Tesco Mobile Outage in Buxton, Derbyshire, England

@tescomobile Are you having problems with the network I’ve not been able to make or receive calls since yesterday.

pretty sure a company like @tescomobile has a duty to provide decent customer care. I have been failed by them and they have lost 2 of my legal documents they requested as proofs !! @TradeStandards surely companies cannot get away with failing to provide adequate service

once again @tescomobile you never fail to seriously disappoint me with the shittest service i have ever known. You as a company are incapable of keeping your side of a contract and your staff are incapable of carrying out their jobs to even a satisfactory standard.

@tescomobile both as the claim cant be processed unitl ive changed it but tesco wont help me to change it. its a joke and im still without a phone that im paying for

@tescomobile your service is an absolute joke .. all i want to do is change my name so i can claim on insurance i have waited 3 weeks to do this now. ffs sort it out i need the replacement phone

@tescomobile I've DM'd you. But based on your other customer service options having refused to do anything, I don't think this will end well.

@tescomobile it’s been 3 months since I first reported a contract bought fraudulently under my name and yet no word from your Fraud department. You have no problem chasing me for invoice though. My credit record is badly impacted. This is poor customer service. Not impressed!

@tescomobile For the past few weeks my Tesco mobile signal’s been shocking at home. Was great previously. Other people locally have said there’s been maintenance going on, but should be ok by now… nope… just over 1 mile SE of Tesco Extra, Hattersley.

@tescomobile Thanks! I’m a new customer and that was the one question I forgot to ask.

Worst #CustomerService I have ever experienced? I've been a @tescomobile customer for 1 month & they've set a new low. The level of incompetence / disinterest from their 'chat' support and phone support is mind-blowing. Sorry I left @O2 Don't switch.

@HebbyGold @tescomobile Well as in I upgraded 8 days ago and have had no mobile data either, spoke to customer care and they same the same it's an outage ect

@HebbyGold @tescomobile I have been experiencing the same issue for over 8 days now myself :/

@tescomobile Well let’s hope they don’t go to f*cking Devon else they’ll never be able to contact anyone 🙄

@tescomobile just bought a sim only deal and just to let you know I think your coverage is awful. I always got an excellent coverage in the West Country with my last provider but I had nothing for a whole week in Devon and Cornwall. Shocking!

@tescomobile @WhichUK Think it's a bit crappy you don't offer VoLTE, are there any plans to add this feature in future, surprising you don't have it considering you piggy back O2 network