TalkTalk Outage Report in Saint Leonards-on-Sea, East Sussex, England
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TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Leonards-on-Sea, England
The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Saint Leonards-on-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
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Internet (67%)
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Wi-fi (16%)
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E-mail (8%)
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Total Blackout (4%)
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Phone (4%)
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TV (1%)
Community Discussion
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TalkTalk Issues Reports Near Saint Leonards-on-Sea, England
Latest outage, problems and issue reports in Saint Leonards-on-Sea and nearby locations:
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
Got this text today as I was being told that Openreach had disconnected my broadband line. TalkTalk are lying to me "Hello, We've sent an engineer to fix a problem with your line and we're now monitoring it. Your connection might take a few days to adjust. Your TalkTalk team"
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
I have spent over 12 hours trying to get someone at talktalk to fix this, it will be almost 6 weeks before they attempt to install the fibre connection for 2nd time. All I have from TalkTalk is there front line people telling me how sorry they are
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow I got an email on Monday saying the TalkTalk engineer had fixed the problem which was total rubbish, today I complained again and was told they would raise another case which means I have to wait another 5 days
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow I then asked for TalkTalks complaint procedure, they @TalkTalk pointed me to the chat option, when I tried to use it, I got the message "chat busy call tomorrow", their complaints procedure is appalling.
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow @margatesunsets BT are offering a similar package to the 1 I had chosen from TalkTalk except they are £12 per month more expensive, I might decide it is worth it if the service is going to be better
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow @TalkTalk I have requested that they fulfill the original complaint in the original 3 to 5 day timescale which would end tomorrow what they want to do is add another 5 days, I'm not impressed
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
If you are currently with TalkTalk and are considering upgrading or thinking of moving to TalkTalk my experience would say don't do it. Their products are good, Their prices are excellent, Their customer service is appalling, lots of nice soothing frilly words but do sod all
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@TalkTalk today I have received 2 messages saying someone would contact me between 12:00 and 14:00 regarding my complaint and compensation claim, guess what, no call received, gosh I'm shocked, NOT
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow Just had a discussion with talktalk technical people in Manchester and finally got a promise that the line would be back by next Wednesday at the latest, 2 data managers have been put on the case to find the problem, then we start talking compensation
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@AngelcityIain Im a TalkTalk customer but Openreach came to put fibre to my house, they disconnected my copper line then found a blockage in the pipe they were going to feed the fibre down. They say they can't restore my copper line and the fibre won't be in until the 15th march, I'm pissed
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow Just updated my mobile phone to unlimited data so that I can set it up as a hot spot for jenny and my daughters can use it instead of the home network, I will be attempting to claim this cost back from talktalk on top of the normal monthly payment plus the hassle
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@TalkTalk Just do you know Andy, I have spent almost 5 hours in 4 web chats, 3 were disconnected just after the hour mark and the 4th went on for almost 2 hours without resolution, it was obvious they were following a script and could do nothing when the problem was off script
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow @margatesunsets I'm looking at bt now, they are more expensive but there customer service must be better than TalkTalk
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@TalkTalk The main problem has always been that the front line staff have been apologising and saying sorry since the 18th Feb, but they obviously cannot do anything about the problem and the people they are passing the problem to are doing nothing
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow It will be interesting to see what comes first, the fix for the existing broadband line or the new fibre cable, then I have to have a discussion with TalkTalk about some compensation for both time wasted and cost of mobile data used
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow @TalkTalk I am thinking of cancelling the order but it will still leave me with no service and I believe the problem is partly caused by openreach so not sure about BT either
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
Today I chatted with @TalkTalk and got lots of apologies and cheerful noises and then told I would have to wait another 5-10 days for someone to look into this, no mention of a fix timeframe.
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@dancludlow @TalkTalk After 21 hours of no internet @TalkTalk have at least now agreed to use only 1 excuse, "there is a fault at the exchange and they are working on it". When asked for an estimate on a fix, not a chance, hours, days, no one will say, just wait for the fix
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
I had openreach in yesterday to install fibre cable, now got a shiny new box in the garage and another shiny new box in the study, with fibre cable between them. OK @TalkTalk it still doesn't work, 35 days now without broadband or landline, does anyone actually care?
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Townsend
(@Mr_CLTownsend) reported
@TalkTalk hello - do you have a contact number I can call to speak to an advisor? I am not a customer but would like to make an enquiry ASAP
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Tim Armstrong
(@digi_tim) reported
@TalkTalk My parents are trying to cancel their broadband contract with you - I have power of attorney and need to speak to someone ASAP - there are now new items added to their bill - can you help?
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Liz Myhill
(@mrsBr1ghtside) reported
@TalkTalk Thanks Harold... looks like there is a fault on the line between the exchange and our home. It says 2-3 days to fix?! Is that really the SLA? I’m working from home and need my internet 😢
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Rami Radi
(@ramiradimusic) reported
@TalkTalk Currently on hold waiting to speak to you. I would like to cancel my contract asap (officially ended in Feb 2020) - is calling the only way to do this? I've had to spend a lot more time on the phone to #talktalk in the past than i'd like & would prefer not to be on hold all day!
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Hannah Livsey
(@HannahLivsey) reported
@TalkTalk That's the page I've been trying to access. the connection isn't stable enough to get through the trouble shooting guide before it goes again. Won't stay connected for more than a minute at a time.
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JPhillips
(@jap24875) reported
@TalkTalk I've been waiting for about an for your customer services to answer the phone.... will it ever get answered?
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Jagan Selvaraj
(@jaganselvaraj91) reported
@TalkTalk Hi. My internet connection is very slow. The upload speed is less than 0.2 Mbps. Could you please help me in fixing this?
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NG
(@Aye_Claudius) reported
@TalkTalk Hi, is there no way to talk to someone about my broadband problem? Your website lists no service number and the chat to our team button doesn't do anything, does not launch any chat? How do we report problems?
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DavidRedshaw
(@DavidRedshaw9) reported
@TalkTalk hi my internet connection seems to be really slow, I keep losing connection, is there anything I need to do to make it up to speed again?
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Paul Smith
(@SimplyPaul) reported
@TalkTalk I'm going to switch to another provider. I'm sick of paying too much for a dreadfully slow connection. But thanks.