Tesco Mobile Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at Tesco Mobile
Tesco Mobile is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (53%)
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Internet (28%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (1%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent Tesco Mobile outage reports came from the following cities: London, Southall, Fulham, Croydon, Sutton, Epsom, Surbiton and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| Southall |
Phone | |
| Fulham |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Stuart Orr
(@stuantor) reported
from
Hounslow, England
@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!
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Faz
(@SuzetteFarrier) reported
from
Hounslow, England
@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!
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Rachel
(@quinsgirl71) reported
from
Hounslow, England
@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(
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Nesli Shafak
(@NesliShafak) reported
from
Kensington, England
@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile
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グラハム・スミス®
(@BancoDePapa) reported
from
Harrow Weald, England
@tescomobile 5 phones down (family).... Answers please
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#EmeryOut
(@manlikesheltzy) reported
from
City of London, England
@1kayofficial @tescomobile @tescomobile quickly potential customer here
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Toby🇬🇧🍊
(@berringer1889) reported
from
Spelthorne District, England
@tescomobile still no service can someone let me know why
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peter gardner
(@petergardner50) reported
from
London, England
@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!
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Toby🇬🇧🍊
(@berringer1889) reported
from
Spelthorne District, England
@tescomobile have had no service for hours now can u shed some light on this please
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Brad P
(@5_iron) reported
from
Hackney, England
@tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.
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Beetlejuice
(@wonky_lauren) reported
from
London, England
My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps
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Andy Gallagher
(@Gallagher1Andy) reported
from
Hillingdon, England
@tescomobile need help with my application for new contract which is currently on hold. Takes too long on hold when calling. Please DM me so I can give further details.
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!
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Faz
(@SuzetteFarrier) reported
from
Hounslow, England
@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬
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Kiran 😍👨🏻🍳
(@___Kiran) reported
from
Hounslow, England
Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer
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Andy Gallagher
(@Gallagher1Andy) reported
from
Hillingdon, England
@tescomobile hi, just converted my Clubcard voucher to Tesco Mobile Rewards but voucher code not working. Please help
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Rachel
(@quinsgirl71) reported
from
Hounslow, England
@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Thurlow
(@thurlow_amanda) reported
@tescomobile after 7 weeks! My no has still not ported across. No phone to use no update no help! #whatajoke
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Jay
(@AzureValley) reported
@tescomobile Hi. Is there an issue with your pay as you go top-up site at the moment? I’ve tried topping up 5 times now with 2 different debit cards and just get the “something went wrong” message
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The Vegan World Tour (Trot)
(@VWToDeutschland) reported
Trying to sign up to @tescomobile. Won't accept an initial payment by Tesco Clubcard Pay+ despite me authorising it in the Tesco Bank mobile app. Can't validate the bank account I've held for decades. Can't give me help as the live chatters signed off early. #verylittlehelp
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gabrielle tanner
(@gabrielletann15) reported
@tescomobile why is the automated top up service not working, it says top up unsuccessful!!!!!
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Grumpy from Basildon
(@GrumpyfromBas) reported
@tescomobile so handy the app and extra data services are down at the end of the month at midnight 👍🏻 it shut me down
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mel clarke
(@Jasperj30Mel) reported
from
Derbyshire, England
@tescomobile Please thank Megan at the Mickleover store for being a great help ordering and sorting my new phone. Little disappointed that I couldn't claim the ear buds she showed me as the promotion only applied if I bought the phone before October 31
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Martyn Halliwell
(@Marty_Pello) reported
@tescomobile I decided to renew my contract with Tesco mobile, however this could turn out to be the worst decision I’ve made. No signal now for 2 days and their customer service is useless! #frustrating
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Helen Dempsey
(@helendempsey63) reported
@tescomobile How should she get in touch with you Jade? She speaks to your customer services often and isn't getting anywhere.
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Helen Dempsey
(@helendempsey63) reported
@tescomobile I would like to alert people to just NOT use tescomobile. My friend has had the most appalling service in the last 10 days and has been without a phone all that time.
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Welsh baron
(@DarrelHalfyard) reported
@tescomobile terrible service from this Tesco. Trying to get hold of their fraud team as a mobile contract has been taken out in my name, whilst never applying. Can’t get to speak to anyone urgently to get this matter resolved and no records taken of conversations when you do cal