Virgin Media Outage Report in Thetford, Norfolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Thetford come from postal codes IP24.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thetford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thetford, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Internet | |
| Thetford |
TV | |
| Thetford |
TV | |
| Mildenhall |
Internet | |
| Thetford |
Wi-fi | |
| Bury St Edmunds |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thetford, England
Latest outage, problems and issue reports in Thetford and nearby locations:
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Andrew Bushell
(@boosh_) reported
from
Bury St. Edmunds, England
@virginmedia Many thanks, I would have just liked the person to listen what I was asking. And then he tells me my loyalty counts.... it is nigh on impossible to speak to anyone and I can’t amend package online due to errors
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Jonathan Hartley 💙
(@JonHartleyInBSE) reported
from
Bury St. Edmunds, England
@kev21261 @mrdanwalker The fact that many people Iive in poverty is not a reason to abolish the BBC licence fee. A commercial service, would be far more expensive and provide far less content (just look at Sky, Virgin Media and BT Sport). And funding through adverts would reduce the income for ITV & C4
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia Back in July after another call to deal with debt collection for service I cancelled I’m January - i thought the issue was resolved in so much as the so called missed payment was cleared - despite virgin media owing me…. Now a default on my credit file!!
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Cheryl 🏴
(@CherylBetty) reported
@D1994Jordan @virginmedia Im having same issue. Service status says come back later but i want to know a rough time on how long it might be off
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia Your service is the worst. Stressful and negligent. Read the history on the tweets.
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Angus Crabbie
(@Trees4Scotland) reported
@virginmedia No the call cut out after 60 minutes of waiting time - a total disregard for existing customers
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Willie Gillan
(@Williegillan) reported
@virginmedia could you check the broadband service for post code G813JB . Seems to be down , just like your website or I'd check it myself. Thanks.
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🍀 🏴 🇮🇹 Celtico FC Sostenitore🍀
(@8881CFcitleC) reported
@virginmedia It’s been down since 4am so please forgive me if I do not believe a word you say. Clearly the fact it is still not fixed and we are without anything extremely unsatisfactory
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DJW
(@solilad) reported
@virginmedia We are too, but no one seems to help but your happy to take our money each month?
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🍀 🏴 🇮🇹 Celtico FC Sostenitore🍀
(@8881CFcitleC) reported
@Williegillan @virginmedia It’s not down though took about 5 minutes until it updated my request. Looks like everyone down so a lot if traffic
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unknown
(@KPOPFANATIC0) reported
I have been promised a call back from a manager twice to actively sort out bill issue which I have raised 6 days ago but both times been let down. Already waited 48hrs @virginmedia does wasting my time waiting for a phone call display exceptional customer service?
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JabbyDodger
(@LizW75477710) reported
@DessyArkle @virginmedia That annoys me too especially when you see the new customer offers