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Tesco Mobile

Tesco Mobile Outage Report in Richmond, Greater London, England

Why is my Tesco Mobile service not working?

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Full Outage Map

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  • 38% Phone (38%)
  • 30% Internet (30%)
  • 27% Total Blackout (27%)
  • 2% E-mail (2%)
  • 1% Wi-fi (1%)
  • 1% TV (1%)

Live Outage Map Near Richmond, England

The most recent Tesco Mobile outage reports came from the following cities: Hammersmith, London, Harringay, Hackney, City of London, Croydon, Woking, Mitcham, Staines, City of Westminster, Uxbridge, Kingston upon Thames, Wandsworth, Harrow, and Muswell Hill.

CityProblem TypeReport Time
Hammersmith Internet 4 days ago
London Total Blackout 7 days ago
London Phone 7 days ago
Hammersmith Internet 10 days ago
Hammersmith Total Blackout 11 days ago
Harringay Internet 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • NesliShafak
    Nesli Shafak (@NesliShafak) reported from Kensington, England

    @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

  • juliewebber88
    juliewebber (@juliewebber88) reported from Camberwell, England

    @tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying

  • manlikesheltzy
    #EmeryOut (@manlikesheltzy) reported from City of London, England

    @1kayofficial @tescomobile @tescomobile quickly potential customer here

  • wonky_lauren
    Beetlejuice (@wonky_lauren) reported from London, England

    My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

  • juliewebber88
    juliewebber (@juliewebber88) reported from Camberwell, England

    @tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!

  • quinsgirl71
    Rachel (@quinsgirl71) reported from Hounslow, England

    @tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

  • Gallagher1Andy
    Andy Gallagher (@Gallagher1Andy) reported from Hillingdon, England

    @tescomobile hi, just converted my Clubcard voucher to Tesco Mobile Rewards but voucher code not working. Please help

  • petergardner50
    peter gardner (@petergardner50) reported from London, England

    @tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

  • ___Kiran
    Kiran 😍👨🏻‍🍳 (@___Kiran) reported from Hounslow, England

    Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

  • SuzetteFarrier
    Faz (@SuzetteFarrier) reported from Hounslow, England

    @tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

  • juliewebber88
    juliewebber (@juliewebber88) reported from Camberwell, England

    @tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!

  • Gallagher1Andy
    Andy Gallagher (@Gallagher1Andy) reported from Hillingdon, England

    @tescomobile need help with my application for new contract which is currently on hold. Takes too long on hold when calling. Please DM me so I can give further details.

  • 5_iron
    Brad P (@5_iron) reported from Hackney, England

    @tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.

  • quinsgirl71
    Rachel (@quinsgirl71) reported from Hounslow, England

    @tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(

  • BancoDePapa
    グラハム・スミス® (@BancoDePapa) reported from Harrow Weald, England

    @tescomobile 5 phones down (family).... Answers please

  • berringer1889
    Toby🇬🇧🍊 (@berringer1889) reported from Spelthorne District, England

    @tescomobile still no service can someone let me know why

  • juliewebber88
    juliewebber (@juliewebber88) reported from Camberwell, England

    @tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor

  • SuzetteFarrier
    Faz (@SuzetteFarrier) reported from Hounslow, England

    @tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

  • berringer1889
    Toby🇬🇧🍊 (@berringer1889) reported from Spelthorne District, England

    @tescomobile have had no service for hours now can u shed some light on this please

  • stuantor
    Stuart Orr (@stuantor) reported from Hounslow, England

    @tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • tomcandrews1
    Tom Andrews🇬🇧❤️💙🌲🌳🌿 (@tomcandrews1) reported

    @tescomobile Hi, I recently upgraded my phone and I have not received my email to sign up for Tesco Clubcard Plus, could you help me with this please?

  • ACCMummy
    Sally Collett (@ACCMummy) reported

    @tescomobile I'll be raising a complaint, i do not expect a month old phone to need repairing and the guide on your website says you'll expect it to take 7-10 days so id be without a phone for couple of weeks!!!

  • SteveAttw00d
    Steve Attwood (@SteveAttw00d) reported

    @tescomobile Reporting a poor mobile signal issues takes me on the the 02 net work. 02 then contact me to say they are unable to resolve or escalate the issue because I'm a Tesco mobile customer.

  • LukeSuddens
    Luke Suddens (@LukeSuddens) reported

    @tescomobile Don't worry. I've now officially left tesco and moved to @giffgaff who will transfer my number in 24 hours. Your service has been a disgrace

  • Enthusiastagirl
    Sam Harper 💙 (@Enthusiastagirl) reported

    @tescomobile There’s been a glitch so we need to help you over the phone please call 4455. But then there’s no option to speak to a human

  • SteveAttw00d
    Steve Attwood (@SteveAttw00d) reported

    @tescomobile Yes been through this loop before. O2 engineers won't action a resolution because I'm a Tesco customer. Its thr same for 3 mobiles in the household. 1 or 2 bars maximum no 3G or 4G calls facing or not connecting.

  • thomasj32038359
    thomas johnston (@thomasj32038359) reported

    @tescomobile What's the matter with internet in the dh33dw area , no service hardly so CE Monday morning ,sort it out.

  • ACCMummy
    Sally Collett (@ACCMummy) reported

    @tescomobile I cannot be without a phone, and the insurance i took out, which would have provided me with a replacement phone, cannot be used as, rightly so, they are saying it is a warranty issue.

  • LukeSuddens
    Luke Suddens (@LukeSuddens) reported

    @tescomobile Shock horror! No sim card again in the post on day 5!! Seriously this is a joke! Paying for a service I can't use! Left me without a working phone for 5 days!

  • shedheds
    SHEDHEDS🗣️📢 (@shedheds) reported

    @talkSPORT @Sjopinion10 @tescomobile We can UNRING THE BELL as he puts it. The financial monster created through TV money can still be skelped back down to what they were. They'll still have a bonny stadium built by money we didn't mean it to fund when subscribing to see OUR Teams, but will be left with the mad debt