Virgin Media Outage Report in Mostyn, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mostyn, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mostyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Mostyn, County of Flintshire, Wales
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Prenton, Birkenhead, Upton and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mostyn, Wales
Latest outage, problems and issue reports in Mostyn and nearby locations:
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Josh
(@Parleyyyyyy) reported
from
Liverpool, England
@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
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Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
@tonymc39 @virginmedia Really, truly shockingly terrible.
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia fix ur awful service!!!!
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Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
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Rob
(@Robertlfc_) reported
from
Liverpool, England
Sort your awful Wi-Fi out @virginmedia
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Kevin Saunderson*
(@kevsauno) reported
from
Liverpool, England
@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Billzy
(@Billzy79) reported
from
Liverpool, England
@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Jackson
(@sarah_d_j) reported
@virginmedia you issued me with order confirmation and contract and haven’t delivered. 24 hours on WhatsApp support repeating myself and an hour on the phone to be cut off…. Really?!?!
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Piers Lee-Parsons
(@PiersLeeParsons) reported
@virginmedia broadband has gone out again, so into day two of patchy internet service which your service status checker on your website refuses to acknowledge despite your hub tester confirming the connection is problematic. 😴
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scotty
(@scotty500) reported
@virginmedia Yes of course several times by phone, mail & complaint. They essentially told me I should contact the company you use to deliver the TV to find out what happened. I told them they (Virgin) should be doing that, not me wasting more of my time !!
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia Really poor. I provided my name and mobile number to the call handler in case we got cut off. It should be her calling me back, not the other way round. Yet more hassle and upset for the ‘customer’.
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Annie Caird 🌻
(@AnnieCaird) reported
I am v V disappointed in @VirginMedia. I only got this contract in early February but if I could cancel it today and return to @bt_uk I most definitely would! Why did I change in the first place? Renewal price & Virgin's apparently better reputation that in
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Linda Tonge
(@LindaTonge) reported
@virginmedia please please can you help me. I’ve been trying for days to get through to someone re our mobile broadband dongle being faulty!!!!!! It’s on loan from you because we’ve been waiting 5 months for broadband #TerribleCustomerService
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Kerry Driscoll
(@KerryDriscoll2) reported
@virginmedia 56 minutes on a call to change an account name from my sick father in a care home only to be cut off from your end. Shame on your woeful “customer service”
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John John. ( who’s John ? )
(@John10649040) reported
@virginmedia @O2 Uhhhhh! Never thought of that . Why ask such a stupid bloody question . They come out with the same response ! “ oh we’re working as hard as we can to fix the local mast that’s down “ JOKE ! Well you lumped me with them so my 15 plus years I’ve been with Virgin end Jan 24
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Piers Lee-Parsons
(@PiersLeeParsons) reported
@virginmedia No I haven’t, I can’t called from the landline as, despite requesting it twice, no engineer has attended to repair the issues with the landline. But thanks for asking.
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John John. ( who’s John ? )
(@John10649040) reported
@virginmedia @O2 Nooo I’m sick of them ! They had great joy in telling me I’m lumbered with them until 2024 with this **** service . So I will enjoy telling you both where to go then when my combined £90 will be going elsewhere . Customer service , SHITE !