TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Hampshire, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Hampshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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TSB Bank Issues Reports Near Hampshire, England

Latest outage, problems and issue reports in Hampshire and nearby locations:

• 
  Alicia Lambert (@glitter__fly17) reported 2 minutes ago from Eastleigh, England

  @WhowhatWah @TSB Yeah it wasn’t the app, it was the data site and the thing came from Apple itself but yeah I’m not changing anything yet ! :)

• 
  Ben Sibley (@RealBenSibley) reported 33 minutes ago from Locks Heath, England

  Was anyone else affected by @TSB 's issue whereby they took payment twice? Just wondering if you have had it refunded yet as the 24-48hrs has now passed and I'm still waiting.... 🤦

• 
  Alicia Lambert (@glitter__fly17) reported 41 minutes ago from Winchester, England

  @TSB I’m trying to call up as I’ve had money stolen but it’s asking me for a security code that I cannot remember. Please help 🙏🏽

• 
  Alicia Lambert (@glitter__fly17) reported 47 minutes ago from Eastleigh, England

  @NickHickey84 @TSB It’s came up as a notification that I need to change my password as it was part of a data leak. Came through iPhone when I was on the web browser to log in.

• 
  Alicia Lambert (@glitter__fly17) reported 52 minutes ago from Eastleigh, England

  @TSB just wanted to order dinner but can’t access my account. I’m starving huns help a girl out n fix the servers x

• 
  Phil Cowell (@shambleclown) reported 58 minutes ago from Fareham, England

  Just taken the leap by switching banks away from @TSB who are absolutely shocking!! Website is rubbish, cannot pay in money at the post office like every other bank and generally shocking customer service.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lois Sandwich (@lois_sandwich) reported 1 minute ago

  @TSB Why do you make it almost impossible to inform you of a death? All I want to do is freeze the accounts and provide you with a death certificate. Your online form is not fit for purpose. Your telephone support tells you to fill in the form. I need probate to do anything else.

• 
  Lee Hewat (@Leehewat28) reported 4 minutes ago

  @TSB Is there an issue with the biometrics function on the app? Everytime i try to log in with my fingerprint, i get an error message saying i need to set it up again? I was able to use it last night but then today i have had to use my memorable info everytime.

• 
  Caroline Wilson (@CarolineWils87) reported 4 minutes ago

  @TSB Hi, I've tried that. My husband has also just tried and he got a different message saying you are aware there is an issue.

• 
  JacquiB (@tripsfantastic) reported 8 minutes ago

  @TSB absolutely garbage customer service. Put two complaints through neither of which have been dealt with. These boots are made for walking

• 
  alex martin (@jammyjennypokes) reported 10 minutes ago

  @TSB Hi, you have blocked my card and your shiny new automated system has broken. I have spent 3 hours calling your CS teams and not yet got through to fraud. This is a joke of a service, please contact me.

• 
  Etienne (@EtienneJS) reported 14 minutes ago

  @TSB may I ask why your app is so terrible that it defaults to the 4th of June 2015 as a birthdate when one is trying to log in with a new phone? Absolutely shocking customer experience.

• 
  jamie robertson (@pinkjockalypse) reported 19 minutes ago

  @TSB No option on the app tonight to pay credit card. In fact credit card entirely missing from app. 4th time in 3 yrs its gone missing from the app. I note the 'manage cards' option isnt working either so thank Gawd I havent lost my card. Its rather frustrating really.

• 
  Paul Jasper Upton (@j45p3r1973) reported 20 minutes ago

  @TSB another month end/month start and your app plays up again. How long before you get this sorted? You are very quick to charge people if we make mistakes, but it’s ok for you to put up apology notes, and deny us access to our accounts. Laughable

• 
  Sharon mckay (@martell0507) reported 20 minutes ago

  @TSB why have you gone ‘ block the card’ mad ?? I know you have to be anti fraud but your settings need changing . I get my card blocked on almost every credit card transaction and now my daughter on her current account debit card ! Time to change banks

• 
  Martinf68 (@Martinf683) reported 25 minutes ago

  @idonttwit2 @Ginger_Tucci @TSB I've not had any issues with the sanny app. Halifax is ok so is nationwide