Virgin Media Outage Report in Rye, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rye, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rye, England
Latest outage, problems and issue reports in Rye and nearby locations:
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile
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Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
Come on guys sort it out I should be able to get online without restrictions if I’m a virgin media customer
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
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Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
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Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
@virginmedia @BitBuzzOnline right NOT HAPPY I am a virgin media customer & I can’t use the WiFi by bitbuzz anywhere without paying or having freetime I thought if it was a network by virgin I could use it without restrictions free if I also downloaded the profile but no
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Well the offer was made on the same day that they withdrew the offer so it’s hard to agree a resolution. Thanks for the number. What’s the average waiting time?
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jody specht
(@spechtboy) reported
@virginmedia Intermittent service for last week and nothing today. But more frustrated with the mixed messages and poor information about the service. And poor customer service. Hence rant. Only want a clear answer!
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Craig Dennis
(@craigmdennis) reported
@Trev_Morris @bt_uk @virginmedia Thankfully they let him out of his contract (after a lot of fighting). I'll never go near them, that's for sure.
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jody specht
(@spechtboy) reported
@virginmedia And you have just sent me to why I am ranting! That page says no issues but when I phone it says they are. When I speak to someone they say there is an issue, follow the link you sent to check, which says no issue. Argh
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Andy
(@nomadpad25) reported
@virginmedia No thanks. You're absolutely useless! Another compaint is in regarding the existing complaint. customer service on social media is different when other people can see your replies. Weird that!
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jody specht
(@spechtboy) reported
@virginmedia If its not working I can deal with that. If is working, brilliant. But to be told to keeping checking an app for details that is not conveying the same message is ridiculous!
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jon dean
(@deanophoneop) reported
@virginmedia What is frustrating is I’ve worked all the time during covid I have a lateral flow test every few days so why can’t your technician s do the same. If you are expecting me to wait until June 21 before I even get a date then I will terminate my contract with you.
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Kelly Cheshire
(@KJCheshire) reported
@virginmedia hi please can you confirm if there are any problems with landline for TF4 2HY? My line is dead. Thanks
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John Stewart
(@John_B_Stewart) reported
@Ofcom @ICOnews Currently inundated with calls claiming to be from Virgin Media. Are you guys tracking this? Doing anything to stop these obvious scam campaigns? Last number 01454602368 Surely you have network powers to stop these people at source?
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jody specht
(@spechtboy) reported
@virginmedia When I called, the customer service agent said they new about it 2 days ago! I've had issues all week. So not sure what virgin media timescales rate as new? I suppose time is quite subjective really 🤔