Virgin Media

Virgin Media Outage Report in Hastings, East Sussex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hastings, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hastings and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hastings, East Sussex, England 12/11/2024 06:55

December 11: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hastings, England

Latest outage, problems and issue reports in Hastings and nearby locations:

  • BraisbyI Ian Braisby (@BraisbyI) reported from Hastings, England

    @timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke

  • maddie_dunn Maddie Dunn (@maddie_dunn) reported from Hastings, England

    3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile

  • maddie_dunn Maddie Dunn (@maddie_dunn) reported from Hastings, England

    2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!

  • OggyGhost Oggy The Ghost (@OggyGhost) reported from Camber, England

    @virginmedia @BitBuzzOnline right NOT HAPPY I am a virgin media customer & I can’t use the WiFi by bitbuzz anywhere without paying or having freetime I thought if it was a network by virgin I could use it without restrictions free if I also downloaded the profile but no

  • maddie_dunn Maddie Dunn (@maddie_dunn) reported from Hastings, England

    1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue

  • OggyGhost Oggy The Ghost (@OggyGhost) reported from Camber, England

    Come on guys sort it out I should be able to get online without restrictions if I’m a virgin media customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JL4376 Jonathan Lloyd (@JL4376) reported

    @virginmedia I’ve just reported it to you, so please ask them to update the status on the service status page so we can have estimate of when fixed. There is no other way to report it

  • liagrimshawx lia (@liagrimshawx) reported

    @virginmedia is your service down? I can’t make calls, answer them or use my data?

  • Ben16349164 Barnold (@Ben16349164) reported

    @virginmedia They probably did mention it but I can’t remember, and I just know it won’t happen. Almost a full week with no services whatsoever. Im over it. I’ll probably just cancel my direct debit and continue using my mobile data as a hotspot. Less problems with that.

  • Scotw57 Scot Wilson (@Scotw57) reported

    @virginmedia No, simply told there is nothing which can reduce the price. Having been a customer for 16 years and never missing a payment it is a bit of a joke as I could get it cheaper as a new customer, infact I could get more services

  • StevieWoodLFC Steve'O (@StevieWoodLFC) reported

    @virginmedia can I have some help? Tv is not working, internet also

  • hushthewarmth Alex 🏳️‍🌈 (@hushthewarmth) reported

    @tompeck @virginmedia Temporary fix, but you should be able to turn off the 5g band in settings

  • JL4376 Jonathan Lloyd (@JL4376) reported

    @virginmedia No it’s not, but it’s happening in other households too. And the service checker number confirms there is an issue

  • JL4376 Jonathan Lloyd (@JL4376) reported

    @virginmedia Ha! No, your customer service is as rubbish as your internet service. So please ask them to update the status

  • SAMackinnon Stuart Mackinnon (@SAMackinnon) reported

    @virginmedia Hi, outages across phone, TV and broadband for weeks now in G14. Very difficult to speak to anyone about difficulties or get firm timescales about resolving issues. What are your plans for fixing these ongoing problems?

  • tony_sutton Tony Sutton (@tony_sutton) reported

    @tompeck @virginmedia Old SIM card that doesn't fully support 5G?