Virgin Media Outage Report in Rhuddlan, Denbighshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rhuddlan, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rhuddlan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rhuddlan, Wales
Latest outage, problems and issue reports in Rhuddlan and nearby locations:
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia I want to have a uk manager customer services phone me tonight! This is urgent I'm disabled you cut my phone off, to long story for here! Disgusting the way this is run! I'm seriously thinking of taking you to Court
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia You check this number account, you’ll see it’s unused mostly few seconds per call, if this data was an error, which it sounds like it was, then considering It’s never happened before this is wrong, I have no income, Disabled +44 (0) 7914 851253
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Peter Holt L.r.p.s. ☮ 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝 🐝
(@peteholt36) reported
from
Mostyn, Wales
@virginmedia My wife’s just left the house! But she’s give me permission to chat, ask security details no problem
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bartosz Matysiak
(@bmatysiak94) reported
@virginmedia Like I'd said, I've tried contacting you by phone (as mentioned in the link above) for few hours, with no success. Given that the alternative is contacting you by letter (which I highly doubt you'll answer to), that's not really a solution now, is it.
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Twisty Fingers
(@cala99) reported
@virginmedia Absolutely terrible. Waiting over 5 months for installation. Keep coming and "forgetting" what they need to do the actual install. And rescheduling. For a month later. Shockingly terrible service. Would go with another provider if possible.
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Claire 👩🏻🦰
(@Gisforgingers) reported
Hi @virginmedia - how do I cancel my mobile plan? I can’t find an option in the app.
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ViewFromHere
(@_ViewFromHere) reported
@virginmedia Hi, yes, I was told that this was being processed during my call to cancellations - but, I've received anxiously nothing to confirm this, either in email or anything within my account - I don't really want to go through some form argument down the line, hence I'm reaching out
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Claire Lovett-Owen
(@spookylovett) reported
@virginmedia Hello AR @virginmedia are you sending a link? Booked in to discuss complaint and cancellation and as yet no link or call
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Angela Donoghue
(@AngelaDonoghue6) reported
@virginmedia ir customer service is appalling Ofcom need to get involved
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Black Lives Matter!
(@JasonPaulPark) reported
Calling @virginmedia because they're not meeting minimum speed guarantee: however much a minute. Being told they're having internet issues so can't even test your line: PRICELESS. I'm annulling my contract asap and don't recommend them to anyone. Totally atrocious all the time!!
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TianaSeychel
(@MzSey7488) reported
@virginmedia For an order update I'm sorry that's ridiculous. An open forum is your solution? There's absolutely no reason someone can't just take a reference number and track down my order for an update
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Smudge Sunday 2
(@SmudgeSunday2) reported
@virginmedia impossible to get through to cancel my account. Tried several times and just stuck on hold. One for Trading Standards?
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liv💕
(@LivErin_x) reported
@virginmedia I’ve rang each month to fix this situation but there’s never anyone to even answer the phone. I think I’m entitled to 5 months free wifi or £235 for the sheer inconvenience you have caused me! I’ve had talk talk wifi since Feb 1st, you have made me pay for 2 wifis