TalkTalk Outage in Milton Keynes, England

@TalkTalk Awful!

@TalkTalk I really don’t want to go through this all again,u sent me out a new router but it didn’t work I sent it back to u guys & never got a replacement,u said tech wud phone me bk & they never did that was about 1 month ago

@TalkTalk U can’t help that is the problem I spent all of a day trying to get u to sort out my problem talk talk promised to call bk they never did & I still have the old Router,waste of time.

@TalkTalk I have spent the last hour on the phone to Richa one of your customer “service” managers listening to her refuse to listen. Apparently you’re allowed just to not turn up for appointments and provide no internet. Never again. we are transferring to @SkyUK

@TalkTalk worst customer experience in the world. Worst service in the world. Totally diabolical #talktalk #CustomerService

@TalkTalk Very very slow download.

@TalkTalk your app is not functioning, not are my phone and broadband. That will be a full 7 days without service.

@TalkTalk And if there aren’t any issues, then the call centre manager was lying. Get back to me.

@TalkTalk are the worse customer service I've ever dealt with.. -Poor communication with their foreign staff

@TalkTalk Just switched to you and I'm on day 4 of no internet as you have failed to deliver a new router. Self employed and losing money every day. Was told I would get an update yesterday but still nothing. Late contender for worst customer service of the decade. 👏👏👏

@TalkTalk Yes I Have and I got through to someone who promised me yet again that she had cancelled my service / contract. Well i guess she lied.

@TalkTalk phone line and broad band have been down for over 1 week now!!! STILL waiting for a phonecall from you!!!

@TalkTalk To be honest, it's been going on for a very long time and I am really fed up and don't have any confidence in your company is be happy to talk to someone who is properly trained but again it's a terrible service you provide and I've already spent over 8hrs on the phone with TT

@TalkTalk No. Still the same problem.

Mr dealing with TalkTalk 'our router is the problem, please can you send a new one' 3 hours later, test after test (engineer was out yesterday), more tests, & a 'can you check you've plugged in the grey cable' (this convo is online) TalkTalk - we've determined it's your router

@TalkTalk Not at the moment as I can not afford the threats from your company, and I've taken this up with Ofcom and I am getting advice to escalate to ombudsman and citizens advice. Your customer service should be shut down it's appalling