Virgin Media Outage Report in Mostyn, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mostyn, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mostyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Mostyn, County of Flintshire, Wales
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Prenton, Birkenhead, Upton and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mostyn, Wales
Latest outage, problems and issue reports in Mostyn and nearby locations:
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Spooky Monk 🦇 🎃
(@trendylefty) reported
from
Birkenhead, England
@NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍
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Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A Quinn
(@MrsP2005) reported
@virginmedia how can we get in touch when broadband is down (again) & our phones not worked in months? 3rd loss of service this week (2hrs on mon/fri & all day today). Your site says check back in 17hrs & if there’s still a fault then you’ll book a technician - not good enough!
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Emily Burns
(@Elmo_200588) reported
@virginmedia Virgin media service is an absolute joke at the moment. We have had connection issues with our internet for weeks now. Had 2 engineers come out, been given a new router and still the same issues. Internet is not working so it’s stopping the tv from working as well.
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Ted Barnwell
(@tedbarnwell) reported
@O2 can you explain why when I sign up to Volt bundle from Virgin Media which includes your £25 unlimited SIM nobody I’ve spoken to at O2 knows about it or can help me set up my account? Been informed Virgin set it up…Virgin confirmed you do
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Jon
(@Jonnymad1245) reported
@virginmedia That is correct, it's poor speeds on both wired and wireless devices and we shouldn't have these poor speeds. it's all of the services we have that are being affected. We shouldn't need to keep starting the super hub to get the speeds we pay for, its been like it for months
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Kelly Cornell
(@KellyCornell1) reported
@virginmedia my internet has been bad for weeks and not working at all the last few days. Can’t get through to anyone! Sure they will respond if I don’t pay this month!
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Keith Pates
(@KeithCP2) reported
@virginmedia ...For threats and Harrassment, they are my recordings just like they said my services were running, my services were cut off on 2nd April and I do have photographic evidence printed for that, also for Malware Scan, Virus Scan, Spyware Scan 23 Years a Customer & want my stuff
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Keith Pates
(@KeithCP2) reported
@virginmedia Hi ZR I am sure those 2 who came round are those from BPO with the attitude they showed, when I disconnected the hub, I took out the leads and put them down somewhere, now they say they want the TV Box, the one I have is the one with the Hard Drive on, ...
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Mattyb
(@Mattyb_OW) reported
@virginmedia Yep tried this, yesterday it said something like "there are some issues in your area" with 0 context or extra options to find out anything more, and now its saying there are no issues which clearly isn't true because my broadband isn't working
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Keith Pates
(@KeithCP2) reported
@virginmedia I don't have a picture no, the first box was just for tv, then it was replced with one with a hard drive had it years, since NTL a Cusomer 23 Years and now being treat like SH** and threanened, you now have no Customer Sevice and trying to con me for more after 2nd April Cut Off
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TommyB26
(@B26Tommy) reported
@virginmedia hi Virgin media, my parents phone service has been off for a few days. Your automated message says engineers are aware but it’s been a good few days now. Is there any update please? It’s RM7 postcode.can you advise please?