TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  sofia (@sofiaBswaine) reported 4 minutes ago from Barry, Wales

  @TSB I’ve made two payments to my CC but the amount I owe hasn’t gone down on the app?

• 
  Mark 🇬🇧🇺🇦 (@MarkAnstee2) reported 53 minutes ago from Weston-super-Mare, England

  @TSB @debbiecompton Are tsb going to compensate all customers for this severe outage i dont think so what about those who need to pay for their prescriptions that cant because cards being declined.

• 
  Mark (@MarkAnstee2) reported 54 minutes ago from Weston-super-Mare, England

  @a_walls @TSB Must be an issue with tsb as im unable to login via the app either.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phillip Lloyd (@PhillipLL) reported 10 minutes ago

  @TSB OTP not working to log in to online account

• 
  Minter79Man (@Minter79Man) reported 15 minutes ago

  @TSB App and website down, no way to confirm payments have gone out, any ideas when whatever issue it is this time will be fixed ?

• 
  👑🅁🅈🄰🄽👑 (@TheQuietDrunk92) reported 15 minutes ago

  Hi @TSB how do I block a reoccurring debit card Continuous Payment Authority I’ve already cancelled my old bank card but company still taking money from my new bank card, I’ve googled it and it says I’m able to cancel/block future payments is that correct and if so how do I go about doing that? Thank you in advance.

• 
  sf 🏆🏆🏆🏆 (@custardpie17) reported 15 minutes ago

  @TSB thanks for letting me know you became part of Santander four days ago. I shall be closing my account tomorrow, fifty years after opening it. I left Santander several years ago after announcing their DEI credentials which was more about the staff and less about the customer

• 
  jamie robertson (@pinkjockalypse) reported 17 minutes ago

  @TSB 5 wks ago I visited TSB in Glasgow city centre to have a direct debit camcelled. Was told a block would be placed on it, so why am I still being billed? You going to refund the 45 pounds I've paid this month - for absolutely NOTHING!??

• 
  Rebecca Catherine Viner (@Beckiviner) reported 19 minutes ago

  no joke @TSB why can i not log in without my phone that is dangerous @TimesRadio whatever the rest of you did at Uni it wasn't at my level.

• 
  Donna. Adult Human Female.Drunk Goose Club Member (@brewbich) reported 24 minutes ago

  @TSB what the hell is wrong with your app, this will be the 2nd day I have been unable to access my account, and yes I have turned my phone on/off uninstalled and reinstalled app

• 
  ⁠ Uzair (@UZAlR) reported 25 minutes ago

  @TSB why does it take 2 working days to get a statement generated? Other banks is literally a click away… Please fix this

• 
  Nicole Barlow (@Nicole_Barlow1) reported 26 minutes ago

  @santanderuk @TSB You are a throughly incompetent and cheap institution. You outsource your customer service to some third world country, where none of the advisors can speak English. Then expect poor elderly people to go to the branch when you mess up. It's shocking and shameful.

• 
  Ginger Tucci (@Ginger_Tucci) reported 26 minutes ago

  @WorldFamousHot1 @TSB I actually really enjoy trying to log in 68 times just to check some bills have been paid - EVERY MONTH. It really makes you feel valued as a customer that they haven’t addressed the issue in 4 years.