Virgin Media

Virgin Media Outage Report in Reepham, Norfolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Reepham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reepham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Reepham, Norfolk, England 05/04/2025 16:25

May 04: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Reepham, Norfolk, England

The most recent Virgin Media outage reports came from the following cities: Norwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorwich E-mail
United KingdomNorwich TV
United KingdomNorwich TV
United KingdomNorwich Wi-fi
United KingdomNorwich TV
United KingdomNorwich TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Reepham, England

Latest outage, problems and issue reports in Reepham and nearby locations:

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia I am at work!! I’ve already wasted hours trying to get you to fix this issue and even acknowledge my complaints. I can’t use webchat whilst at work!!

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @virginmedia Media service. We had cancelled and got a call Tuesday offering us a better deal, to be activated today. Rang earlier and spent nearly 50 minutes on the phone with a great woman who went through our new package which for some reason hadn’t been auctioned.

  • spmubyvanessa Vanessa Make-Up (@spmubyvanessa) reported from Hellesdon, England

    @Virgin @virginmedia Trying to sort out a new iPhone 11 Pro Max & pods with Virgin online but having problems, order no: 100000925539457 please help!

  • AbiMuddiman Abi (@AbiMuddiman) reported from Norwich, England

    @virginmedia my WiFi keeps dropping out, can’t sign into my account to get help for some reason, called and was on hold for 30 mins then got disconnected, no response on live chat either. Please advise what to do as we are working from home and need WiFi

  • MikeMoore6 Mike Moore (@MikeMoore6) reported from Norwich, England

    @richardbranson Please take note: your Virgin Media customer service is a ******* shambles 👎

  • AlanTinkler 👉Alan Tinkler👈 (@AlanTinkler) reported from Thorpe St. Andrew, England

    @virginmedia trying to get a new remote for V6 box.Been through all the online stuff and now all through the 📞 'Customer Service' process and have decided to hang up after being on hold for 10 mins. About 45 mins of my morning wasted. How difficult can you make it!

  • miss_stoat Chrissie Jenkins (@miss_stoat) reported from North Walsham, England

    @virginmedia I really don't think you understand how soul destroying trying to get your call centre to firstly, answer, and secondly not understand the issue...I need to escalate this to someone not reading from a script and able to understand my problem.

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @virginmedia Media issues but I'd rather not discuss on here

  • thomasashman64 Ash Ashman (@thomasashman64) reported from Norwich, England

    @jongaunt @virginmedia They keep not taking my direct debit out then charge me for not paying .. their customer service is appalling no one speaks good English.. in rented accommodation so cant change provider

  • Pellsee Emma Pells (@Pellsee) reported from Hellesdon, England

    So fed up with @virginmedia , customer service is terrible! Been with them 15 years so fed up I’ve just cancelled!!

  • virginwines_stu Stuart Brown (@virginwines_stu) reported from Sprowston, England

    @virginmedia having a bit of nightmare with box TiVo box turning off and rebooting randomly. Pleased help. My wife is close to killing me #helpmeobiwan

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia Still no response to my complaint made Sunday morning @virginmedia - 72 hours and then some!

  • SaintNickII 💀👽 (@SaintNickII) reported from Norwich, England

    @virginmedia u can suck my ass ur wifi is shit

  • Spr1718 Sam Gravener (@Spr1718) reported from Norwich, England

    @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent

  • missrose0078 Areej Alruwaili (@missrose0078) reported from Norwich, England

    @virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia I’m a new customer. You agreed on 08/08 to add tv to phone/bb package for advertised rate of £33pcm. Bill arrived, charged £39pcm plus £84.95 unitemised additional charges, at no point did yr rep advise me of this. Tried calling yesterday, put on hold for nearly 2hrs...

  • paulmmace Hello i'm Paul! (@paulmmace) reported from Norwich, England

    @virginmedia Hi thanks for your support! I've tried everything I can #exhausted just turned over to #BBC1 and the tv is acting normal it's just #ITV1 all other ITV channels work just as they should #strange #Samsung #virginmedia @ITV

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia ... put through to multiple people, had to explain situation again, promised manager Paul would call me in 2 hrs, wasted Sunday waiting for the call which never came, followed up again in eve, on hold 40 mins, promised Paul would call and he never did.

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia It was. I called Sunday 1040, promised Paul would call me before 1320; he did not. That was nearly a week ago and I’ve had no contact, despite three follow-ups by me via phone, online complaint form submission x2 and this. Seriously unimpressed.

  • LaGodden Frances Godden (@LaGodden) reported from Norwich, England

    @virginmedia No, you never gave me one. Just an automated email and then via Resolver RES8137564. Agent yesterday promised me Paul would call me before 4pm. She said my complaint had been closed in error as a duplicate but you’ve never attempted contact despite it being over 3 weeks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kesavan260380 Kesavan Veerasingam (@kesavan260380) reported

    @virginmedia Absolutely no help from @virginmedia customer service . Please check the call recordings .

  • billosmond bill osmond (@billosmond) reported

    @virginmedia I have no idea. The online status says there is no problem in the area. When I called today they said there was a problem in the area. No consistency, no coordination, no improvement. The service is getting worse

  • hbpg_ Has Beard, Plays Games (@hbpg_) reported

    @virginmedia My router and switch can easily reach ~930Mbps, and funnily enough that is the download speed I get when running a speed test. But my upload speed is HALF of what it should be. I assure you, this is a you problem, not a me problem.

  • billosmond bill osmond (@billosmond) reported

    @virginmedia Just called this number and they report no service problems in my area. What a joke

  • kesavan260380 Kesavan Veerasingam (@kesavan260380) reported

    @virginmedia I want some to contact me update me on my previous complaint made over the phones 3 times ( 11th Aug, 12th august, 23rd august. My account number is 148377405

  • billosmond bill osmond (@billosmond) reported

    @virginmedia When I suggested getting an engineer round to try and mend the problem I was told there is no need as it was being worked on internally. It’s not getting any better.

  • whitemaremma Fresca (@whitemaremma) reported

    @virginmedia Yes it says issue with b/b and tv thanks

  • MrJolson Gary Robson (@MrJolson) reported

    @virginmedia Compounding your moribund service with lies - after waiting an hour for a promised call back at a specific time tonight, I called 150 again and waited for an hour with out answer …I abandoned the call to resume my life..

  • hbpg_ Has Beard, Plays Games (@hbpg_) reported

    @virginmedia No. I am not hauling my desktop downstairs then spending ages to configuring the "Super"hub as a router to run a rest that will tell me what I already know. My infrastructure at home is not the problem.

  • stevehalluk Steve (@stevehalluk) reported

    @virginmedia absolutely *************** Virgin. Broadband been terrible all day. Try to ring up and all it says is it's not been possible to connect your call