TalkTalk Outage in Cheltenham, Gloucestershire, England

@TalkTalk Hi I’m having problems with my broadband I’m in Gl4 5YX . Orange light flashing on rhouter , have switched off and back on but still same Help !!

@TalkTalk No internet in Cheltenham last couple hours. What is wrong? Help please!

@TalkTalk Hi Jo as you see in messages I’ve already ‘had someone looking into this’ - in fact 5 people during 3.25 hours of hanging asking for an unrequested disconnection to be stopped This didn’t happen Can you make it happen without me becoming a new customer? Lise

... and so no promised TalkTalk manager call. However I have a new customer welcome mail with mid-June connection Absolutely no help to a business owner reliant on internet connection Come on TalkTalk change outdated paralysing processes! Thanks to all who shared my frustration

I’ve been a TalkTalk customer for many years and evidently the only way to resolve is start a new account! 5 operatives + 3.25 hours of calls later, several times ‘being on hold’ with the same mind numbing music and all managers in meetings or on calls I’m still disconnected!

The continuing saga of TalkTalk After 1 hour yesterday and 2.25 hours today still have no resolution! I received a letter from Talk Talk claiming I’d requested a change of provider however ‘it wasn’t too late to change my mind’! This claim is so NOT true! More to come!

Just had the most incredibly dismal experience of customer service with TalkTalk. This is not about the regurgitation of CS placatory comments that are expertly delivered by operatives with no ability to help with anything outside the prescribed script. More in the next tweet!

@jdalby360 @TalkTalk Agreed. Awful company & the people on the phones are so rude. Get shot of them JD!

@Hoppo101 We had a terrible times as signal wouldn't hold. Reported it to Talktalk who fixed problem. No problems 2nd half.

@TalkTalk We paid extra to watch football today and missed half the game because of bad signal. Worse than Fulham!

@TalkTalk Why is our wifi signal so bad this last week, esp today??

@Plusnet @plusnethelp your customer retention team are terrible. Been a customer for five years, wanted to stay and no incentive to do so. Moved to @TalkTalk

@saisieplums We had a issue in this area and it effected Sky BT and TalkTalk it was a openreach issue who they all depend on, but how talktalk delt with it was useless they would not believe me that was not just my property

@marktewk Yes, never had a problem, but it took a hell of a effort to convince them the problem was elsewhere, eventually the problem was with openreach which effected Sky BT TalkTalk customers

@TalkTalk I have a engineer coming next week they have tried everything same problem for houses in the area, it's a out reach problem

No Internet for a week now with #talktalk probably spent 3 hours talking on phone many more hours online none can solve the problem as with 20 other houses nearby #sky #BT its obviously a#openreach problem but none of them work together to resolve the problem,

@TalkTalk I did not, but it is not just me, it's effecting all our phones not just lap top, there are dozens of other houses in the area who are either BT TalkTalk Sky, this I believe is a issue with open reach But no one wants to contact them

So no progress with Internet problems with #talktalk since Sunday just going around in circles 4 days now, it is clearly a #openreach problem it's effecting BT, Sky customers in this area If this is not sorted I'm going back to #Virgin clearlybroadband are as bad as our roads

@TalkTalk Yes I'm having problems with my broadband, plus I'm not the only person in my area, this has been going on since Sunday, received another Router today and still having same issues

@Doddy__ @bt_uk swore I’d never go back there again after my last horrendous experience with them, but faced with the choice of them, TalkTalk or Vodafone I thought the best of a bed bunch (with the promise of £145 cash back & a Google Home!), we shall see!!

@TalkTalk fix my Wifi what the heck is going on??!

@TalkTalk why is it that where I live, FTTP is now live, BT and various other suppliers can offer me 500mb broadband, but you can’t (I’m a talktalk customer), unless I put my neighbours address in, they are offered it….

@TalkTalk we are having problems with the landline (no active Internet on account) can't hear calls due to static on line. Cardiff area. Any known issues? Can't use 'my account' as no broadband to check.

@TalkTalk LA1 issues? Getting 5mbps can’t even load web pages on Ethernet

@TalkTalk Is TalkTalk down in the Wigan area in greater Manchester? My router is just solid orange.

@TalkTalk I’ve tried phone as website says open till 8, but the line said you are closed! Started chat got cut off half way through internet will not connect on router please help working from home

@drooperscot @TalkTalk Honestly ridiculously bad service shame cos price and service was decent . Then one problem and boom.

@TalkTalk been waiting for a week for a router that has been sat at a yodel depot doing nothing. Really poor having just signed up. Not the best start. And the response I get from customer services is give it another 24 hours

@drooperscot @TalkTalk I was with them quite a few years back, can't even begin to explain the 6 weeks of crap I had with them. I just cancelled DD and ignored them from then on in.

@TalkTalk my Internet has been down in the Sale area of Manchester for nearly 24 hours. Any idea what’s going on?