

@AngelcityIain Im a TalkTalk customer but Openreach came to put fibre to my house, they disconnected my copper line then found a blockage in the pipe they were going to feed the fibre down. They say they can't restore my copper line and the fibre won't be in until the 15th march, I'm pissed

Got this text today as I was being told that Openreach had disconnected my broadband line. TalkTalk are lying to me "Hello, We've sent an engineer to fix a problem with your line and we're now monitoring it. Your connection might take a few days to adjust. Your TalkTalk team"

@dancludlow @margatesunsets BT are offering a similar package to the 1 I had chosen from TalkTalk except they are £12 per month more expensive, I might decide it is worth it if the service is going to be better

@dancludlow Just updated my mobile phone to unlimited data so that I can set it up as a hot spot for jenny and my daughters can use it instead of the home network, I will be attempting to claim this cost back from talktalk on top of the normal monthly payment plus the hassle

@dancludlow @margatesunsets I'm looking at bt now, they are more expensive but there customer service must be better than TalkTalk

@dancludlow @TalkTalk I have requested that they fulfill the original complaint in the original 3 to 5 day timescale which would end tomorrow what they want to do is add another 5 days, I'm not impressed

@dancludlow I then asked for TalkTalks complaint procedure, they @TalkTalk pointed me to the chat option, when I tried to use it, I got the message "chat busy call tomorrow", their complaints procedure is appalling.

@dancludlow I got an email on Monday saying the TalkTalk engineer had fixed the problem which was total rubbish, today I complained again and was told they would raise another case which means I have to wait another 5 days

@dancludlow It will be interesting to see what comes first, the fix for the existing broadband line or the new fibre cable, then I have to have a discussion with TalkTalk about some compensation for both time wasted and cost of mobile data used

@dancludlow Just had a discussion with talktalk technical people in Manchester and finally got a promise that the line would be back by next Wednesday at the latest, 2 data managers have been put on the case to find the problem, then we start talking compensation

@dancludlow @TalkTalk After 21 hours of no internet @TalkTalk have at least now agreed to use only 1 excuse, "there is a fault at the exchange and they are working on it". When asked for an estimate on a fix, not a chance, hours, days, no one will say, just wait for the fix

@TalkTalk I have just been told by your service team that my broadband has been disconnected on purpose because they think I have fibre installed, this has not happened, what is going on

@TalkTalk help would be appreciated, my broadband and telephone line have stopped working, spent hours on phone and webchat, keep getting told to wait and then get disconnected or transferred and the transfer not picked up.

@dancludlow Morning Dan, We are still without Internet access so I will be chasing @talktalk this morning, it has been down 17 hours nows and over 1.5 hours on the phone and web chat, not amused. If it turns out I have been disconnected 😡 Hope your day is going better Double espresso please

My @TalkTalk telephone & broadband service stopped at 4pm today, after 2 web chats and 2 service calls with TalkTalk I was informed they may have been disconnected because I'm upgrading to talktalks full fibre and they got the dates wrong 1/2

My @TalkTalk telephone & broadband service stopped at 4pm today, after 2 web chats and to service calls I was informed they may have been disconnected because I'm upgrading to talk talks full fibre and they got the dates wrong 1/2

@cpeedell @SandraDunn1955 What skeletons are in her cupboard? Friend of Cameron; 4million customer data leaks at Talktalk; Her Cheltenham kickstarted the outbreak 🦠. Common thread is she’s a useless Tory!

@Markmoorhouse2 Watch the BT deal mate, it won't be as low as £25 a month for long! Go for TalkTalk it will be cheapest! At the end of the day, it's like your Gas and Electric - the pipes/cables into your house never change, it's just a choice of who you pay!

@TalkTalk what an absolute waste of time! 2hours on the phone and an entire day spent waiting for a tech person to come out only for them not to show up! Ridiculous company! Terrible customer service! Will definitely be cancelling with you! #dontuse #timewasters

Struggling with our internet #talktalk you have failed us in providing a good service or even a service

@TalkTalk @himynamesgavin So why did you sell fixed price contracts in 2021? All you have to do is honour the existing contracts until they expire, worst case 18 months from now, but again you won't. But you will however keep selling your services to new customer thus putting more strain on the network??

@TalkTalk All your DM did was send me a link, which confirmed there are apparently issues somewhere, not specifying if the known issue is affecting my area, or if I am having a separate new issue. Not very helpful.

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now there is a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now theirs a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@Rubyflanagan27 @TalkTalk I have this issue in the Twickenham area

This is the crap you get back of @TalkTalk I am no longer a customer of theirs as far as I’m concerned I paid the final bill & cancelled the Direct Debit. I want my old account details removed from their data base. They don’t have a good history of looking after people’s data

Talktalk literally just said "its openreach's problem" and closed the chat, I'm not even joking. Had to use the local council website to figure out they're doing works in the area (big fiber upgrades everywhere, so ig someone did something stupid to the wrong wire)