Virgin Media Outage Report in Gayton, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gayton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gayton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 16: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gayton, England
Latest outage, problems and issue reports in Gayton and nearby locations:
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GetYourWings.co.uk
(@GetYourWingsUK) reported
from
Gayton, England
@virginmedia Yes I called back after another 30mins, apparently I have to wait another 48hrs, due to a mistake or issue with your systems, not impressed...
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Producer Speechless
(@speechlessfm) reported
from
Downham Market, England
@virginmedia jesus how long do you have to wait on your online chat to speak to someone. Over an hour and half now. Tell me again why I am paying you if I can't get the service I want
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GetYourWings.co.uk
(@GetYourWingsUK) reported
from
Gayton, England
@virginmedia that time when your Virgin mobile has be out for over 24hrs and the support manager is to call you back within 60mins, and that was 90mins! This is not great service 😢
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nat 🏍
(@The_MentalDuck) reported
@virginmedia apparently its due to service improvements. well done for planning that to happen during a national lockdown. considering i cannot get through to anybody I'd like you to communicate with someone in regards to a bill reduction on my account.
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KL
(@karxlee) reported
@virginmedia 4 hours for a reply to a text!! Wow this is shocking, I’m paying for a service that you are not providing
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Chris Newton
(@PiemanNo1) reported
@virginmedia - I have an open complaint with you and am being completely ignored, can someone please reply, I AM VERY UNHAPPY!
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Jo Shepherd 🇪🇺🕷
(@JoShepherd) reported
@virginmedia hi, I can’t connect to my emails on my iPhone or Mac atm. When I try online via your website is says “Your mailbox is not available at the moment ...”. Do you know what the problem is please. Thanks.
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Mary Happy
(@missmaryhappy) reported
Good morning, this is just a reminder that @virginmedia is a terrible company, incapable of providing critical service in the middle of a lockdown. Two weeks calling daily, spending on the phone an average of 100 minutes each time, and no solution or progress @richardbranson
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John Heaton
(@heaton2111) reported
@virginmedia Possibly. I am trying to speak to the team to cancel my account but I've called 4 times and been on hold for more than 30 mins each time. Is there a web chat or email function?
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Phil Walden
(@philwalden) reported
@fos100 @virginmedia I think you need to have no service for 2 consecutive days before they will refund.
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Sille Wenga
(@ellis_rebel_x) reported
@virginmedia We’ve had a second router sent to us which doesn’t work and we were also promised 8 weeks loss of service credit and a free booster. Can you get a manager to phone us back like we were promised. Thanks
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Tom milner
(@MilnerTom) reported
@virginmedia Still the same issue! Poor signal in the room next to the new box and it getting more and more frustrating. Working from home is hard as it is and this service is making it unbearable. What are you able to do to ensure this is no longer a problem?
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yags14
(@yags14) reported
@virginmedia issues in the TW16 area?? I'm without internet connection and doing Zoom calls whilst tethering to my mobile is really annoying!!! Can you confirm whats going on? Not good for a new customer.