Virgin Media Outage Report in Thetford, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Thetford, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Bury St Edmunds and Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Bury St Edmunds |
Internet | |
| Thetford |
Internet | |
| Thetford |
Internet | |
| Thetford |
TV | |
| Thetford |
TV | |
| Mildenhall |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thetford, England
Latest outage, problems and issue reports in Thetford and nearby locations:
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💙Shelley
(@SonicUtd) reported
@bt_uk Oh no they can’t! Rubbish deals after 43 years! No customer loyalty now obviously. Better deals @virginmedia @SkyHelpTeam
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Beatie Edney
(@beatieedney) reported
OMG @virginmedia it is so hard to get help from you. My TiVo box is broken - tried to book an engineer to fix the problem and your website isn’t working properly. Having jumped through all the hoops and booked a slot it jumps back to we can’t check now???
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Danny
(@DannyCosmos5) reported
@virginmedia @NatGeoUK @virginmedia please stop sending me text updates on the outage that was already fixed 2 days ago. I’m being bombarded by them.
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martin
(@M_D_Lawless) reported
@virginmedia can someone with at least half a brain call me, I’m trying to sort out a issue that started with your mess up and getting absolutely nowhere with your call centres!
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Greg Stewart
(@gregstewart) reported
@vmbusiness very poor service. Services drops at least 1x/day. Slowly resolved by rebooting the hub. This intermittent service is NO GOOD for business. + Your website says" Sorry, we can’t run a test on your services right now, Please try again later." Fix it. now.
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Ian Frawley
(@ianfrawley) reported
@virginmedia This got sorted in the end. It was the signal booster that was at fault. Thanks, Ian
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Mike Lawrence
(@Sh0rt_Stax) reported
@virginmedia Are emails down? I can't send or receive any ???
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Beatie Edney
(@beatieedney) reported
@virginmedia Just had a text confirming engineer will visit Wednesday. But your customer service is really hard to contact and help is so hard to get from you. EVERYTIME!!!
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Neil Young
(@Young73Co) reported
@virginmedia if my internal install took place, but I had no service as it was found there was a problem with the external cabling, would I be eligible for the auto compensation?
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Jacqui Robertson
(@JacquiDFC) reported
@virginmedia She can’t get past the people who are either harassing fit money or not following up on closing the account. How do you suggest she raises a complaint with the least amount of stress possible?