Virgin Media Outage Report in Downham Market, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Downham Market, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Downham Market and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Downham Market, England
Latest outage, problems and issue reports in Downham Market and nearby locations:
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Producer Speechless
(@speechlessfm) reported
from
Downham Market, England
@virginmedia jesus how long do you have to wait on your online chat to speak to someone. Over an hour and half now. Tell me again why I am paying you if I can't get the service I want
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sean smith
(@seansmi3214635) reported
from
Wisbech, England
@virginmedia I'm in Wisbech, Cambridgeshire and have internet problem. V6 box is ok for accessing apps but I can't connect to prime video Netflix or now tv.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia your service is appalling. All the promises the sales person made were #lies and #nonsense I so wish we hadn’t moved to you. #disaster Sorry we left you @BTCare
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°•▪︎♡ Tracey ♡▪︎•°
(@Mum2five73) reported
from
Wisbech, England
Anyone else having problems with virgin media had no Internet all day #virginmediadown
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia I told them repeatedly that I did not believe that a booster would work. Even when I would be required to pay for one. The speed at the hub as you can see in WiFi is poor so you tell me.
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GetYourWings.co.uk
(@GetYourWingsUK) reported
from
Gayton, England
@virginmedia that time when your Virgin mobile has be out for over 24hrs and the support manager is to call you back within 60mins, and that was 90mins! This is not great service 😢
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sean smith
(@seansmi3214635) reported
from
Wisbech, England
@virginmedia Further to yesterday message I still have the same problem & have been unable to speak to an adviser. Usual trouble shooting hasn't worked
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GetYourWings.co.uk
(@GetYourWingsUK) reported
from
Gayton, England
@virginmedia Yes I called back after another 30mins, apparently I have to wait another 48hrs, due to a mistake or issue with your systems, not impressed...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Thomas
(@mrdjthomas) reported
@virginmedia missed bill payment for mobile account. Now paid but service not reconnected?
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Simon B
(@cannonfodder16) reported
@virginmedia It said everything looks fine until it ran the test and said there is an intermittent fault and to wait 23 hrs for an engineer or something which isn’t helpful, no point of contact so how do I know what’s going on so in terms of an estimated fix time no, except 23hrs
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sabotage3d
(@sabotage3d) reported
@virginmedia I was two hours on the phone with your customer service they hung up on me multiple time and bouncing me between different departments and I was not offered the option you are suggesting. They just ask for over 200 pounds. I will be contacting The Guardian with my story.
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Adam Jukes
(@AdamJukes) reported
@virginmedia Is there any news on when this is likely to get fixed? I’m glad to see it has at least been acknowledged as a bug at your end, and not a user issue.
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Jem
(@JemmaRobinson1) reported
@virginmedia Yesterday online but it does 28 days! I’ve been with you guys for a long time and I’ve never had this before. Very disappointing. Looks like I’ll have to call again!
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Skaty
(@katherineben) reported
@virginmedia I am now arriving at work, so am unable to call, I called on Monday morning. The wait was 90 mins,and you are telling me the evening wait will be longer. Please help
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Beer And Burger
(@BurgerAndBeer) reported
@virginmedia Yes. I have rebooted and tried changing settings as per your website. HD content seems fine. SD content is almost unwatchable with so much artifact on the screen. Its not even pixelated like a faulty signal, just extremely poor quality.
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Mark
(@Markhelphim) reported
@virginmedia Hi still waiting for a customer email response. Sure understand it’s a complicated installation but a email confirmation that Virgin Customer Support is on the job??????????
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DJ Dave Connell
(@DJConnell5) reported
@virginmedia Yes, I had moved property and was told to bring my old stuff. Engineer couldn't set it up as he had message saying customer does not have TV package. 1 month I have been waiting for this to be done. 1st engineer didn't even turn up! Spent 1 hour 47 on customer service last night
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R ⚛️
(@SnaggleAsaurus) reported
@virginmedia My new equipment arrives today the old equipment is still in and the bill has been paid on the previous account, you've turned the service off on the old account and my new account isn't active and I'm WFH