Tesco Mobile

Tesco Mobile Outage Report in Richmond, Greater London, England

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Tesco Mobile Outage Chart in Richmond, Greater London, England 03/31/2026 10:15

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Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (39%)

    Phone (39%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (26%)

    Total Blackout (26%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (1%)

    Wi-fi (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent Tesco Mobile outage reports came from the following cities: Hammersmith, Harringay, London, Hackney, City of London, Croydon, Woking, Mitcham, Staines, City of Westminster, Uxbridge, Kingston upon Thames, Wandsworth, Harrow and Muswell Hill.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomHarringay Internet
United KingdomLondon Total Blackout
United KingdomLondon E-mail
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

  • 5_iron Brad P (@5_iron) reported from Hackney, England

    @tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.

  • berringer1889 Toby🇬🇧🍊 (@berringer1889) reported from Spelthorne District, England

    @tescomobile have had no service for hours now can u shed some light on this please

  • manlikesheltzy #EmeryOut (@manlikesheltzy) reported from City of London, England

    @1kayofficial @tescomobile @tescomobile quickly potential customer here

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    . @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

  • IainGordon2 Iain Gordon (@IainGordon2) reported from London, England

    @tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X

  • SuzetteFarrier Faz (@SuzetteFarrier) reported from Hounslow, England

    @tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

  • quinsgirl71 Rachel (@quinsgirl71) reported from Hounslow, England

    @tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

  • berringer1889 Toby🇬🇧🍊 (@berringer1889) reported from Spelthorne District, England

    @tescomobile still no service can someone let me know why

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    . @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10: 43 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

  • SuzetteFarrier Faz (@SuzetteFarrier) reported from Hounslow, England

    @tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10:37pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

  • stuantor Stuart Orr (@stuantor) reported from Hounslow, England

    @tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

  • BancoDePapa グラハム・スミス® (@BancoDePapa) reported from Harrow Weald, England

    @tescomobile 5 phones down (family).... Answers please

  • BhaviniShah Bhavini Shah (@BhaviniShah) reported from London, England

    @Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

  • ___Kiran Kiran 😍👨🏻‍🍳 (@___Kiran) reported from Hounslow, England

    Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

  • wonky_lauren Beetlejuice (@wonky_lauren) reported from London, England

    My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

  • Gallagher1Andy Andy Gallagher (@Gallagher1Andy) reported from Hillingdon, England

    @tescomobile hi, just converted my Clubcard voucher to Tesco Mobile Rewards but voucher code not working. Please help

  • Gallagher1Andy Andy Gallagher (@Gallagher1Andy) reported from Hillingdon, England

    @tescomobile need help with my application for new contract which is currently on hold. Takes too long on hold when calling. Please DM me so I can give further details.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • RoidyRandy Randy (@RoidyRandy) reported

    @tescomobile Is there something going on with your network? I’m unable to receive OTP’s from Amazon which means I can’t access my account for Customer Service reasons, what is going on?

  • becca_rlw94 Becca (@becca_rlw94) reported

    @tescomobile Anything to help? This issue has been going on a week now to get a number transferred across, last night I got told to go and drive to my nearest phone mast to try and get signal. I feel like this issue has been past from person to person and still no further forward!

  • KeeleyGray472 Keeley Gray (@KeeleyGray472) reported

    Hey @tescomobile please can you help my parents who are in their 70s who have received terrible service from your staff. They cant use their new phones and getting nowhere!! Help!!!

  • rayretson raymond (@rayretson) reported from Wool, England

    @tescomobile is there problems with the network at present? No signal and it's not just me? #Tesco

  • AndalusianIrish Andy McKinney (@AndalusianIrish) reported

    @tescomobile 1) Contacted you with a billing query and the agent talked over the top of me, gave me inaccurate information and answered a question I did not ask. I left one of your major competitors after 20 years because of a decline in their customer service.

  • Phil_Sampson46 Philip Sampson (@Phil_Sampson46) reported

    @tescomobile I have just successfully transfer my number over to you but the app telling me there a problem with my account when I try reinstall the app it ask me what number I have to I try that but it doesn't Recognize it

  • KarenRoss2 Karen Ross (@KarenRoss2) reported

    @tescomobile your service is absolutely tragic! My son was mugged in London on Monday, I reported it straight away. Five days later we still haven't received a New sim and your insurance still haven't processed my claim!

  • mike_mjmcc mikeymackmikeface (@mike_mjmcc) reported

    3 weekends on the run trying to sort a @tescomobile bill out, hang up give un-contatable numbers , useless !!!

  • NeilMar29565882 Neil Martin (@NeilMar29565882) reported

    @tescomobile Is it normal for your staff on chat to ask for my password? I told them I’m not giving that out, so they say they can’t help.

  • barrygr59469768 Truth Hurts (@barrygr59469768) reported

    @tescomobile Ive just bought a new phone Alcatel1 was supposed to come with £10 credit but there is none ?? I can receive texts from others but no calls (is that because no credit) I tried to ring customer care but says *mobile network not available* please help