Tesco Mobile outages and service status in Laurencekirk, Scotland

Problems in the last 24 hours in Laurencekirk, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Laurencekirk, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  montyniblet (@montyniblet) reported 7 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  💙❌𝐒𝐂𝐔𝐋𝐋𝐘 ❌💙 (@ScullyScully73) reported 7 minutes ago

  @tescomobile Absolutely SHITE when dealing with Vulnerable Pensioners struggling to deal with them.. Ignorant. dismissive, RUDE

• 
  kathy (@katzmm) reported 11 minutes ago

  @tescomobile hi, I have been told from Monday I'd have service in 24hrs I still have none, I need my phone for work. Can someone please sort this before I lose more business over the weekend.

• 
  jess rach x (@Rachel914481091) reported 12 minutes ago

  Please help me @NatWest_Help I cannot access my bank account as @tescomobile have disconnected my number without warning. Can I urgently speak to somebody please?

• 
  Aaron hassan (@custardwarrior) reported 12 minutes ago

  FFS @tescomobile lovely day no rain no cloud no snow no hail nothing and can hardly get online again seriously how can you make claims like provided by 02 with 99% coverage when it doesn't work in the middle of a town

• 
  Ola (@Jajasolu) reported 15 minutes ago

  @tescomobile my SIM card has no signal and no one is responding

• 
  gillian mary (@gillianwyatt601) reported 16 minutes ago

  @tescomobile @neily_boy72 your app used to be so easy to use... once again I am having problems topping up Pay As You Go?!! 🤔🤨🙄... for heavens sake WHY?!!

• 
  Katrina (@KatLawrence) reported 16 minutes ago

  @tescomobile That doesn't work when I have no service and can't make/receive calls or send/receive sms. Can no-one provide an update with estimated time frame?

• 
  Paul Marks (@paulsmarks) reported 17 minutes ago

  @tescomobile is there an issue with the app ? I am only getting a white screen and have tried offloaded and reloading the app but issue remains

• 
  Eyeofthebeerholder (@Eyeofthebeerho1) reported 20 minutes ago

  @tescomobile is there a problem with the webchat function??? Won't open a chat.