Virgin Media Outage Report in Reepham, Norfolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reepham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reepham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Reepham, Norfolk, England
The most recent Virgin Media outage reports came from the following cities: Norwich and Fakenham.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
Internet | |
| Norwich |
||
| Fakenham |
Total Blackout | |
| Norwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Reepham, England
Latest outage, problems and issue reports in Reepham and nearby locations:
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Ceyda Aldemir-Down
(@aldemirdown) reported
from
Norwich, England
@virginmedia I still have not talked to anyone to get help. I was sent a text last morning at 7 asking if I still need help which I saw last night 🤪
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Emma Pells
(@Pellsee) reported
from
Hellesdon, England
Virgin media not working ... yet again !!! 😱@virginmedia #nosurprisethere
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Sure thing, let it be known that I think it’s pretty irresponsible of your management to be taking on lots of new accounts whilst the customer service is actually running at a reduced capacity! Credit to you guys in the social media team and those in the call centres 🙏
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Ron Luton-Brown 🏳️🌈🏴🏴
(@RonofReepham) reported
from
Reepham, England
@JonDev6 @virginmedia @VirginMediaIE My Mother has the same problem in South Yorkshire. She's changing
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia NR1 4BS if need to check, it’s not letting me report the problem
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Becca
(@beccakate_) reported
from
Thorpe St. Andrew, England
@virginmedia is there something wrong with your blueyonder mail service??? Nothing is sending. My dad’s is also the same. Your website says you’re doing work but emails shouldn’t be affected yet clearly they are 🤔😟
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@virginmedia No, nothing was resolved. I still wish to cancel my contract
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia I know what you mean, they used to be reasonable but within the last year or so, there’s been a big change in their customer care, or lack of.
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尺ㄖ乃
(@robbuhler) reported
from
Norwich, England
@virginmedia evening, we have phoned once today re; activating WiFi hub, however it’s flashed all day. We reset but still flashing hours later, and now can’t get through on phone to activate new WiFi box. Any help at all? Been on hold for an hour now, no WiFi for 2 days.
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Cristina
(@CRISTINAjj) reported
from
Thorpe St. Andrew, England
@virginmedia Took me couple of calls, a new hub delivery today and now still no internet. And apparently I have an engineer coming this Friday. I am definitely closing my contract , not the only one who doesn’t have a service
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James Pegg
(@PeggJames) reported
from
Norwich, England
Trying to sort an issue for my parents but the website is a joke just keeps sending me round in circles 😮 @virginmedia
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
@virginmedia Season’s greetings. An engineer has replaced the cable in the road with a temporary one and it works but it’s super slow, definitely not fibre quality! Any idea when this might be improved? J
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Troy Balmayer
(@TBTheReviewClub) reported
from
Norwich, England
@TumbleweedBob @virginmedia Sorry to jump on your thread, but I'm also having issues with @virginmedia who are awful at customer service and I'd just like to cancel my contract. Tried to do this morning but webchat decided to end and I've heard nothing back.
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia STILL no reply to the text I sent FOUR DAYS AGO! Can you tell me if you believe this to be acceptable customer service?!
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Joshua Roberts
(@DJJoshuaRoberts) reported
from
Norwich, England
4 days in and the Internet still isn’t working, very poor @virginmedia 👎
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Areej Alruwaili
(@missrose0078) reported
from
Norwich, England
@virginmedia Hi I tried to call the customer services, but no body answer me. My broadband doesn’t work and there is no signal for internet. I don’t know what’s the problem Can you help me plz as soon as possible 🙏🏻I have online meeting after two hours
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@virginmedia Yes, the speeds are making out at about 94mbps… I used to get up to about 240Mbps. If for some reason those speeds are no longer possible, how about my service plan being changed to reflect this?
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💀👽
(@SaintNickII) reported
from
Norwich, England
@virginmedia u can suck my ass ur wifi is shit
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Andy Carolan
(@AndyCarolan) reported
from
Old Catton, England
@NickCantle @virginmedia Doesn’t make it right if they are taking my money and not providing the service tier I am paying for
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𝕆𝕝𝕝𝕚𝕖 𝕁 𝕄𝕒𝕥𝕥𝕙𝕖𝕨𝕤 #KBF
(@OJayHealth) reported
from
Norwich, England
@virginmedia Been having issues for 4 days if that helps. When press a recorded program it just goes to that blank screen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Johnson
(@paulozzy82) reported
@virginmedia Speed tests been being done for about the last week. Poor readings. Test comes up with great. On the conversation had your colleague said pods would make a stable connection and improve it while your having issues. We work from home so this is having major issues now
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Kent food lass
(@kentfoodgirl) reported
@virginmedia Already back on site having identified the external issues and found a solution . Have given accurate info, update & contacts for people who can action issues. They could teach Virgin a few things. Now just have to wait on the connection to happen and hope Fibre was worth it.
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Pepe Ghumra
(@pepeghumra) reported
@virginmedia As I have clearly stated, I have spent over 12 hours speaking to them and nothing has been accomplished. I was not even able to speak to a Manager nor make a complaint, hence you are my last chance.
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Ashley Jones
(@ashisnemo) reported
@virginmedia your cancellations department won’t let me cancel, 2 calls both hung up on me when I demanded to cancel. Recorded the 2nd call for @Ofcom @MoneySavingExp
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kermit10
(@kermit1015) reported
@virginmedia Well obviously this investing in your network is not working judging by the number of tweets about your network not working/dropping, if you offer a top service join OFCOM. They would judge if you offer a top service.
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Tweety
(@FlattenTheLies) reported
@Independent_ie Roderic’s welfare tourist now threatening to murder & **** public service workers in social welfare offices…… will @rtenews or @virginmedia cover this??? Like **** they will!
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Tomasz Rykała
(@tomaszrykala) reported
@virginmedia How is that relevant or a satisfactory reply given that you left me with no connection for 12 hours? Do you not operate an emergency service? As a remote dev I've worked with clients in the US and that outage would cost me £££s. What if the outage was over xmas?
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Craig Biddick
(@BiddickCraig) reported
@virginmedia @TheBHF @O2 Virgin - worst customer experience of my life. Chanegd day to hook us up - 13 days no internet. My partner has spent literally hours on telephone going over old ground with them. We have experienced cut off of calls, BOTS, advertising why you wait to get service
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village
(@villagenotts) reported
@jayrayner1 @VirginMedia @RishiSunak Stop Profiteering Massive rise in Virginmedia rental costs and can't get into Virgin's website to cancel subscription Nasty
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Mark Wilson
(@yellowpearl_uk) reported
@virginmedia Well 2 days ago I was going to get a call back from a manager…twice. Neither of which materialised. 2 days ago I also submitted the web form complaint which has still not been acknowledged in spite of the 48hr SLA….