Tesco Mobile outages and service status in Llanrwst, Wales

Problems in the last 24 hours in Llanrwst, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Llanrwst, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  montyniblet (@montyniblet) reported 5 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Ian (@iancharris) reported 6 minutes ago

  @HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.

• 
  Paul Sivyer (@PSivyer67284) reported 6 minutes ago

  @tescomobile is there a problem at Tesco mobile as I got 4 bars and showing 5G but I got no internet

• 
  ALL EYES ON SUMUD FLOTILLA 🚢🍉 (@jess_themulti) reported 8 minutes ago

  @tescomobile Hi, I need help with billing for this month’s payment as I couldn’t pay out on time and only just have enough funds in my bank account today. The tesco mobile app says the bill is paid but in my bank it bounced/did not come out yet.

• 
  Jeremy (@io_scores) reported 8 minutes ago

  @tescomobile There is an issue. It has been well over a week now. Can you please provide me with a timescale as to when this mast is getting fixed?

• 
  Emma Lockhart (@EmmaLockha51775) reported 11 minutes ago

  @tescomobile I've never met a sales agent less interested in my life. I've just tried to take out a mobile and the order failed online. I called customer to make the 1

• 
  MDS (@mdsbfc) reported 15 minutes ago

  @tescomobile Hi, i seem to have an increasing number of people telling me they ring me and although they say my phone seems to be ringing i often get no ringing at my end, wife has same issue BL8 area

• 
  Gracie🐦 (@mydogisafreak) reported 16 minutes ago

  @tescomobile I need some help with topping up monthly bundle please. The phone number supplied is no good for my tariff

• 
  Paul Varney (@silveryk) reported 17 minutes ago

  @nookiehider @tescomobile It's honestly ridiculous for the UK to be so poor in such a critical infrastructure nowadays. Rest of the world are MILES ahead of us.

• 
  Bryn Burgess (@caldicotbirder) reported 18 minutes ago

  @tescomobile Are your systems down at the moment? I am unable to make any calls. Rings out by receiver unable to hear! Thanks