Virgin Media outages and service status in Hastings, England

Problems in the last 24 hours in Hastings, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hastings, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Virgin Media Issues Reports Near Hastings, England

Latest outage, problems and issue reports in Hastings and nearby locations:

• 
  Ian Braisby (@BraisbyI) reported 10 minutes ago from Hastings, England

  @timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke

• 
  Oggy The Ghost (@OggyGhost) reported 19 minutes ago from Camber, England

  @virginmedia @BitBuzzOnline right NOT HAPPY I am a virgin media customer & I can’t use the WiFi by bitbuzz anywhere without paying or having freetime I thought if it was a network by virgin I could use it without restrictions free if I also downloaded the profile but no

• 
  Maddie Dunn (@maddie_dunn) reported 22 minutes ago from Hastings, England

  2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!

• 
  Maddie Dunn (@maddie_dunn) reported 29 minutes ago from Hastings, England

  1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue

• 
  Oggy The Ghost (@OggyGhost) reported 56 minutes ago from Camber, England

  Come on guys sort it out I should be able to get online without restrictions if I’m a virgin media customer

• 
  Maddie Dunn (@maddie_dunn) reported 57 minutes ago from Hastings, England

  3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Asa McGrath (@amcgrath1uk) reported 6 minutes ago

  Well done @virginmedia . No internet or TV all day. Gone from saying it’s a known problem to saying it’s an issue our end. Nope. Bet the engineer who’s coming Wednesday won’t be needed as it’ll be miraculously fixed by then

• 
  NJS (@NJS0580) reported 8 minutes ago

  @virginmedia Any idea when the broadband issue will be fixed in my area ? Teesside . It’s been slow for a good few weeks . Finally the service status page shows there is an issue ,the estimated fix date keeps changing. My internet is now working intermittently.

• 
  sassy (@wayatalkinabeet) reported 13 minutes ago

  @virginmedia your internet service is a ******* joke. Outages last week, outages again today. Takes the pure piss what are you lot doing all day?

• 
  Greg O'Connell (Two jabs) (@Gregster29) reported 14 minutes ago

  @virginmedia All I'd like to know is if 2Gb fibre is available for my postcode. The website says yes, Customer service says no. So which is it?

• 
  Joel Sheppard (@joelshepp) reported 16 minutes ago

  @asksupportcreww @virginmedia No I'm not going to follow you or "drop a DM". I'm perfectly willing to have this conversation in the public domain to highlight how shambolic your customer service is.

• 
  entrustTMF (@entrustTMF) reported 22 minutes ago

  Day EIGHT of my complete broadband outage with @virginmedia 😡 However there IS hope. Today an engineer from them is supposed to be arriving-so trying to be positive What a complete nightmare of an experience this has been, so I'm REALLY hoping this will be the turning point🤞

• 
  Jools (@Jools_Orca) reported 26 minutes ago

  @lsrlinda I’m pretty sure many have struggled with very poor English or a similarly strong accent. My neighbour is hard of hearing and swapped Virgin Media for BT due to such struggles.

• 
  Tony dee (@tonemillwall) reported 26 minutes ago

  @virginmedia sort the Internet connection out please , paying premium rate for a crap service , Internet has been terrible for the last few days

• 
  Richard Smith (@rickysmith1965) reported 27 minutes ago

  @ClearlyOptional @virginmedia I have the same date for resolution, that will mean a full week without Internet service or any of the other services I pay for.

• 
  entrustTMF (@entrustTMF) reported 27 minutes ago

  @karenwi17092279 Sorry to hear that, not good 😔 Yes, we rely on these things more than we realise... I had forgotten the printer, the TV box, my Spotify, heating controller, etc. all use the WiFi and workarounds for all of them need to be fashioned or just abandoned until @virginmedia fix it